unable to get past step 3 on install

Question

unable to get past step 3 on install

anwoke8204 opened this issue a year ago · comments

Hi, I have tried the latest version, as well as the previous 2 versions and no matter what I do, I can't get past step 3 of the install. once I get to that point, and click next it doesn't do anything, so I click next again, and it says that the database tables already exist. however when I pull up phpmyadmin, the database is empty, has no tables in it. How can I get resolve this step so I can install form tools.

bhavin15590bt · Answer 1 · Sun Oct 15 2023 15:45:28 GMT+0800 (China Standard Time)

Facing same issue. Please help

Roger A · Answer 2 · Tue Oct 17 2023 12:38:12 GMT+0800 (China Standard Time)

Use php 7. That’s what worked for me. 8 does not work.

Jon Griffith · Answer 3 · Thu Jan 04 2024 04:25:54 GMT+0800 (China Standard Time)

Confirmed. 8 did not work. 7.4.33 did work.

clifton11221 · Answer 4 · Mon Jan 08 2024 05:53:53 GMT+0800 (China Standard Time)

I too have an issue with v8 (gets stuck on Step 3).

Jon Griffith · Answer 5 · Mon Jan 08 2024 08:29:35 GMT+0800 (China Standard Time)

Step that install back to 7 and it will work.

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On Sun, Jan 7, 2024 at 2:54 PM clifton11221 ***@***.***> wrote: I too have an issue with v8 (gets stuck on Step 3). — Reply to this email directly, view it on GitHub <#922 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AHURKUXHEAW6RS3OSNHP6MLYNMKPZAVCNFSM6AAAAAA44BV6MCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTQOBQGE4DONJVGI> . You are receiving this because you commented.Message ID: ***@***.***>

Ben Keen · Answer 6 · Mon Jan 08 2024 09:23:34 GMT+0800 (China Standard Time)

Hey folks, sorry I haven't been around to support this project, I know it's a pain.

I haven't been able to see a problem on my own setup. Would someone mind going to Modules -> System Check -> Env info and paste the content of the textarea here? (It's not sensitive info). Sounds like it's DB-related.

Russ Nash · Answer 7 · Tue Jan 16 2024 23:13:51 GMT+0800 (China Standard Time)

Hey folks, sorry I haven't been around to support this project, I know it's a pain.

I haven't been able to see a problem on my own setup. Would someone mind going to Modules -> System Check -> Env info and paste the content of the textarea here? (It's not sensitive info). Sounds like it's DB-related.

Hi Benkeen,

Thank you for your reply, I tried to install Formtools last night and also came across this same problem. It seems that the database tables get created, but it just sits on the same step 3 screen with the "Create Database Tables" button at the bottom. I would very much like to provide you with the info you have requested, but am unsure of how to do this if the installation will not complete? Or perhaps I'm not understanding something?

Russ.

Russ Nash · Answer 8 · Tue Jan 16 2024 23:32:08 GMT+0800 (China Standard Time)

Ok, I managed to force the rest of the install by changing the URL to "/install/#/step4", here is the info you requested:

Core Version Upgrade Track: 3.1.1
API Version: 2.0.0
PHP Version: 8.2.7
MySQL Version: 10.11.4-MariaDB-1~deb12u1
PHP Sessions: Available
Suhosin Extension: Not Installed
Curl Extension: Available
SimpleXML Extension: Available
____________________________________
MODULES (name, version, enabled)
Data Visualization, 2.2.0, Yes
Export Manager, 3.3.0, Yes
File Upload, 2.2.4, Yes
Form Builder, 2.1.0, Yes
Pages, 2.0.7, Yes
Swift Mailer, 2.0.7, Yes
System Check, 2.2.0, Yes
TinyMCE Field, 2.0.8, Yes
____________________________________
THEMES (name, version, enabled)
Classic Grey, 2.0.7, Yes
Deep Blue, 2.0.5, Yes
Default, 1.0.0, Yes