Conversation initiated by outbound email
ewaninfo opened this issue · comments
Hi,
The scenario:
- creating an ERM service
- want to dispatch automated emails to our customers using the HelpScout API
- at different stages of the flow each new email will join the existing thread/conversation
- would also like to be able to initiate conversations with outbound emails directly from our app
So far, I have gone through your documentation and haven't found a feature/flow where we, not the customer, start the email conversation.
Is this flow possible using HelpScout? Any help is appreciated.