Conversation initiated by outbound email

[ewaninfo]

Hi,

The scenario:

• creating an ERM service
• want to dispatch automated emails to our customers using the HelpScout API
• at different stages of the flow each new email will join the existing thread/conversation
• would also like to be able to initiate conversations with outbound emails directly from our app

So far, I have gone through your documentation and haven't found a feature/flow where we, not the customer, start the email conversation.

Is this flow possible using HelpScout? Any help is appreciated.