apm package installs are failing... server code 500.

Question

apm package installs are failing... server code 500.

ladar opened this issue 2 years ago · comments

Looks like the tarball redirector apm uses to download/install Atom packages has started returning HTTP 500's (server error). The issue started within the last hour or so.

I've confirmed the same result using multiple operating systems (Debian 10, CentOS 8) multiple Atom versions (1.58.0 and 1.60.0), using multiple networks, and for multiple packages. I think the problem is on the server.

Package installs from within Atom appear to also be failing.

apm install split-diff
Installing split-diff to /home/user/.atom/packages ✗

npm ERR! code E500
npm ERR! 500 Internal Server Error - GET https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball

npm ERR! A complete log of this run can be found in:
npm ERR!     /home/user/.atom/.apm/_logs/2022-04-19T01_28_05_869Z-debug.log

And the error log.
``
cat /home/user/.atom/.apm/_logs/2022-04-19T01_28_05_869Z-debug.log
0 info it worked if it ends with ok
1 verbose cli [
1 verbose cli '/usr/share/atom/resources/app/apm/bin/node',
1 verbose cli '/usr/share/atom/resources/app/apm/node_modules/npm/bin/npm-cli.js',
1 verbose cli '--globalconfig',
1 verbose cli '/home/user/.atom/.apm/.apmrc',
1 verbose cli '--userconfig',
1 verbose cli '/home/user/.atom/.apmrc',
1 verbose cli 'install',
1 verbose cli 'https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball',
1 verbose cli '--target=9.4.4',
1 verbose cli '--disturl=https://atom.io/download/electron',
1 verbose cli '--arch=x64',
1 verbose cli '--global-style'
1 verbose cli ]
2 info using npm@6.14.13
3 info using node@v12.14.1
4 verbose npm-session a7a44cd36710d46d
5 silly install loadCurrentTree
6 silly install readLocalPackageData
7 http fetch GET 500 https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball 71234ms attempt #3
8 silly fetchPackageMetaData error for https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball 500 Internal Server Error - GET https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball
9 timing stage:rollbackFailedOptional Completed in 1ms
10 timing stage:runTopLevelLifecycles Completed in 71256ms
11 verbose stack Error: 500 Internal Server Error - GET https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball
11 verbose stack at /usr/share/atom/resources/app/apm/node_modules/npm/node_modules/npm-registry-fetch/check-response.js:117:15
11 verbose stack at processTicksAndRejections (internal/process/task_queues.js:94:5)
12 verbose statusCode 500
13 verbose pkgid https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball
14 verbose cwd /tmp/apm-install-dir-2022318-1302653-15eicn6.z1jl
15 verbose Linux 4.18.0-348.7.1.el8_5.x86_64
16 verbose argv "/usr/share/atom/resources/app/apm/bin/node" "/usr/share/atom/resources/app/apm/node_modules/npm/bin/npm-cli.js" "--globalconfig" "/home/user/.atom/.apm/.apmrc" "--userconfig" "/home/user/.atom/.apmrc" "install" "https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball" "--target=9.4.4" "--disturl=https://atom.io/download/electron" "--arch=x64" "--global-style"
17 verbose node v12.14.1
18 verbose npm v6.14.13
19 error code E500
20 error 500 Internal Server Error - GET https://www.atom.io/api/packages/split-diff/versions/1.6.1/tarball
21 verbose exit [ 1, true ]

Victor Landaeta · Answer 1 · Tue Apr 19 2022 10:53:45 GMT+0800 (China Standard Time)

Hello, I'm having the same issue. Working on Macbook pro m1. I'm trying to install any package or any theme and getting the same error.

19 error code E500
20 error 500 Internal Server Error - GET https://www.atom.io/api/packages/teletype/versions/0.13.4/tarball

Working with:

apm  2.6.2
npm  6.14.13
node 12.14.1 x64
atom 1.60.0
python 
git 2.30.1

Jose L Cuevas · Answer 2 · Tue Apr 19 2022 12:37:32 GMT+0800 (China Standard Time)

Same issue here...

