Create ticketing system apps (CASES)
frikky opened this issue · comments
Using the App creator, OpenAPI or Python directly, create integrations with the ticketing platforms below.
Minimal use-cases:
- Open ticket
- Update ticket
- Comment ticket (if not an update)
- List Tickets
- Merge ticket
- Search for ticket(s)
- Upload file(s)
- Download file(s)
Optional if applicable:
- Add artifact / Indicator like IP and domain (security specific)
Workflow example to add:
- Syncronize tickets with another ticketing system (cases) every 5 minutes. When a new ticket comes, send a message to messaging app (communication)
Ticketing systems:
- Github Notifications
- MSSP (any you use / your own)
- TheHive
- ServiceNow
- Jira
- OTRS
- AlientVault USM
- Sumo Logic
- IBM resilient
- D3 Security
- Swimlane
- #265
- Secureworks
- HappyFox
- RTIR
- PagerDuty
- Zoho
- ConnectWise
- Computer Associates Service Desk
- #263
- CoDesk
- #264
- NinjaOne ticketing
- Jamf
- FreshService
- TOPDesk
- Pulseway
- N-central
- VIZOR
- Caspio
- OpsGenie
- AssetSonar
CI/CD:
- Gitlab
- Sonarqube
- Github actions
- GCP
- AWS