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Taxel / PlexTraktSync

A python script that syncs the movies, shows and ratings between trakt and Plex (without needing a PlexPass or Trakt VIP subscription)

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After update from 0.28.14 to 0.30.1, addon times out tryinig to connect to plex

jonasprokopf opened this issue · comments

commented

Confirmation

  • I have read the README.md on the project homepage
  • I have checked if identical issue already exists
  • I have tried downgrading to find version that can be used as a workaround

The problem

Without having changed anything in the config, the addon stopped working after having updated it using pipx. When trying to log in again to Plex, I get a 401.

Steps to reproduce the behavior

plextraktsync sync
or
plextraktsync plex-login

Error trace / logs

root@bierkasten2:/home/szwab# pipx upgrade plextraktsync
upgraded package plextraktsync from 0.28.14 to 0.30.1 (location: /root/.local/pipx/venvs/plextraktsync)
root@bierkasten2:/home/szwab# plextraktsync
WARNING  plextraktsync without command is deprecated. Executing "plextraktsync sync"
INFO     PlexTraktSync [0.30.1]
INFO     Connecting with url: https://192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct:32400, timeout 30 seconds
ERROR    HTTPSConnectionPool(host='192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct', port=32400): Max retries exceeded with url: / (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at
         0x7f628cd46a40>: Failed to resolve '192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct' ([Errno -5] No address associated with hostname)"))
WARNING  Adding rewritten http url to connect with: http://192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct:32400
INFO     Connecting with url: https://172-20-0-1.4b58693a885a4c4bb5927261585de323.plex.direct:32400, timeout 30 seconds
ERROR    (401) unauthorized; https://172-20-0-1.4b58693a885a4c4bb5927261585de323.plex.direct:32400/ <html><head><script>window.location = window.location.href.match(/(^.+\/)[^\/]*$/)[1] +
         'web/index.html';</script><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>
INFO     Connecting with url: https://172-18-0-1.4b58693a885a4c4bb5927261585de323.plex.direct:32400, timeout 30 seconds
ERROR    (401) unauthorized; https://172-18-0-1.4b58693a885a4c4bb5927261585de323.plex.direct:32400/ <html><head><script>window.location = window.location.href.match(/(^.+\/)[^\/]*$/)[1] +
         'web/index.html';</script><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>
INFO     Connecting with url: http://192.168.178.22:32400, timeout 30 seconds
ERROR    (401) unauthorized; http://192.168.178.22:32400/ <html><head><script>window.location = window.location.href.match(/(^.+\/)[^\/]*$/)[1] + 'web/index.html';</script><title>Unauthorized</title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url: http://172.20.0.1:32400, timeout 30 seconds
ERROR    (401) unauthorized; http://172.20.0.1:32400/ <html><head><script>window.location = window.location.href.match(/(^.+\/)[^\/]*$/)[1] + 'web/index.html';</script><title>Unauthorized</title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url: http://172.18.0.1:32400, timeout 30 seconds
ERROR    (401) unauthorized; http://172.18.0.1:32400/ <html><head><script>window.location = window.location.href.match(/(^.+\/)[^\/]*$/)[1] + 'web/index.html';</script><title>Unauthorized</title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url: https://93-132-9-69.4b58693a885a4c4bb5927261585de323.plex.direct:32400, timeout 30 seconds
ERROR    HTTPSConnectionPool(host='93-132-9-69.4b58693a885a4c4bb5927261585de323.plex.direct', port=32400): Max retries exceeded with url: / (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at
         0x7f628cdad6c0>, 'Connection to 93-132-9-69.4b58693a885a4c4bb5927261585de323.plex.direct timed out. (connect timeout=30)'))
WARNING  Adding rewritten http url to connect with: http://93-132-9-69.4b58693a885a4c4bb5927261585de323.plex.direct:32400
INFO     Connecting with url: http://93.132.9.69:32400, timeout 30 seconds
ERROR    HTTPConnectionPool(host='93.132.9.69', port=32400): Max retries exceeded with url: / (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x7f628cdae140>, 'Connection to 93.132.9.69 timed out.
         (connect timeout=30)'))
INFO     Connecting with url: https://139-162-175-123.4b58693a885a4c4bb5927261585de323.plex.direct:8443, timeout 30 seconds
ERROR    (401) unauthorized; https://139-162-175-123.4b58693a885a4c4bb5927261585de323.plex.direct:8443/ <html><head><script>window.location = window.location.href.match(/(^.+\/)[^\/]*$/)[1] +
         'web/index.html';</script><title>Unauthorized</title></head><body><h1>401 Unauthorized</h1></body></html>
INFO     Connecting with url: http://139.162.175.123:8443, timeout 30 seconds
ERROR    ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))
INFO     Connecting with url: http://localhost:32400, timeout 30 seconds
ERROR    (401) unauthorized; http://localhost:32400/ <html><head><script>window.location = window.location.href.match(/(^.+\/)[^\/]*$/)[1] + 'web/index.html';</script><title>Unauthorized</title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url: http://192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct:32400, timeout 30 seconds
ERROR    HTTPConnectionPool(host='192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct', port=32400): Max retries exceeded with url: / (Caused by NameResolutionError("<urllib3.connection.HTTPConnection object at
         0x7f628cdae200>: Failed to resolve '192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct' ([Errno -5] No address associated with hostname)"))
INFO     Connecting with url: http://93-132-9-69.4b58693a885a4c4bb5927261585de323.plex.direct:32400, timeout 30 seconds
ERROR    HTTPConnectionPool(host='93-132-9-69.4b58693a885a4c4bb5927261585de323.plex.direct', port=32400): Max retries exceeded with url: / (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x7f628cdaf790>,
         'Connection to 93-132-9-69.4b58693a885a4c4bb5927261585de323.plex.direct timed out. (connect timeout=30)'))
CRITICAL Error running sync command: No more methods to connect. Giving up

