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ladybirdweb / faveo-helpdesk

Faveo Open source ticketing system build on Laravel framework

Home Page:https://www.faveohelpdesk.com/online-demo/

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Cant able to add any Email Id

azhab98 opened this issue · comments

commented
  • Faveo Version :
  • PHP version : 8.1
  • Database Driver & Version : MariaDB
  • Server specification : Windows 12 - Apache

Description: Cant able add my email id. It shows same message again and again

image

Steps To Reproduce:

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commented
  • Please check server error log for any errors
  • Are you getting any error messages or warning why saving email?
  • which email are you trying to configure eg. gmail, office 365 etc?
commented

Errors:
[Thu Apr 27 23:58:05.886401 2023] [fcgid:warn] [pid 5992:tid 984] [client ::1:49442] mod_fcgid: stderr: PHP Fatal error: Uncaught ErrorException: Unknown: [AUTHENTICATIONFAILED] Invalid credentials (Failure) (errflg=1) in Unknown:0, referer: http://localhost/cua-helpdesk-master/public/index.php/emails/create
[Thu Apr 27 23:58:05.886401 2023] [fcgid:warn] [pid 5992:tid 984] [client ::1:49442] mod_fcgid: stderr: Stack trace:, referer: http://localhost/cua-helpdesk-master/public/index.php/emails/create
[Thu Apr 27 23:58:05.886401 2023] [fcgid:warn] [pid 5992:tid 984] [client ::1:49442] mod_fcgid: stderr: #0 C:\Apache24\htdocs\cua-helpdesk-master\vendor\laravel\framework\src\Illuminate\Foundation\Bootstrap\HandleExceptions.php(266): Illuminate\Foundation\Bootstrap\HandleExceptions->handleError(8, 'Unknown: [AUTHE...', 'Unknown', 0), referer: http://localhost/cua-helpdesk-master/public/index.php/emails/create
[Thu Apr 27 23:58:05.886401 2023] [fcgid:warn] [pid 5992:tid 984] [client ::1:49442] mod_fcgid: stderr: #1 [internal function]: Illuminate\Foundation\Bootstrap\HandleExceptions->Illuminate\Foundation\Bootstrap\{closure}(8, 'Unknown: [AUTHE...', 'Unknown', 0), referer: http://localhost/cua-helpdesk-master/public/index.php/emails/create
[Thu Apr 27 23:58:05.886401 2023] [fcgid:warn] [pid 5992:tid 984] [client ::1:49442] mod_fcgid: stderr: #2 {main}, referer: http://localhost/cua-helpdesk-master/public/index.php/emails/create
[Thu Apr 27 23:58:05.886401 2023] [fcgid:warn] [pid 5992:tid 984] [client ::1:49442] mod_fcgid: stderr: thrown in Unknown on line 0, referer: http://localhost/cua-helpdesk-master/public/index.php/emails/create

Are you getting any error messages or warning why saving email? - No
which email are you trying to configure eg. gmail, office 365 etc? - Gmail

commented

To configure gmail. You cannot put regular gmail password. You need to generate app password.

Check this article https://support.faveohelpdesk.com/show/how-to-configure-system-support-emails

commented

Tried this also, same issue! In faveo, it's not showing any error message also other than log!

commented

Download and install freelancer version from here https://billing.faveohelpdesk.com/group/1/2 Are you able to configure email on it?

commented

again i have to configure all! cant able to do in this?

commented

again i have to configure all! cant able to do in this?

I am trying to see if the issue is in the app or your server configuration
The logs you shared, the message it shows is that authentication is failing. That means invalid credentials passed.

commented

I tried the password still not working! anything i have to do in php files?

commented

I tried the password still not working! anything i have to do in php files?

I recommend following