csboling / faqcheck

Free software for referral management and question-and-answer systems.

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Documentation basics

csboling opened this issue · comments

Documentation needs to be built out for three main classes of users:

Community members trying to find information without a sign-in

  • searching for information
  • leaving feedback

Organization staff / volunteers doing data entry

  • using the import tool
  • using the chat bot interface
  • reviewing feedback

IT / developers doing maintenance

  • data import strategies, how to edit them, how to add them
  • deployment options
  • connecting to provider data sources e.g. Microsoft