Love Dialog not appearing in Android
wilsolutions opened this issue · comments
Hi,
I'm having a problem in Android, the segment is identical to iOS but for some reason the Love Dialog is not appearing in Android.
I'm using logcat and I see the events:
03-08 11:20:07.926 26035 30313 I Apptentive: [mqt_native_modules] Registering Apptentive Android SDK 5.8.0
03-08 11:20:07.976 26035 30406 I Apptentive: [Apptentive Queue] [CONVERSATION] Creating 'anonymous' conversation...
03-08 11:20:08.464 26035 30406 I Apptentive: [Apptentive Queue] [CONVERSATION] Application version was changed: Name: null => 3.0.6.0, Code: null => 3000006
03-08 11:20:29.716 26035 30406 I Apptentive: [Apptentive Queue] [INTERACTIONS] Engage event: 'local#app#home_view'
Pls, how can I get more details? How can I use the debug token in React Native?
ty
Hi @wilsolutions. Happy to help.
A couple of things will make this easier:
- Can you turn on verbose logging? WIth verbose level logs, we'll be able to see the targeting criteria being evaluated after the home_view event is engaged.
- Best practices for testing can be found here. It's important to follow all of the steps to ensure that you have the most recent manifest plus it's a way to ensure that each dialog can be seen again (since some types are limited to once per person): https://learn.apptentive.com/knowledge-base/testing-your-apptentive-integration-android/#testing-new-or-modified-interactions
- Do you happen to be working with a Customer Success Manager right now? If you don't mind, reach out to support@apptentive.com with details about exactly which app you're working on and we'll be able to better assist.
Thanks!
Thank you, pls, how do you enable the verbose logging in React Native?
Alright, this is my finding:
- The issue is that I'm receiving the following error in logcat:
03-08 16:29:20.135 12633 12950 V Apptentive: [pool-21-thread-2] [PAYLOADS] Can't send the next payload: the app is in the background
So, the App is not in background but it is giving this error.
Then I decided to switch Apps and go back to the Apptentive ones and boom, the "Love Dialog" appeared.
@wilsolutions thanks so much for doing that! I apologize. I didn't mention that we recently identified that same issue with another customer and are working on a solution. It is only impacting React Native for Android using 5.8.0.
As we work on a fix, you could use 5.7.3 in the meantime to free you up. The differences between 5.8.0 and 5.7.3 are minimal on the Android side.
https://github.com/apptentive/apptentive-react-native/releases/tag/v5.7.3
Would using 5.7.3 work for you, should we keep you informed of our next release (trying to get a time estimate now), or both?
Again, sorry for not catching that earlier. We just got another report of that recently.
No problem @CaseyApptentive , I'd like to keep the 5.8.0 version, the App is not in prod yet so, we can wait a bit, pls, if possible let me know when would be the next release.
Thank you
Hi @wilsolutions. We just pushed a fix for this issue in 5.8.3. Can you give that a try and let me know if it resolves the issue?
Hi @wilsolutions. We just pushed a fix for this issue in 5.8.3. Can you give that a try and let me know if it resolves the issue?
Hey Casey, yep, it is fixed 😀 thank you
Perfect. Thanks for confirming.