Newly created account or reset passwords fail with FTP Upload
jennaj opened this issue · comments
Issue: A Galaxy update on April 30, 2020 changed the way new or reset passwords are stored. This will cause FTP Upload authentication to fail.
Example: A message like the following will be reported when using Filezilla (or other FTP methods)
Status: Resolving address of usegalaxy.org
Status: Connecting to 129.114.60.56:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER <account-email-address>
Response: 331 Password required for <account-email-address>
Command: PASS ***************
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Workaround for End-Users:
Upload data using other methods, including local file browsing or public URLs. Local file browsing is no longer limited to data under 2 GB in size. Data up to 50 GB is possible to load for most data types. The exception is BAM data -- maximum file size is 25-35 GB (with any Upload method, including FTP).
FAQ: Loading Data https://galaxyproject.org/support/loading-data/
ping @natefoo