Implement Product Delivery Information System

[YuJun Oh]

Description:

To streamline our e-commerce platform's operations and enhance customer satisfaction, we need to develop a comprehensive Product Delivery Information System. This system will provide real-time tracking information, estimated delivery dates, and a detailed overview of the shipping process to both customers and administrators. Integrating this system will not only improve transparency in the delivery process but also assist in managing customer expectations and reducing inquiries related to shipping.

Objectives:

• Transparency and Visibility: Provide customers with detailed, real-time visibility into the status and location of their orders throughout the delivery process.
• Customer Satisfaction: Improve customer satisfaction by offering accurate estimated delivery dates and timely updates on any changes or delays.
• Operational Efficiency: Streamline the process of tracking and managing deliveries for administrators, enabling quick responses to potential issues.

Required Changes:

• Integration with Shipping Providers: Develop integrations with various shipping providers to fetch real-time tracking information and updates.
• User Interface for Tracking: Create a user-friendly interface for customers to view the status, location, and estimated delivery date of their orders.
• Data Accuracy and Security: Ensure the system accurately reflects the delivery status and protects sensitive information according to data protection standards.

Acceptance Criteria:

• Customers can track their orders in real-time, including current status, location, and estimated delivery date, through a dedicated interface on the platform.
• The system sends timely notifications to customers about important delivery updates.
• Administrators can efficiently manage and oversee the delivery process via a comprehensive dashboard.
• Integrations with shipping providers are stable, secure, and capable of providing the necessary data for accurate tracking and updates.
• The system adheres to all relevant data protection and privacy regulations.