no verification mail

[SeppeN]

Hello

I 've set up loomio on an AWS instance.
I changed the env SMTP files. And loomio seems to start when I enter loomio.domain.com.
And immediately after I went to the website I get a pop-up screen for signing up. I enter my email, choose a name. And i get the message that the email with verification code/link is sent to my e-mail address.
But i never got a mail. Nor in my primairy inbox, nor my spamfolder.

• The SMTP files email is [e-mail].
• My domain has an MX-record:
  hostname= loomio.domain.com.
  Mail provider's mail server= loomio.domain.com.
  TTL: 600
  priority 0
• A-record;
  loomio.domain.com. to IP-AWS-instance TTL 600
• CNAME
  Hostname=channels.loomio.domain.com
  Is an alias of= loomio.domain.com
  TTL 600

I use one.com for my domain settings.

What did I do wrong?
I'm new to setting up things, so no idea if you need anything more. Just ask and say what you'll need and where I can find it.
Thanks in avance.

[Robert Guthrie]

Hi @MLG360Sepy
Sorry your message was not answered earlier, during that time I was not on my computer for a couple of weeks.

You're going to want to tell me if you're using the standard docker-compose.yml setup, which includese the backgound job stuff, and then send me logs from immediately after requesting a login email.

[Ali Ayub Khan]

@robguthrie Facing same issue. Here are the logs

logs.txt

Kindly help clearing it out. Thanks.

[Ali Ayub Khan]

How and where to add custom SMTP server settings. I can't see that.

[Chris Hartgerink]

Hi @AliAyub007 --- looks like your env file is not successfully set up. Did you verify your mail provider is receiving the email for delivery? Your logs seem to show that your connection is failing (SocketError) which suggests your settings may be the problem.

What mail provider are you using? I personally use Mailgun on our instance and have some experience debugging that 😉