Wallet missing

Question

Wallet missing

Leroy-B opened this issue 6 years ago · comments

I got that error while restoring a wallet, leaving the app, and reopening it.
iOS 11.3.1 iPhone8,1
Let me know if I can give you more info on this issue.

I re-downloaded the app and it worked intended this time.

Deleted user · Answer 1 · Tue Dec 11 2018 23:49:55 GMT+0800 (China Standard Time)

Did you re-download the app and restored the wallet again or it just worked ?

Leroy · Answer 2 · Tue Dec 11 2018 23:51:40 GMT+0800 (China Standard Time)

Did you re-download the app and restored the wallet again or it just worked ?

I re-downloaded the app and restored the wallet.

Deleted user · Answer 3 · Tue Dec 11 2018 23:56:21 GMT+0800 (China Standard Time)

So you restored your wallet and then it redirected you on wallet screen and you leaved the app, then after authentication you got the error, right ?
Also did you have only one wallet in the app ?

Looks like files for your wallet were not created/saved on fs.

Leroy · Answer 4 · Wed Dec 12 2018 00:03:24 GMT+0800 (China Standard Time)

So you restored your wallet and then it redirected you on wallet screen and you leaved the app, then after authentication you got the error, right ?
Also did you have only one wallet in the app ?

Looks like files for your wallet were not created/saved on fs.

Yes correct, and yes only one wallet.
I did have a wallet before but I deleted it and created/restored the new one.

Deleted user · Answer 5 · Wed Dec 12 2018 00:10:09 GMT+0800 (China Standard Time)

Thanks for the info. Unfortunately we cannot say what exactly is wrong and we recommend to write down own seeds for users. But we'll test restoring from seed and keys more carefully for repeat your issue.