Tabnine switching between Pro and Starter edition

Question

Tabnine switching between Pro and Starter edition

NumicDev opened this issue a year ago · comments

please complete the following information:

OS version: [Win 11]
Editor: [vscode]
Editor version:1.79.2
Programming language: [ts]
TabNine extension version: 3.6.60

Issue Details:

I am also experiencing the same problem that someone else logged. My Tabnine starts in Pro but if I alt-tab or just leave the editor for a minute or 2 the it switches to Starter and then I have to restart the editor to get it back to Pro. This is very counterproductive.

gz#24468

(related to Zendesk ticket #24468)

TzufTabnine · Answer 1 · Sun Jun 25 2023 13:57:46 GMT+0800 (China Standard Time)

@NumicDev
Are you behind Proxy/VPN/Firewall/Antivirus? Please follow the steps here.
Also, please send us the log files. See here how to do that.

Numic · Answer 2 · Mon Jun 26 2023 21:46:07 GMT+0800 (China Standard Time)

@TzufTabnine

No I am not. I already sent the Log files to TabNine

stale · Answer 3 · Wed Aug 30 2023 02:01:50 GMT+0800 (China Standard Time)

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.