AlertListener Exception: Server closed connection

[rala]

Confirmation

• I have read the README.md on the project homepage
• I have checked if identical issue already exists
• I have tried downgrading to find version that can be used as a workaround

The problem

The AlertListener in the watch command is crashing.
I'm having this issue since last version increase (related to #1847).

Steps to reproduce the behavior

1. Launch container with enabled active watch command (

Error trace / logs

INFO     Starting AlertListener:
         wss://<hidden>.plex.direct:32400/:
         /websockets/notifications?X-Plex-Token=<hidden>
INFO     Server connected: <hidden>
ERROR    AlertListener Error: [Errno -3] Try again
ERROR    [Errno -3] Try again - goodbye
ERROR    Server closed connection
ERROR    Listener finished. Restarting in 15 seconds

Expected behavior

No AlertListener Error.

Inspect of problematic items

No response

Workarounds

No response

Config file contents

cache:
  path: $PTS_CACHE_DIR/trakt_cache

excluded-libraries:
#  - Private
#  - Family Holidays

config:
  dotenv_override: true

plex:
  timeout: 30

logging:
  append: true
  # Whether to show timestamps in console messages
  console_time: false
  debug: false
  filename: plextraktsync.log
  # Additional logger names to apply filtering
  filter_loggers:
#    - plexapi
#    - requests_cache.backends
#    - requests_cache.backends.base
#    - requests_cache.backends.sqlite
#    - requests_cache.policy.actions
#    - requests_cache.session
#    - trakt.core
#    - urllib3.connectionpool
  filter:
#    # Filter out all messages with level WARNING
#    - level: WARNING
#    # Filter out message with level WARNING and containing a text
#    - level: WARNING
#      message: "not found on Trakt"
#    - message: "because provider local has no external Id"
#    - message: "because provider none has no external Id"
#    - message: "Retry using search for specific Plex Episode"
#    # Filter out messages by requests_cache
#    - name: requests_cache.backends
#    - name: requests_cache.backends.base
#    - name: requests_cache.backends.sqlite
#    - name: requests_cache.policy.actions
#    - name: requests_cache.session

# settings for 'sync' command (default)
sync:
  plex_to_trakt:
    collection: true
    # Clear collected state of items not present in Plex
    clear_collected: false
    ratings: true
    watched_status: true
    # If plex_to_trakt watchlist=false and trakt_to_plex watchlist=true
    # the Plex watchlist will be overwritten by Trakt watchlist
    watchlist: false
  trakt_to_plex:
    liked_lists: true
    ratings: true
    watched_status: true
    # If trakt_to_plex watchlist=false and plex_to_trakt watchlist=true
    # the Trakt watchlist will be overwritten by Plex watchlist
    watchlist: false
    # If you prefer to fetch trakt watchlist as a playlist instead of
    # plex watchlist, toggle this to true (is read only if watchlist=true)
    watchlist_as_playlist: false
  # Setting for whether ratings from one platform should have priority.
  # Valid values are trakt, plex or none. (default: plex)
  # none - No rating priority. Existing ratings are not overwritten.
  # trakt - Trakt ratings have priority. Existing Plex ratings are overwritten.
  # plex - Plex ratings have priority. Existing Trakt ratings are overwritten.
  rating_priority: trakt

# settings for 'watch' command
watch:
  add_collection: false
  remove_collection: false
  # what video watched percentage (0 to 100) triggers the watched status
  scrobble_threshold: 80
  # true to scrobble only what's watched by you, false for all your PMS users
  username_filter: true
  # Show the progress bar of played media in terminal
  media_progressbar: true

xbmc-providers:
  movies: imdb
  shows: tvdb

##### Advanced settings below this line, don't edit unless you know what you're doing #####
#http_cache:
  # https://requests-cache.readthedocs.io/en/main/user_guide/expiration.html#url-patterns
  # https://requests-cache.readthedocs.io/en/main/user_guide/expiration.html#expiration-values
  #
  # The value is seconds to cache.
  # Or one of the following special values:
  # - DO_NOT_CACHE: Skip both reading from and writing to the cache
  # - EXPIRE_IMMEDIATELY: Consider the response already expired, but potentially usable
  # - NEVER_EXPIRE: Store responses indefinitely
  #
  # The value can be also suffixed with a time unit:
  # - 5m, 1h, 3d
  # See full documentation at:
  # - https://github.com/wroberts/pytimeparse#pytimeparse-time-expression-parser
  #
  # NOTE: If there is more than one match, the first match will be used in the order they are defined
#  policy:
#    "*.trakt.tv/users/me": 1d
#    "*.trakt.tv/users/likes/lists": DO_NOT_CACHE

# vim:ts=2:sw=2:et

Install method

docker-compose

Version

0.29.12

Python Version

3.11.8

Plex Server Version

4.15.10

Operating System and Version

Synology NAS

[Elan Ruusamäe]

i don't think can help here. not a bug in application or it's libraries, but some networking error.

[rala]

Well I only got the error since the last update and haven't changed anything in my network settings.

Is there a way I can analyse this more in detail?
Otherwise not sure how to deal with it...

[Elan Ruusamäe]

dunno. check logs, use network inspection tools. try different addresses.