Database installation Loading issue

Question

Database installation Loading issue

azhab98 opened this issue a year ago · comments

azhab98 commented a year ago

Faveo Version : #.#.#
PHP version : 8.0
Database Driver & Version : MYSql
Server specification : Windows 12

Description:

While installing, database is connected successfully but its loading to migrating the tables in databases.

Steps To Reproduce:

Dont know what to do

Downloaded from

master-branch
development-branch
release-tag

Bhanu Pratap Singh · Answer 1 · Tue Apr 18 2023 12:40:43 GMT+0800 (China Standard Time)

Can you try the installation on PHP 8.1 and see if this issue still occurs?

azhab98 · Answer 2 · Tue Apr 18 2023 13:45:02 GMT+0800 (China Standard Time)

yes tried still its coming like this

Bhanu Pratap Singh · Answer 3 · Tue Apr 18 2023 14:00:54 GMT+0800 (China Standard Time)

Use Faveo Helpdesk Community v2.0.1
Check error logs
Check database user has all permission enabled
Check database version, My SQL 8 or MariaDB 10.6.x is being used

Follow installation guide listed here https://docs.faveohelpdesk.com/

azhab98 · Answer 4 · Tue Apr 18 2023 15:17:08 GMT+0800 (China Standard Time)

Yeah checked all. But still it occurs!

azhab98 · Answer 5 · Tue Apr 18 2023 15:36:57 GMT+0800 (China Standard Time)

Any suggestion?

Md Sarfraz Ansari · Answer 6 · Tue Apr 18 2023 16:45:32 GMT+0800 (China Standard Time)

Please can you delete .env and all tables from DB and then run the composer dump-autoload and php artisan optimize:clear
After that try to install it.

Note:- plz may know which MySQL version you have.

azhab98 · Answer 7 · Tue Apr 18 2023 18:00:00 GMT+0800 (China Standard Time)

done all.. still error occurs..
using MariaDB 10.6

Bhanu Pratap Singh · Answer 8 · Tue Apr 18 2023 18:57:45 GMT+0800 (China Standard Time)

Download freelancer version from here https://billing.faveohelpdesk.com/group/1/2

Check if you are facing issue with this also. If you face issue with the above product also, below could be what you need to fix

So far what it looks like, Faveo is unable to write to database
Faveo works on Innodb engine, not sure if the problem is here
Some database permission issue, your db user doesn't have all the permission

azhab98 · Answer 9 · Tue Apr 18 2023 20:18:48 GMT+0800 (China Standard Time)

for freelancer verion this error is coming

Fatal error: The file C:\inetpub\wwwroot\faveo-helpdesk-2.0.1\public\index.php encoded as type [1/72] cannot be decoded by this version of the ionCube Loader. in Unknown on line 0

Bhanu Pratap Singh · Answer 10 · Tue Apr 18 2023 23:28:19 GMT+0800 (China Standard Time)

for freelancer verion this error is coming

Fatal error: The file C:\inetpub\wwwroot\faveo-helpdesk-2.0.1\public\index.php encoded as type [1/72] cannot be decoded by this version of the ionCube Loader. in Unknown on line 0

Please enable ioncube loader extension in the php. The ioncube version should support PHP 8.1

azhab98 · Answer 11 · Wed Apr 19 2023 01:32:41 GMT+0800 (China Standard Time)

still same problem is coming for both!

Bhanu Pratap Singh · Answer 12 · Wed Apr 19 2023 01:43:03 GMT+0800 (China Standard Time)

This is definitely some Misconfiguration at database level. Check if your database supports inodb Or inodb engine is selected. If you are installing Faveo on local laptop with wamp etc. trying to install Faveo on a hosted server like aws free tier etc

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Bhanu Pratap Singh · Answer 13 · Wed Apr 19 2023 17:21:06 GMT+0800 (China Standard Time)

Please share exact environment details where you are installing Faveo

Md Sarfraz Ansari · Answer 14 · Wed Apr 19 2023 17:37:56 GMT+0800 (China Standard Time)

Please may know while creating a database what you selected MySQL or MariaDB.

Bhanu Pratap Singh · Answer 15 · Wed Apr 19 2023 19:45:15 GMT+0800 (China Standard Time)

You can also use this tool for one click install https://www.softaculous.com/apps/customersupport/Faveo_Helpdesk

azhab98 · Answer 16 · Wed Apr 19 2023 23:34:48 GMT+0800 (China Standard Time)

Now Im installing in apache server, like this coming

azhab98 · Answer 17 · Wed Apr 19 2023 23:48:11 GMT+0800 (China Standard Time)

this error also

azhab98 · Answer 18 · Thu Apr 20 2023 02:59:43 GMT+0800 (China Standard Time)

Now all issue cleared. Thankyou for all!