Implement Cancel, Refund, and Return Features

[YuJun Oh]

Description:

As part of our ongoing efforts to enhance customer satisfaction and streamline operations, we need to implement comprehensive cancel, refund, and return functionalities on our platform. These features are crucial for providing a flexible shopping experience, allowing users to manage their purchases according to their needs. This implementation will also help in reducing the operational workload by automating the processes related to order modifications and financial adjustments.

Objectives:

• Flexibility: Empower customers with the ability to cancel orders, request refunds, or initiate returns through a straightforward and user-friendly interface.
• Automation: Automate the processes involved in order cancellation, refunds, and returns to minimize manual intervention and reduce operational errors.

Required Changes:

1. Cancel Feature: Allow customers to cancel their orders before they are dispatched. The system should automatically update the order status and inventory levels.
2. Refund Feature: Implement a refund feature that automatically processes payments back to the original payment method after order cancellation or acceptance of a return.
3. Return Feature: Enable customers to initiate a return within a specified period after receiving their orders. The feature should include an interface for submitting return reasons and uploading relevant documents or images.
4. Notification System: Develop a notification system to alert customers about the status of their cancellation, refund, or return requests.
   Reporting: Include reporting tools for the admin to monitor and manage cancel, refund, and return requests efficiently.

Acceptance Criteria:

• Users can cancel their orders, request refunds, and initiate returns without needing to contact customer support directly.
• The system automatically processes cancellations, refunds, and returns according to the predefined rules and updates all relevant order and inventory information.
• Administrators can easily track and manage cancellation, refund, and return requests through the backend interface.