Expected behavior

No timeouts or 401s

Inspect of problematic items

No response

Workarounds

No response

Config file contents

cache:
  path: /root/.cache/PlexTraktSync/trakt_cache
excluded-libraries:
- Private
- Family Holidays
config:
  dotenv_override: true
plex:
  timeout: 30
logging:
  append: true
  console_time: false
  debug: false
  filename: plextraktsync.log
  filter_loggers: null
  filter: null
sync:
  rating_priority: plex
  plex_to_trakt:
    collection: true
    clear_collected: false
    ratings: true
    watched_status: true
    watchlist: true
  trakt_to_plex:
    liked_lists: true
    ratings: true
    watched_status: true
    watchlist: true
    watchlist_as_playlist: false
    playback_status: false
watch:
  add_collection: false
  remove_collection: false
  scrobble_threshold: 80
  username_filter: true
  media_progressbar: true
  ignore_clients: null
xbmc-providers:
  movies: imdb
  shows: tvdb

Install method

pipx

Version

0.30.1

Python Version

3.10.13

Plex Server Version

1.40.0.7998

Operating System and Version

Linux-5.15.0-100-generic-x86_64-with-glibc2.35

commented

what is the addon?

commented

Workarounds

No response

did you try downgrading? what version exactly breaks?

commented 
INFO     Connecting with url: https://192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct:32400/, timeout 30 seconds
ERROR    HTTPSConnectionPool(host='192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct', port=32400): Max retries exceeded with url: / (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at
         0x7f628cd46a40>: Failed to resolve '192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct' ([Errno -5] No address associated with hostname)"))

your configuration is invalid, these are almost all the time problem without networking or using wrong address, NameResolutionError means your DNS is broken.

here it resolves correctly:

❯ host 192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct
192-168-178-22.4b58693a885a4c4bb5927261585de323.plex.direct has address 192.168.178.22

and so should in your environment

commented

User disappeared. Closing.

commented

User disappeared. Closing.

I'm sorry for disappearing. If this is on my end, how do I troubleshoot it? I don't think my dns is broken, Injust ran the comman again and there's no NameResolutionError, just a bunch of 401s.

