Cal Video is used as conferencing app instead of users default app when event's location is not set

[Shaik-Sirajuddin]

Found a bug? Please fill out the sections below. 👍

Issue Summary

For newly registered users , 3 events are created by default.
User chooses to install zoom as conferencing app , sets zoom as default conferencing app ,
User rejects bulk update option ( without applying bulk update location for events ).
The events show select location in event view section .
When a client books the users event it is expected zoom is used as conferencing app , but cal video is shows as location after booking

Steps to Reproduce

1. Register a new account on cal.com
2. Install Zoom ( or any other conferencing app )
3. Set newly installed conferencing app as default ( without accepting bulk update )
4. book an event from an alternative account
5. cal video will be used for meeting

Any other relevant information. For example, why do you consider this a bug and what did you expect to happen instead?

Actual Results

• Cal Video is used

Expected Results

• The default conferencing app of user should be used ( Zoom in this case )

[dosubot]

It appears the issue where Cal Video is used instead of Zoom for your meetings, despite Zoom being set as the default conferencing app, might be due to the system's fallback mechanism. This mechanism activates when there's an issue creating a meeting with the chosen video conferencing app, defaulting to Cal Video. This could happen for several reasons, such as configuration issues with Zoom, token expiration, or API errors.

When you set a new default conferencing app but opt out of the bulk update for existing events, those events retain their original "select location" setting. If a client books one of these events and an error occurs while attempting to create a meeting with Zoom, the system defaults to Cal Video.

To address this, ensure your Zoom app is correctly configured and enabled. Also, check for any error messages that might indicate why meeting creation with Zoom fails. Accepting the bulk update option when changing your default conferencing app can also ensure all events are updated accordingly, potentially avoiding this fallback to Cal Video.

Details

Sources

• jelly/conferencing app default bug
• [CAL-3080] Location not shown correctly in email for location changed
• Conferencing Apps for Dynamic Links on a Team Level
• packages/core/videoClient.ts
• packages/features/eventtypes/components/BulkEditDefaultForEventsModal.tsx
• packages/trpc/server/routers/viewer/eventTypes/bulkUpdateToDefaultLocation.handler.ts
• apps/web/components/apps/AppList.tsx
• packages/app-store/zoomvideo/lib/VideoApiAdapter.ts
• packages/features/bookings/lib/handleNewBooking/test/fresh-booking.test.ts
• packages/app-store/locations.ts
• packages/trpc/server/routers/loggedInViewer/getUsersDefaultConferencingApp.handler.ts
• packages/trpc/server/routers/loggedInViewer/updateUserDefaultConferencingApp.handler.ts

About Dosu
This response is meant to be useful and save you time. It is not meant to be a precise solution, but rather a starting point for your own research.

Help me be more useful! Please leave a 👍 if this is helpful and 👎 if it is irrelevant.

To continue the conversation, mention @dosu.