question tree for felonies
cathydeng opened this issue · comments
Continuing the discussion from email
-Since the felony cases are only about 10% (or less?) of total arrests, putting the 'eligible' form on http://www.expunge.io/complicated shouldn't increase the total # of form responses by too much. It wouldn't be capturing everyone coming through expunge.io, b/c there are still 'not eligible' pages that don't have forms - the only way to get to http://www.expunge.io/complicated is to click 'felony' at http://www.expunge.io/q3 (after already having clicked arrest resulting in court case > case not dismissed > found delinquent)
-For the 'not yet' pages, I think it is a good idea to add the prompt to tell users to check their other arrests. I can add that. Sharlyn, can you provide a finalized snippet of text to add to http://www.expunge.io/notyet1, http://www.expunge.io/notyet2, http://www.expunge.io/notyet3, & http://www.expunge.io/notyet4?
-I haven't built out the pathways for felony cases (these are the ones that lead to http://www.expunge.io/complicated) mostly because it requires a lot of changes and I haven't found the time. However, I do have a concern about building out the pathways for felonies: as we add more specific questions, there is an increased likelihood that a user would answer at least one question incorrectly, and I wouldn't want to lose people that way. Thoughts? Perhaps we can set up a separate 'felony' form and then I can embed it on http://www.expunge.io/complicated for your own sorting purposes? That way, people charged with felonies can fill out a form instead of calling, and we don't lose anyone who might be eligible for expungement. And then when I find the time to build out the entire question tree for felonies, we can keep the felony form on all the result pages so that we don't lose anyone due to answering questions incorrectly?
I see what you're saying Cathy. I think adding more questions to the felony section is not what we want to do. According to the lawyers that we have met with "most of the people don't remember the details of their case." I don't think asking more questions will not elicit any more reliable feedback and will also turn people away from the site. Keeping this simple and quickly linking the people to Sharlyn or Peter (CGLA) is the best way to get folks help on their case. That's why Sharlyn and I think that we should take down the "complicated" page and just have them submit a form so Sharly/Peter could get the truth about the persons case and eligibility.
Sharlyn - thoughts? If we agree to put a form on the felony page, I do think it'd be good to separate it from the eligible form. Sharlyn, if you're cool with this, can you set up a separate (but identical) form for the felony page, and then send me the embed code?