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Mail-in-a-Box helps individuals take back control of their email by defining a one-click, easy-to-deploy SMTP+everything else server: a mail server in a box.

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Z-push - ProvisioningRequiredException

nkonidaris opened this issue · comments

commented

Good day all,

I seem to be facing a problem with Z-push on the Outlook application (Version: 4.2205.0) for my iPad (IOS 15.2.1). I noticed it when the mail.log fail was full of login and logouts, I assume active sync requesting, however, this occurs every few seconds or less:

mail.log -

Feb 15 19:22:31 imap(mail1@domain.com): Info: Logged out in=28 out=788
Feb 15 19:22:31 imap-login: Info: Login: user=<mail1@domain.com>, method=LOGIN, rip=127.0.0.1, lip=127.0.0.1, mpid=3778, secured, session=<XXXXXXXXXXXXX>
Feb 15 19:22:31 imap(mail1@domain.com): Info: Logged out in=28 out=788
Feb 15 19:22:32 imap-login: Info: Login: user=<mail1@domain.com>, method=LOGIN, rip=127.0.0.1, lip=127.0.0.1, mpid=3780, secured, session=<XXXXXXXXXXXXX>
Feb 15 19:22:32 imap(mail1@domain.com): Info: Logged out in=28 out=788
Feb 15 19:22:32 imap(mail1@domain.com): Info: Logged out in=1177 out=6120
Feb 15 19:22:34 imap-login: Info: Login: user=<mail2@domain.com>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=3782, TLS, session=<XXXXXXXXXXXXX>
Feb 15 19:22:34 imap(mail2@domain.com): Info: Logged out in=931 out=4956

z-push.log -

15/02/2022 19:18:48 [ 1020] [FATAL] [mail2@domain.com] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
15/02/2022 19:18:48 [ 1017] [FATAL] [mail1@domain.com] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
15/02/2022 19:19:25 [ 1021] [ERROR] [mail2@domain.com] BackendCardDAV->GetGALSearchResults : Error in search Woops, something's gone wrong! The CardDAV server returned the http status code 405.
15/02/2022 19:19:25 [ 1021] [ERROR] [mail2@domain.com] BackendCardDAV->GetGALSearchResults : Error in search query. Search aborted
15/02/2022 19:19:26 [ 1016] [ERROR] [mail1@domain.com] BackendCardDAV->GetGALSearchResults : Error in search Woops, something's gone wrong! The CardDAV server returned the http status code 405.
15/02/2022 19:19:26 [ 1016] [ERROR] [mail1@domain.com] BackendCardDAV->GetGALSearchResults : Error in search query. Search aborted
15/02/2022 19:19:30 [ 1020] [FATAL] [mail2@domain.com] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command

Looking at the z-push log I saw mostly the ProvisioningRequiredException for the two emails addresses using the exchange service. Sending mail seems to be slow or unresponsive when using the outlook app on IOS. I have done some research but can't seem to find anything useful on the topic. The only reference I found was the possible use of special characters, which I use in my passwords (E.g. @!#*).

OS: Ubuntu 18.04.6 LTS (GNU/Linux 4.15.0-167-generic x86_64)

Thanks for any help or guidance!