FTP connection fails at UseGalaxy.org: Server-side issue 02/18/2022
jennaj opened this issue · comments
Workarounds for end-users:
Adjust the FTP settings to load data successfully to UseGalaxy.org.
- Client (Filezilla or other): Configure the connection to use "Require implicit FTP over TLS" (default may fail)
- The application will present certificate pop-ups when connecting, and when transferring data
- Command-line: Connect using
lftp
with explicit FTPS or implicit FTPS
- Instructions: https://galaxyproject.org/ftp-upload/
This ticket will close once resolved
How to recognize if the connection is failing:
- The connection fails at the step where authorization credentials are verified.
- No security "certification" pop-ups are presented from the client application.
- The server denies the connection request with messages about a "time out".
- If
lftp
implicit FTPS file transfer reportscertificate has expired
, try using explicit FTPS instead.
Example message when using Filezilla
as an FTP client and default settings (explicit FTPS):
Status: Resolving address of usegalaxy.org
Status: Connecting to 129.114.60.60:21...
Status: Connection established, waiting for welcome message...
Response: 220-usegalaxy.org FTP
Response:
Response: This FTP server allows users to upload large data to the Galaxy server at:
Response:
Response: https://usegalaxy.org/
Response:
Response: Your login uses the same credentials as your Galaxy login - email address and
Response: password.
Response:
Response: Once files are successfully uploaded, the list of files available for importing
Response: in to a history will be displayed in the regular Upload tool. For assistance,
Response: please contact:
Response:
Response: galaxy-bugs@galaxyproject.org
Response:
Response: Files uploaded via FTP and not imported to a history within three days will be
Response: deleted.
**Response: 220 ProFTPD 1.3.5e Server (usegalaxy.org FTP (Explicit SSL/TLS on port 21)) [::ffff:129.114.60.60]
Command: AUTH TLS
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...**
Status: Resolving address of usegalaxy.org
Status: Connecting to 129.114.60.56:21...
Status: Connection established, waiting for welcome message...
Response: 220-usegalaxy.org FTP
Response:
Response: This FTP server allows users to upload large data to the Galaxy server at:
Response:
Response: https://usegalaxy.org/
Response:
Response: Your login uses the same credentials as your Galaxy login - email address and
Response: password.
Response:
Response: Once files are successfully uploaded, the list of files available for importing
Response: in to a history will be displayed in the regular Upload tool. For assistance,
Response: please contact:
Response:
Response: galaxy-bugs@galaxyproject.org
Response:
Response: Files uploaded via FTP and not imported to a history within three days will be
Response: deleted.
**Response: 220 ProFTPD 1.3.5e Server (usegalaxy.org FTP (Explicit SSL/TLS on port 21)) [::ffff:129.114.60.56]**
**Command: AUTH TLS
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server**