Yuchen Jin · Answer 3 · Tue Apr 19 2022 13:21:07 GMT+0800 (China Standard Time)

Same issue, verified by Ubuntu 20.04, node v16.14.2. Using any command like this:

apm install hyperclick

will result in a Server 500 Error.

It can be verified that the tarball is not downloadable now:
https://www.atom.io/api/packages/hyperclick/versions/0.1.5/tarball

The returned message is

{"message":"Application error"}

Although the above link can be queried by using
https://www.atom.io/api/packages/hyperclick/versions/0.1.5

Jakub Wołynko · Answer 4 · Tue Apr 19 2022 16:37:00 GMT+0800 (China Standard Time)

Fresh Atom installation, Mac M1. Same issue(different package: vim-mode)

YanBel · Answer 5 · Tue Apr 19 2022 18:38:54 GMT+0800 (China Standard Time)

Same Issue on mac m1, checking update also failing "The server sent an invalid response"

Rishab Haridas · Answer 6 · Tue Apr 19 2022 21:34:37 GMT+0800 (China Standard Time)

same issue for me. for fresh install on Ubuntu 20.04 LTS

ManDeep Singh · Answer 7 · Tue Apr 19 2022 21:46:27 GMT+0800 (China Standard Time)

is the server down? any updates on it

Piotr Piwowarczyk · Answer 8 · Tue Apr 19 2022 21:58:42 GMT+0800 (China Standard Time)

Same here... MacBook Pro Intel

MadMax-imusPrime · Answer 9 · Tue Apr 19 2022 23:16:26 GMT+0800 (China Standard Time)

Same issue here on windows.

Error only happens when trying to get the download, if you remove tarball from the url you'll get a response back from the server.

Site error with full url: {"message":"Application error"}

Gokay Gok · Answer 10 · Wed Apr 20 2022 00:20:15 GMT+0800 (China Standard Time)

Same issue here on Mac Pro Intel...

Aleksei Korotkov · Answer 11 · Wed Apr 20 2022 01:58:55 GMT+0800 (China Standard Time)

Same issue on Debian 11 with Atom 1.60.0.

Axel Bagenal · Answer 12 · Wed Apr 20 2022 06:02:04 GMT+0800 (China Standard Time)

Yep I am having the same issue, just downloaded atom 1.60.0 on a Macbook Pro intel I9

Eugene · Answer 13 · Wed Apr 20 2022 06:42:49 GMT+0800 (China Standard Time)

Has there been any response from the ppl running the servers? I believe the servers have been down for almost a day.

Serg815 · Answer 14 · Wed Apr 20 2022 08:39:02 GMT+0800 (China Standard Time)

Man I’ve been going nuts trying to figure this out! Hope we here something soon

EdoLom · Answer 15 · Wed Apr 20 2022 11:44:31 GMT+0800 (China Standard Time)

Same here:
500 Internal Server Error - GET https://www.atom.io/api/packages/script/versions/3.32.2/tarball

jobalas · Answer 16 · Wed Apr 20 2022 16:29:54 GMT+0800 (China Standard Time)

i get the following error when trying to execute "apm install ide-python"
20 error 502 Bad Gateway - GET https://www.atom.io/api/packages/atom-ide-base/versions/3.4.0/t> 21 verbose exit [ 1, true ]

Ladar Levison · Answer 17 · Wed Apr 20 2022 19:51:48 GMT+0800 (China Standard Time)

Does anyone know a workaround? It seems like the URL that is failing is only used to redirect users to the tarball. So it should be possible to shortcut things, and grab the tarball directly, right?

I say this because the Atom has a long tradition of breaking critical functionality, and never fixing it. At least in my personal experience.

Sunil Kamath · Answer 18 · Wed Apr 20 2022 19:52:57 GMT+0800 (China Standard Time)

Possible solution. Install using git repo if available like:
apm install mechatroner/atom-rainbow-csv

Ladar Levison · Answer 19 · Wed Apr 20 2022 19:54:57 GMT+0800 (China Standard Time)

Thanks @SunilSKamath4s I actually just noticed @mjmar01 posted the same solution on the Atom repo version of this issue:

Gokay Gok · Answer 20 · Thu Apr 21 2022 00:08:52 GMT+0800 (China Standard Time)

I say this because the Atom has a long tradition of breaking critical functionality, and never fixing it. At least in my personal experience.

