WhatsApp not connecting to bot

Question

cbalbinos opened this issue 2 months ago · comments

There appears to be an issue with WhatsApp Cloud API integration

I'm having problems with the flow created on 05/13/2024 in version 2.25.0 and with the old Typebot in 2.24.1
both self-hosted

I generated a new permanent token and created a new connection in the flow, but without success

Below is a log file

Baptiste Arnaud · Answer 1 · Wed May 15 2024 21:10:49 GMT+0800 (China Standard Time)

Can you provide the server logs? There should be a clear error there.

If you are self-hosting it with docker. Type this command in your terminal:

docker-compose logs

Paste all the logs here so that we can help you properly!

Also, are you sure that the webhook is correctly configured on Meta app?

Claudio Balbino · Answer 2 · Wed May 15 2024 23:07:43 GMT+0800 (China Standard Time)

Follow the logs

The webhook is configured correctly in the Meta application