Login failure

Question

Login failure

TeBaMa opened this issue 3 months ago · comments

On May 8, I logged into the tasking manager to map and validate for project #16445.
A pop-up appeared to perform a software update, which I did.
I had to log in again but got a blank screen. Since then I also get a blank screen when I try to open the tasking manager.
How can I regain access to the tasking manager?
Thanks in advance.

Manjita Pandey · Answer 1 · Fri May 10 2024 16:37:45 GMT+0800 (China Standard Time)

Hi @TeBaMa , What kind of update are we talking about? Was it your system update of update specific to tasking manager or osm? Have you tried refreshing? Can you share more details about the system you are using like browser or any screenshot.
It will be easier for me to reproduce. Currently, i am not able to reproduce the issue.

TeBaMa · Answer 2 · Fri May 10 2024 20:23:09 GMT+0800 (China Standard Time)

Hi Manjita Pandey, Thanks for your help. I logged in in the TM, selected a task for validation with JOSM, uploaded my work, came back to the TM to close the task. I saw a pop-up at the bottom of the TM telling that there was a new software update (I presumed for the TM). I clicked on the button but when logged in again I got a blank log-in screen. Since then I get a blank screen when I open the TM. See screenshots. I use Google Chrome on windows 10 Pro. Even when I open the TM in windows Edge I get the same blank screen. My son was able to open the site on his smartphone yesterday. It seems everything has to do with my personal access details. One note for Github, my location: Ternat, Flanders, Belgium Regards, TeBaMa Van: Manjita Pandey ***@***.*** Verzonden: vrijdag 10 mei 2024 10:38 Aan: hotosm/tasking-manager CC: TeBaMa; Mention Onderwerp: Re: [hotosm/tasking-manager] Login failure (Issue #6424) Hi @TeBaMa <https://github.com/TeBaMa> , What kind of update are we talking about? Was it your system update of update specific to tasking manager or osm? Have you tried refreshing? Can you share more details about the system you are using like browser or any screenshot. It will be easier for me to reproduce. Currently, i am not able to reproduce the issue. - Reply to this email directly, view it on GitHub <#6424 (comment) 43> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWGEOEQDX5SUEKDTQ2BX6Z3ZB SBO5AVCNFSM6AAAAABHQGKTLGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMBUGE4TE NJUGM> . You are receiving this because you were mentioned.Afbeelding verwijderd door afzender.Message ID: ***@***.***>

Manjita Pandey · Answer 3 · Mon May 13 2024 13:48:54 GMT+0800 (China Standard Time)

@TeBaMa One more question, which language are you switched in? Is it English or you use any other language settings on tasking manager?
And is that issue only on sign in pop-up or the whole website?

TeBaMa · Answer 4 · Mon May 13 2024 16:34:11 GMT+0800 (China Standard Time)

Hi, I use the Dutch language settings on the tasking manager, in Google Chrome. The issue is on the whole website - see the screenshot in attachement. (even when I open it in another browser (Edge) Van: Manjita Pandey ***@***.*** Verzonden: maandag 13 mei 2024 7:49 Aan: hotosm/tasking-manager CC: TeBaMa; Mention Onderwerp: Re: [hotosm/tasking-manager] Login failure (Issue #6424) @TeBaMa <https://github.com/TeBaMa> One more question, which language are you switched in? Is it English or you use any other language settings on tasking manager? And is that issue only on sign in pop-up or the whole website? - Reply to this email directly, view it on GitHub <#6424 (comment) 80> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWGEOESLKAPBKJYLW7XYBZTZC BH5XAVCNFSM6AAAAABHQGKTLGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMBWG4YDG NRYGA> . You are receiving this because you were mentioned.Afbeelding verwijderd door afzender.Message ID: ***@***.***>

Manjita Pandey · Answer 5 · Mon May 13 2024 17:28:37 GMT+0800 (China Standard Time)

Seems like this issue is same as #6425 . Thank you @TeBaMa for quick replies. We are trying to fix this issue ASAP.

Marvin de Hont · Answer 6 · Mon May 13 2024 21:00:20 GMT+0800 (China Standard Time)

For what it's worth: I have the same issue since a few days ago also. Can't login to TaskManager website. (the sign-in pop-up screen goes blanc after I click sign in). I can however access the openstreetmap website and make edits there. https://www.openstreetmap.org/
So it's only a TM hick-up, I guess.

Marvin de Hont · Answer 7 · Mon May 13 2024 21:06:31 GMT+0800 (China Standard Time)

It's only on the Dutch language setting. When I sign in with 'English' as language, I can login as easy as before.

Ramya · Answer 8 · Wed May 15 2024 16:19:10 GMT+0800 (China Standard Time)

@Snowman68 @TeBaMa - we released a new version of Tasking Manager to fix the language related crash issue. Please confirm if this works well for you.

cc @manjitapandey

TeBaMa · Answer 9 · Wed May 15 2024 18:34:49 GMT+0800 (China Standard Time)

Hi, Sorry, but I still can't open the Trading Manager website :( TeBaMa Van: Ramya ***@***.*** Verzonden: woensdag 15 mei 2024 10:20 Aan: hotosm/tasking-manager CC: TeBaMa; Mention Onderwerp: Re: [hotosm/tasking-manager] Login failure (Issue #6424) @Snowman68 <https://github.com/Snowman68> @TeBaMa <https://github.com/TeBaMa> - we released a new version of Tasking Manager to fix the language related crash issue <#6425> . Please confirm if this works well for you. cc @manjitapandey <https://github.com/manjitapandey> - Reply to this email directly, view it on GitHub <#6424 (comment) 26> , or unsubscribe <https://github.com/notifications/unsubscribe-auth/AWGEOEVMKTEZREM25WP2IFLZC MLBJAVCNFSM6AAAAABHQGKTLGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJRHA3TA MJSGY> . You are receiving this because you were mentioned.Afbeelding verwijderd door afzender.Message ID: ***@***.***>

Marvin de Hont · Answer 10 · Wed May 15 2024 23:18:33 GMT+0800 (China Standard Time)

Dear Ramya, I have no more problem to log-in with the Dutch language setting selected for the TaskManager website. 😁 🍀👍 Thanks for your help. With kind regards, Marvin de Hont / aka. Snowman68 Op wo 15 mei 2024 om 10:19 schreef Ramya ***@***.***>:

…

@Snowman68 <https://github.com/Snowman68> @TeBaMa <https://github.com/TeBaMa> - we released a new version of Tasking Manager to fix the language related crash issue <#6425>. Please confirm if this works well for you. cc @manjitapandey <https://github.com/manjitapandey> — Reply to this email directly, view it on GitHub <#6424 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AZ5GORGENPPNCVTYADKZWVDZCMLBLAVCNFSM6AAAAABHQGKTLGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCMJRHA3TAMJSGY> . You are receiving this because you were mentioned.Message ID: ***@***.***>

TeBaMa · Answer 11 · Thu May 16 2024 00:01:07 GMT+0800 (China Standard Time)

Dear Manjita Pandey and the whole team,

Great work, I can open the trading manager and log in again.
Thank you very much for your quick resolution of the problem.

Cordial greetings,
TeBaMa

Ramya · Answer 12 · Thu May 16 2024 00:05:29 GMT+0800 (China Standard Time)

Thanks for the confirmation @Snowman68 @TeBaMa - wishing you a great experience with Tasking Manager!

Ramya · Answer 13 · Thu May 16 2024 00:06:41 GMT+0800 (China Standard Time)

Addressed through #6426 and V4.7.3 release