INFO     Connecting with url:
         https://192-168-178-22.4b58693a885a4c4bb5927261
         585de323.plex.direct:32400, timeout 30 seconds
ERROR    (401) unauthorized;
         https://192-168-178-22.4b58693a885a4c4bb5927261
         585de323.plex.direct:32400/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url:
         https://172-20-0-1.4b58693a885a4c4bb5927261585d
         e323.plex.direct:32400, timeout 30 seconds
ERROR    (401) unauthorized;
         https://172-20-0-1.4b58693a885a4c4bb5927261585d
         e323.plex.direct:32400/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url:
         https://172-18-0-1.4b58693a885a4c4bb5927261585d
         e323.plex.direct:32400, timeout 30 seconds
ERROR    (401) unauthorized;
         https://172-18-0-1.4b58693a885a4c4bb5927261585d
         e323.plex.direct:32400/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url:
         http://192.168.178.22:32400, timeout 30 seconds
ERROR    (401) unauthorized;
         http://192.168.178.22:32400/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url: http://172.20.0.1:32400,
         timeout 30 seconds
ERROR    (401) unauthorized; http://172.20.0.1:32400/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url: http://172.18.0.1:32400,
         timeout 30 seconds
ERROR    (401) unauthorized; http://172.18.0.1:32400/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url:
         https://93-132-9-69.4b58693a885a4c4bb5927261585
         de323.plex.direct:32400, timeout 30 seconds
ERROR    HTTPSConnectionPool(host='93-132-9-69.4b58693a8
         85a4c4bb5927261585de323.plex.direct',
         port=32400): Max retries exceeded with url: /
         (Caused by
         ConnectTimeoutError(<urllib3.connection.HTTPSCo
         nnection object at 0x7effe19859f0>, 'Connection
         to
         93-132-9-69.4b58693a885a4c4bb5927261585de323.pl
         ex.direct timed out. (connect timeout=30)'))
WARNING  Adding rewritten http url to connect with:
         http://93-132-9-69.4b58693a885a4c4bb5927261585d
         e323.plex.direct:32400
INFO     Connecting with url: http://93.132.9.69:32400,
         timeout 30 seconds
ERROR    HTTPConnectionPool(host='93.132.9.69',
         port=32400): Max retries exceeded with url: /
         (Caused by
         ConnectTimeoutError(<urllib3.connection.HTTPCon
         nection object at 0x7effe1985210>, 'Connection
         to 93.132.9.69 timed out. (connect
         timeout=30)'))
INFO     Connecting with url:
         https://139-162-175-123.4b58693a885a4c4bb592726
         1585de323.plex.direct:8443, timeout 30 seconds
ERROR    (401) unauthorized;
         https://139-162-175-123.4b58693a885a4c4bb592726
         1585de323.plex.direct:8443/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url:
         http://139.162.175.123:8443, timeout 30 seconds
ERROR    ('Connection aborted.',
         RemoteDisconnected('Remote end closed
         connection without response'))
INFO     Connecting with url: http://localhost:32400,
         timeout 30 seconds
ERROR    (401) unauthorized; http://localhost:32400/
         <html><head><script>window.location =
         window.location.href.match(/(^.+\/)[^\/]*$/)[1]
         +
         'web/index.html';</script><title>Unauthorized</
         title></head><body><h1>401
         Unauthorized</h1></body></html>
INFO     Connecting with url:
         http://93-132-9-69.4b58693a885a4c4bb5927261585d
         e323.plex.direct:32400, timeout 30 seconds
ERROR    HTTPConnectionPool(host='93-132-9-69.4b58693a88
         5a4c4bb5927261585de323.plex.direct',
         port=32400): Max retries exceeded with url: /
         (Caused by
         ConnectTimeoutError(<urllib3.connection.HTTPCon
         nection object at 0x7effe1987970>, 'Connection
         to
         93-132-9-69.4b58693a885a4c4bb5927261585de323.pl
         ex.direct timed out. (connect timeout=30)'))
CRITICAL Error running sync command: No more methods to
         connect. Giving up```