Implement Subscription-Based Payment System for Products

[YuJun Oh]

Description:

To tap into the growing market for subscription services and enhance customer loyalty, our platform needs to introduce a subscription-based payment system for products. This system will allow customers to subscribe to their favorite products or services and receive them on a regular basis without needing to manually reorder each time. The implementation must include a flexible subscription management interface for customers, automated billing, and an administrative dashboard for monitoring and managing subscriptions.

Objectives:

• Recurring Revenue: Establish a steady stream of revenue by encouraging customers to subscribe to their preferred products.
• Customer Convenience: Offer customers the convenience of receiving products regularly without the hassle of placing orders repeatedly.
• Flexibility and Control: Provide customers with the ability to easily manage their subscriptions, including pausing, resuming, or canceling their subscriptions at any time.
• Operational Efficiency: Automate the billing and renewal processes to minimize manual administrative work and streamline operations.

Required Changes:

• Subscription Management Interface: Design and implement a user-friendly interface where customers can subscribe to products, set delivery frequencies, and manage their subscriptions.
• Automated Billing System: Develop an automated system for recurring billing that securely processes payments according to the subscription terms.
• Notification System: Implement a notification system to alert customers about upcoming renewals, payment issues, and changes in subscription status.
• Administrative Dashboard: Provide administrators with tools to oversee subscription details, manage customer accounts, and adjust subscription options as necessary.
• Integration with Existing Systems: Ensure the subscription system is fully integrated with the current product catalog, order management, and payment processing systems.

Acceptance Criteria:

• Customers can subscribe to products directly from the product pages and manage their subscriptions through a dedicated account section.
• The system automatically processes payments for each billing cycle and sends notifications regarding billing and subscription status.
• Administrators can view and manage all active subscriptions, intervene in the case of payment failures, and generate reports on subscription metrics.
• The subscription system is secure, compliant with payment industry standards, and offers a seamless experience for both customers and staff.