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awawa-dev / HyperHDR

Highly optimized open source ambient lighting implementation based on modern digital video and audio stream analysis for Windows, macOS and Linux (x86 and Raspberry Pi / ARM).

Home Page:http://www.hyperhdr.eu/

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HyperHDR stops responding, can't even terminate process

brs677 opened this issue · comments

commented

After a couple minutes, the webUI no longer works (404, page not found or, HyperHDR not running or Bad WLAN Connection.) The system tray icon sometimes allows for right clicking, but menu options don't work; Quit does nothing except sometimes remove the tray icon, but HyperHDR continues to run and eats up more and more memory. Trying to end the task does nothing, and trying to end the processes gets "Unable to terminate process, The operation could not be completed. Access is denied." The only solution is to restart my PC.

Happened with HyperHDR v20.0.0.0, which I uninstalled, deleted its directory from "programs" and the ".hyperhdr" one from appdata. Reinstalled but the problem persisted. Uninstalled that as well, and installed HyperHDR v19.0.0.0 but that also had the same problem.

I'm attempting to get the logs but I can't access them through the webui.

commented

This issue section assumes (unless it is a feature request) that if the user has a problem, he is able to provide the required details, including full logs (can be captured from a command line or till the interface works), which are almost always necessary for error diagnosis. A back of configuration could be also useful. This is the minimum because the diagnostic process is usually tedious and experience shows that if the user is not patient enough to provide the minimum information that may lead to the problem, it is only a waste of time because at some point he will probably give up. So let's try not to make a trash here.

Here you didn't even provide information about what operating system you are using, which is a big obstacle because HyperHDR is used on many hardware and OS platforms. However, you can ask yourself whether if the application on any of them does not start at all, it is rather a problem with the user configuration or the application: I would suspect (again from experience from beta testing) a lot of new reports, and there have been no such reports in recent years, either with stable version 20 or 19.

If you want, you can start a thread in the discussions section instead, because there the rules are looser and maybe someone from the community will come up with an idea,