General Troubleshooting

Question

General Troubleshooting

michael-spengler opened this issue 3 years ago · comments

michael spengler commented 3 years ago

Provide a diagram for typical symptoms and solutions.

Roles
Contributor
Admin

Typical example symptoms & solutions:

Contributor can not sign CLA --> check this link to see how to configure git: git config ...
CLA Status seems wrong --> Contributor should retrigger the CLA check vie "Recheck" Button or via API

Anton · Answer 1 · Fri May 08 2020 23:20:09 GMT+0800 (China Standard Time)

Here is a collection of responses from previous issues:

CLA Assistant checks the committers of the PR, whether they have signed the CLA or not. In your PR you have used an invalid email address, so GitHub can't recognise you as a committer and CLA Assistant won't change the status to green.

CLA assistant checks whether all committers of a PR have signed the CLA or not. In this case you (@ ...) are the author of the PR but not a committer

Probably you have used another e-mail address in git config as the one stored in your GitHub account. Please add the e-mail address to your account

The trickiest part with whitelisting bots is to get their right login name. I usually look into the api response by converting PR url zio/zio#3183 to a get API url "https://api.github.com/repos/zio/zio/pulls/3183/commits"
There you can see the login name of the committer "committer": { "login": "scala-steward",
If you change the name from scala-steward[bot] to scala-steward then it should work well.

Akshay Iyyadurai Balasundaram · Answer 2 · Sun May 10 2020 05:29:32 GMT+0800 (China Standard Time)

most common issues and solutions flow chart

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Akshay Iyyadurai Balasundaram · Answer 3 · Wed Jun 10 2020 04:38:44 GMT+0800 (China Standard Time)

If the above issue tracking flow chart helps in solving your issue then please kindly give 👍 reaction to this comment. We will try to automate our technical support as much as possible for all the commonly occurring issues, FAQ :)

stale · Answer 4 · Fri Sep 11 2020 11:00:52 GMT+0800 (China Standard Time)

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

Sayan · Answer 5 · Sat Feb 20 2021 10:26:26 GMT+0800 (China Standard Time)

We're having an odd issue with our self-hosted CLA assistant here: https://cla.skybasedb.com. Like you can see, the styles.css never loads and fails with a 'MIME type error' (reading off a chrome inspection tab). FWIW, we're running cla-assistant off the v2.8.5 tag

Update
Turns out that it was an issue with nginx

stale · Answer 6 · Tue Jun 01 2021 21:36:50 GMT+0800 (China Standard Time)

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.