ankane / ahoy_email

First-party email analytics for Rails

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Open Tracking - triggering multiple times?

emilyadavis303 opened this issue · comments

I'm working to track down an issue we're having with tracking email opens.

We subscribe to the open event via EmailSubscriber, and from there create an event record to track the open. I'm seeing an inconsistent issue (dating back to at least early this summer) that seems to be causing this event to trigger multiple times in rapid succession. It varies in number of duplicates from 2 - 86. Unfortunately, I am unable to reproduce this behavior myself.

We subscribe to and track the click event in an identical fashion w/o issue.

Has anyone seen something like this before?

Hey @emilyadavis303, I don't use open tracking myself, but will leave this open for a bit to see if others that do have seen it.

Cleaning up issues. Please let us know if you find anything.