Evolve2 85 not working

Question

Evolve2 85 not working

stiliajohny opened this issue 2 years ago · comments

John Stilia commented 2 years ago

Hi

I am using the Evolve2 85 and even after following the instructions is not working as expected.

no red light or mute is working when I am on a Meet call.

Any troubleshooting steps ?

Alexandr Balan · Answer 1 · Tue May 31 2022 03:39:03 GMT+0800 (China Standard Time)

Do you use the included Jabra Link USB dongle to connect your headset?

John Stilia · Answer 2 · Thu Jun 02 2022 07:34:57 GMT+0800 (China Standard Time)

Hi
Yes I used the Dongle to connect
I tried on MacOS.
the plugin asked me to allow HID which I did but then it wasnt recognising the buttos or LED wasnt coming on

Alexandr Balan · Answer 3 · Mon Jun 27 2022 21:35:32 GMT+0800 (China Standard Time)

I have a Jabra Evolve2 85 and I don't notice any issues. Do you have Jabra Direct app installed on your mac?

John Stilia · Answer 4 · Tue Jun 28 2022 07:37:56 GMT+0800 (China Standard Time)

Do you have Jabra Direct app installed on your mac?

Yes

Alexandr Balan · Answer 5 · Tue Jun 28 2022 07:41:48 GMT+0800 (China Standard Time)

Then I see no reason why it wouldn't work - can you check the console, are there any error messages there?

…

On Mon, Jun 27, 2022 at 6:38 PM John Stilia ***@***.***> wrote: Do you have Jabra Direct app installed on your mac? Yes — Reply to this email directly, view it on GitHub <#4 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACKEGVXMNWYEHXFWS3RH6YTVRI3N5ANCNFSM5XEFR2SQ> . You are receiving this because you were assigned.Message ID: ***@***.***>

Jesper Kolbeck · Answer 6 · Fri Jul 01 2022 22:04:36 GMT+0800 (China Standard Time)

@stiliajohny - Try this call control demo, select WebHID as transport, and test if it works if you start and stop calls.