ERROR: Unable to find user
jjscaria opened this issue · comments
Confirmation
- I have read the README.md on the project homepage
- I have checked if identical issue already exists
- I have tried downgrading to find version that can be used as a workaround
The problem
Sync run is not finishing successfully. I can see my history is updated on Trakt but, the docker run is exiting with error.
Steps to reproduce the behavior
Executed the docker run command
docker-compose run --rm plextraktsync sync
Redacted my username from the logs below
Error trace / logs
Processing TV Shows 100% ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 1,484/1,484 [ 0:05:02 < 0:00:00 , 25 it/s ]INFO TV Shows processed in 5 min 2.6 seconds
Syncing show ratings 100% ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 54/54 [ 0:00:00 < 0:00:00 , 576 it/s ]INFO Updated liked list in 0.0 seconds
ERROR Unable to find user [username]
╭───────────────────────────────────────────────────────────────────────────────── Traceback (most recent call last) ──────────────────────────────────────────────────────────────────────────────────╮ │ /app/plextraktsync/cli.py:26 in wrap │ │ │ │ 23 │ │ │ cmd = getattr(module, name) │ │ 24 │ │ │ │ │ 25 │ │ │ try: │ │ ❱ 26 │ │ │ │ cmd(*args, **kwargs) │ │ 27 │ │ │ except EOFError as e: │ │ 28 │ │ │ │ raise ClickException(f"Program requested terminal, No terminal is │ │ connected: {e}") │ │ 29 │ │ │ except ClickException as e: │ │ │ │ /app/plextraktsync/commands/sync.py:68 in sync │ │ │ │ 65 │ │ │ w.print_plan(print=logger.info) │ │ 66 │ │ if dry_run: │ │ 67 │ │ │ logger.info("Enabled dry-run mode: not making actual changes") │ │ ❱ 68 │ │ runner.sync(walker=w, dry_run=config.dry_run) │ │ 69 │ │ │ │ /app/plextraktsync/sync/Sync.py:105 in sync │ │ │ │ 102 │ │ │ │ │ with measure_time("Updated liked list"): │ │ 103 │ │ │ │ │ │ trakt_lists.sync() │ │ 104 │ │ │ │ ❱ 105 │ │ if walker.config.walk_watchlist and self.sync_wl: │ │ 106 │ │ │ with measure_time("Updated watchlist"): │ │ 107 │ │ │ │ self.sync_watchlist(walker, dry_run=dry_run) │ │ 108 │ │ │ │ /usr/local/lib/python3.12/functools.py:995 in __get__ │ │ │ │ 992 │ │ │ raise TypeError(msg) from None │ │ 993 │ │ val = cache.get(self.attrname, _NOT_FOUND) │ │ 994 │ │ if val is _NOT_FOUND: │ │ ❱ 995 │ │ │ val = self.func(instance) │ │ 996 │ │ │ try: │ │ 997 │ │ │ │ cache[self.attrname] = val │ │ 998 │ │ │ except TypeError: │ │ │ │ /app/plextraktsync/sync/Sync.py:35 in sync_wl │ │ │ │ 32 │ │ │ 33 │ @cached_property │ │ 34 │ def sync_wl(self): │ │ ❱ 35 │ │ return self.config.sync_wl and len(self.plex_wl) > 0 │ │ 36 │ │ │ 37 │ @cached_property │ │ 38 │ def trakt_wl(self): │ │ │ │ /usr/local/lib/python3.12/functools.py:995 in __get__ │ │ │ │ 992 │ │ │ raise TypeError(msg) from None │ │ 993 │ │ val = cache.get(self.attrname, _NOT_FOUND) │ │ 994 │ │ if val is _NOT_FOUND: │ │ ❱ 995 │ │ │ val = self.func(instance) │ │ 996 │ │ │ try: │ │ 997 │ │ │ │ cache[self.attrname] = val │ │ 998 │ │ │ except TypeError: │ │ │ │ /app/plextraktsync/sync/Sync.py:31 in plex_wl │ │ │ │ 28 │ def plex_wl(self): │ │ 29 │ │ from plextraktsync.plex.PlexWatchList import PlexWatchList │ │ 30 │ │ │ │ ❱ 31 │ │ return PlexWatchList(self.plex.watchlist()) │ │ 32 │ │ │ 33 │ @cached_property │ │ 34 │ def sync_wl(self): │ │ │ │ /app/plextraktsync/plex/PlexApi.py:217 in watchlist │ │ │ │ 214 │ │ return None │ │ 215 │ │ │ 216 │ def watchlist(self, libtype=None) -> list[Movie | Show] | None: │ │ ❱ 217 │ │ if not self.account: │ │ 218 │ │ │ return None │ │ 219 │ │ │ │ 220 │ │ params = { │ │ │ │ /usr/local/lib/python3.12/functools.py:995 in __get__ │ │ │ │ 992 │ │ │ raise TypeError(msg) from None │ │ 993 │ │ val = cache.get(self.attrname, _NOT_FOUND) │ │ 994 │ │ if val is _NOT_FOUND: │ │ ❱ 995 │ │ │ val = self.func(instance) │ │ 996 │ │ │ try: │ │ 997 │ │ │ │ cache[self.attrname] = val │ │ 998 │ │ │ except TypeError: │ │ │ │ /app/plextraktsync/plex/PlexApi.py:201 in account │ │ │ │ 198 │ │ if plex_owner_token: │ │ 199 │ │ │ try: │ │ 200 │ │ │ │ plex_owner_account = MyPlexAccount(token=plex_owner_token, │ │ session=factory.session) │ │ ❱ 201 │ │ │ │ return plex_owner_account.switchHomeUser(plex_username) │ │ 202 │ │ │ except BadRequest as e: │ │ 203 │ │ │ │ logger.error(f"Error during {plex_username} account access: {e}") │ │ 204 │ │ elif plex_account_token: │ │ │ │ /usr/local/lib/python3.12/site-packages/plexapi/myplex.py:499 in switchHomeUser │ │ │ │ 496 │ │ │ │ │ userAccount = account.switchHomeUser('Username') │ │ 497 │ │ │ │ 498 │ │ """ │ │ ❱ 499 │ │ user = user if isinstance(user, MyPlexUser) else self.user(user) │ │ 500 │ │ url = f'{self.HOMEUSERS}/{user.id}/switch' │ │ 501 │ │ params = {} │ │ 502 │ │ if pin: │ │ │ │ /usr/local/lib/python3.12/site-packages/plexapi/myplex.py:671 in user │ │ │ │ 668 │ │ │ │ │ (user.username.lower(), user.email.lower(), str(user.id))): │ │ 669 │ │ │ │ return user │ │ 670 │ │ │ │ ❱ 671 │ │ raise NotFound(f'Unable to find user {username}') │ │ 672 │ │ │ 673 │ def users(self): │ │ 674 │ │ """ Returns a list of all :class:`~plexapi.myplex.MyPlexUser` objects connected │ │ to your account. │ ╰──────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯ NotFound: Unable to find user [username]
Error: Error running sync command: Unable to find user [username]
In case the error log is messed up, here is the screenshot:
Expected behavior
Complete sync and exit successfully
Inspect of problematic items
No response
Workarounds
No response
Install method
docker-compose
Config file contents
cache:
path: $PTS_CACHE_DIR/trakt_cache
# You may want to use per server libraries config instead:
# - https://github.com/Taxel/PlexTraktSync#libraries
excluded-libraries:
- Private
config:
dotenv_override: true
plex:
timeout: 30
logging:
append: true
# Whether to show timestamps in console messages
console_time: false
debug: false
filename: plextraktsync.log
# Additional logger names to apply filtering
filter_loggers:
# - plexapi
# - requests_cache.backends
# - requests_cache.backends.base
# - requests_cache.backends.sqlite
# - requests_cache.policy.actions
# - requests_cache.session
# - trakt.core
# - urllib3.connectionpool
filter:
# # Filter out all messages with level WARNING
# - level: WARNING
# # Filter out message with level WARNING and containing a text
# - level: WARNING
# message: "not found on Trakt"
# - message: "because provider local has no external Id"
# - message: "because provider none has no external Id"
# - message: "Retry using search for specific Plex Episode"
# # Filter out messages by requests_cache
# - name: requests_cache.backends
# - name: requests_cache.backends.base
# - name: requests_cache.backends.sqlite
# - name: requests_cache.policy.actions
# - name: requests_cache.session
# settings for 'sync' command
sync:
