EAs not getting set
wcwelch opened this issue · comments
About a week ago, I used version 5.0.5 to set values for a number of EAs. I am starting to hear from end user that there devices are not grouped. When looking into it, it appears that the EA values were not set. I went back and looked at mut.log and it's not showing any errors for the SNs I look up.
In one "batch" in particular, out of 550 devices, 6 were not set. For this batch of iPads, I was only setting one EA to "2026".
I know this isn't much to go on, but it's all I have.
Interesting. Can you please try trimming down the CSV file to just the devices that didn't work (or at least a couple of them) and try again, to see if the behavior persists?
Bug is PI-007467. When a device checks into JAMF via Self-service, a "timing issue" can occur. When this happens all EAs for that device are erased causing the iPad to lose all apps and restrictions.
@wcwelch Glad to hear it was not a MUT issue. Let us know if there's anything else we can do to help!