Sandbox Not Completing Payment Transaction

Question

Sandbox Not Completing Payment Transaction

fitucas opened this issue 6 years ago · comments

woocommerce-checkout-non-pci-gateway

Sandbox is not completing the payment transaction. The transaction status is showing as what is configured/defined in wp-admin ex. "On Hold" or "Processing". While Live is completing the transaction directly.

Since the "Payment Action" is set to "Authorize and Capture" for Sandbox, it should complete or reject the transaction.

Nicolas Maalouf · Answer 1 · Mon Feb 05 2018 17:26:39 GMT+0800 (China Standard Time)

Hi,

Are you swapping keys accordingly when switching environments?

Can you please make sure the webhook URL is configured as described in the readme file in your account on the sandbox hub?

example.com/wp-content/plugins/woocommerce-checkout-non-pci-gateway/controllers/api/webhook.php

Here is how you can configure this URL on your account (Manage Channel URLs section):
https://docs.checkout.com/the-hub/system-administration/business-level-settings

fitucas · Answer 2 · Mon Feb 05 2018 18:40:05 GMT+0800 (China Standard Time)

Thank you Nicolas for pointing that out.

dig814 · Answer 3 · Thu Jun 29 2023 04:24:47 GMT+0800 (China Standard Time)

I seem to be having the same issue. I have a dev site and a live site. On the dev site, using sandbox credentials, it will only authorize and then just sits in that state. Live site works as intended. I tried checking ever webhook setting on checkout.com
In my checkout.com sandbox, the order is captured but the status never changes in Woo.

I was finally able to get the whole workflow completed if I enable 3DS in the plugin settings. Is this a bug in the plugin? The link above no longer works. Any ideas?