# Setting for whether ratings from one platform should have priority.
# Valid values are trakt, plex or none. (default: plex)
# none - No rating priority. Existing ratings are not overwritten.
# trakt - Trakt ratings have priority. Existing Plex ratings are overwritten.
# plex - Plex ratings have priority. Existing Trakt ratings are overwritten.
rating_priority: plex
plex_to_trakt:
collection: true
# Clear collected state of items not present in Plex
clear_collected: false
ratings: true
watched_status: true
# If plex_to_trakt watchlist=false and trakt_to_plex watchlist=true
# the Plex watchlist will be overwritten by Trakt watchlist
watchlist: true
trakt_to_plex:
liked_lists: true
ratings: true
watched_status: true
# If trakt_to_plex watchlist=false and plex_to_trakt watchlist=true
# the Trakt watchlist will be overwritten by Plex watchlist
watchlist: true
# If you prefer to fetch trakt watchlist as a playlist instead of
# plex watchlist, toggle this to true (is read only if watchlist=true)
watchlist_as_playlist: false
# settings for 'watch' command
watch:
add_collection: false
remove_collection: false
# what video watched percentage (0 to 100) triggers the watched status
scrobble_threshold: 80
# true to scrobble only what's watched by you, false for all your PMS users
username_filter: true
# Show the progress bar of played media in terminal
media_progressbar: true
xbmc-providers:
movies: imdb
shows: tvdb
##### Advanced settings below this line, don't edit unless you know what you're doing #####
#http_cache:
# https://requests-cache.readthedocs.io/en/main/user_guide/expiration.html#url-patterns
# https://requests-cache.readthedocs.io/en/main/user_guide/expiration.html#expiration-values
#
# The value is seconds to cache.
# Or one of the following special values:
# - DO_NOT_CACHE: Skip both reading from and writing to the cache
# - EXPIRE_IMMEDIATELY: Consider the response already expired, but potentially usable
# - NEVER_EXPIRE: Store responses indefinitely
#
# The value can be also suffixed with a time unit:
# - 5m, 1h, 3d
# See full documentation at:
# - https://github.com/wroberts/pytimeparse#pytimeparse-time-expression-parser
#
# NOTE: If there is more than one match, the first match will be used in the order they are defined
# policy:
# "*.trakt.tv/users/me": 1d
# "*.trakt.tv/users/likes/lists": DO_NOT_CACHE
# vim:ts=2:sw=2:etVersion
0.29.2
Python Version
3.12.2
Plex Server Version
1.40.0.7998-c29d4c0c8
Operating System and Version
Debian 12
screenshots unreadable. share traces as text.
try disabling features from sync section to isolate the problem
screenshots unreadable. share traces as text.
You should be able to click on each image to view it maximized in a new tab. I posted the screenshots because the trace I posted is not formatted correctly.
try disabling features from
syncsection to isolate the problem
I tried variations of enabling and disabling features in the sync section under trakt_to_plex since plex_to_trakt seems to be working. I even tried commenting out that whole trakt_to_plex block and its still failing with the same error.
I did complete reinstall and that seems to have fixed the issue 🤷🏽
Thank you!
so, likely you made error in your config!
I even tried commenting out that whole trakt_to_plex block and its still failing with the same error.
doing so will enable default config, which has most things enabled