Agree!!

Gokay Gok · Answer 21 · Thu Apr 21 2022 00:19:15 GMT+0800 (China Standard Time)

Possible solution. Install using git repo if available like: apm install mechatroner/atom-rainbow-csv

It is working. Thank you !

Ladar Levison · Answer 22 · Thu Apr 21 2022 01:16:52 GMT+0800 (China Standard Time)

The issue appears to have been fixed.

vagrant@debian-build:~$ apm install sort-lines
Installing sort-lines to /home/vagrant/.atom/packages ✓
vagrant@debian-build:~$ apm install open-recent
Installing open-recent to /home/vagrant/.atom/packages ✓
vagrant@debian-build:~$ apm install atom-beautify
Installing atom-beautify to /home/vagrant/.atom/packages ✓    
vagrant@debian-build:~$ apm install language-cmake
Installing language-cmake to /home/vagrant/.atom/packages ✓
vagrant@debian-build:~$ apm install language-groovy
Installing language-groovy to /home/vagrant/.atom/packages ✓
vagrant@debian-build:~$ apm install language-gradle
Installing language-gradle to /home/vagrant/.atom/packages ✓
vagrant@debian-build:~$ apm install language-kotlin
Installing language-kotlin to /home/vagrant/.atom/packages ✓
vagrant@debian-build:~$ apm install language-openvpn
Installing language-openvpn to /home/vagrant/.atom/packages ✓

Carter T · Answer 23 · Mon Apr 25 2022 19:49:17 GMT+0800 (China Standard Time)

new to atom as of yesterday, and am having the same issue. I have only been exploring this stuff for about a week now, can anyone help with this issue? or explain the issue in layman terms, thanks

neaznuts · Answer 24 · Mon Apr 25 2022 21:34:32 GMT+0800 (China Standard Time)

@ctbricks - Servers were down at the time this thread posted, If you're attempting to install packages in ATOM and that error has brought you here, unfortunately I think it may be a waiting game. (I had to wait approx. two days before I was able to install the packages I required.)

Ladar Levison · Answer 25 · Tue Apr 26 2022 16:42:58 GMT+0800 (China Standard Time)

Reopening since it still seems to be an issue for some, if you see this, please post a comment with working/not working as appropriate. And if your on *nix, it be helpful to post the output from dig +short www.atom.io ; dig +short atom.io so as well, so people can see which server you're accessing. For those hitting a still broken server, you might be able to redirect your installs using a hosts file.

# apm install sort-lines
Installing sort-lines to /home/ladar/.atom/packages ✓
# dig +short www.atom.io ; dig +short atom.io
atom-io.azurewebsites.net.
waws-prod-blu-323.sip.azurewebsites.windows.net.
waws-prod-blu-323-1104.eastus.cloudapp.azure.com.
20.119.16.4
20.119.16.4

Wane Dompier · Answer 26 · Wed Apr 27 2022 00:06:11 GMT+0800 (China Standard Time)

This issue (or at least the original one) seems to be the same problem as #947. It was still a problem yesterday, but the server was working today on my machine: MacOS Big Sur, version 11.6.5, Intel Core I5.

I have not tried this on my other machines running CentOS 7 or 8 (I upgraded one) or Ubuntu 22 .... Also, the software update check on Atom was not working yesterday... it is now working as well.

jstritch · Answer 27 · Thu Apr 28 2022 21:20:52 GMT+0800 (China Standard Time)

Possibly related issue with additional diagnostic information atom/atom#25426

Alexander Vassbotn Røyne-Helgesen · Answer 28 · Tue Oct 04 2022 19:09:29 GMT+0800 (China Standard Time)

Still having issues with this. apm and GUI fails. Also get errors from the search function..

Vladislav · Answer 29 · Fri Nov 11 2022 10:03:38 GMT+0800 (China Standard Time)

Have similar issue, Linux Mint 20.3 Cinnamon, Atom 1.58.0, apm 2.6.2, but with apm develop command.

Workaround: install with APM from .git, manually move to ~/.atom/dev/packages/.