ModuleNotFoundError: No module named 'plextraktsync.sync'

[Andrei Ardelean]

Confirmation

• I have read the README.md on the project homepage
• I have checked if identical issue already exists
• I have tried downgrading to find version that can be used as a workaround

The problem

plextraktsync sync command throws the error:

INFO     PlexTraktSync [0.28.21]
INFO     Connecting with url: http://plex:32400, timeout 30 seconds
ERROR    No module named 'plextraktsync.sync'
         ╭───────────────────────────────────────────────────── Traceback (most recent call last) ──────────────────────────────────────────────────────╮
         │ /app/plextraktsync/cli.py:26 in wrap                                                                                                         │
         │                                                                                                                                              │
         │    23 │   │   │   cmd = getattr(module, name)                                                                                                │
         │    24 │   │   │                                                                                                                              │
         │    25 │   │   │   try:                                                                                                                       │
         │ ❱  26 │   │   │   │   cmd(*args, **kwargs)                                                                                                   │
         │    27 │   │   │   except EOFError as e:                                                                                                      │
         │    28 │   │   │   │   raise ClickException(f"Program requested terminal, No terminal is                                                      │
         │       connected: {e}")                                                                                                                       │
         │    29 │   │   │   except ClickException as e:                                                                                                │
         │                                                                                                                                              │
         │ /app/plextraktsync/commands/sync.py:63 in sync                                                                                               │
         │                                                                                                                                              │
         │   60 │   │   return                                                                                                                          │
         │   61 │                                                                                                                                       │
         │   62 │   with measure_time("Completed full sync"):                                                                                           │
         │ ❱ 63 │   │   runner = factory.sync                                                                                                           │
         │   64 │   │   if runner.config.need_library_walk:                                                                                             │
         │   65 │   │   │   w.print_plan(print=logger.info)                                                                                             │
         │   66 │   │   if dry_run:                                                                                                                     │
         │                                                                                                                                              │
         │ /usr/local/lib/python3.12/functools.py:995 in __get__                                                                                        │
         │                                                                                                                                              │
         │    992 │   │   │   raise TypeError(msg) from None                                                                                            │
         │    993 │   │   val = cache.get(self.attrname, _NOT_FOUND)                                                                                    │
         │    994 │   │   if val is _NOT_FOUND:                                                                                                         │
         │ ❱  995 │   │   │   val = self.func(instance)                                                                                                 │
         │    996 │   │   │   try:                                                                                                                      │
         │    997 │   │   │   │   cache[self.attrname] = val                                                                                            │
         │    998 │   │   │   except TypeError:                                                                                                         │
         │                                                                                                                                              │
         │ /app/plextraktsync/util/Factory.py:140 in sync                                                                                               │
         │                                                                                                                                              │
         │   137 │                                                                                                                                      │
         │   138 │   @cached_property                                                                                                                   │
         │   139 │   def sync(self):                                                                                                                    │
         │ ❱ 140 │   │   from plextraktsync.sync.Sync import Sync                                                                                       │
         │   141 │   │                                                                                                                                  │
         │   142 │   │   plex = self.plex_api                                                                                                           │
         │   143 │   │   trakt = self.trakt_api                                                                                                         │
         ╰──────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯
         ModuleNotFoundError: No module named 'plextraktsync.sync'

Steps to reproduce the behavior

1. run a docker container with the image ghcr.io/taxel/plextraktsync:latest
2. run command plextraktsync sync

Error trace / logs

No response

Expected behavior

No error should occur

Inspect of problematic items

No response

Workarounds

run container with image ghcr.io/taxel/plextraktsync:0.28.20

Install method

docker-compose

Config file contents

# Config File: /app/config/config.yml
cache:
  path: /app/cache/trakt_cache
excluded-libraries:
- Personal
config:
  dotenv_override: true
plex:
  timeout: 30
logging:
  append: false
  console_time: false
  debug: false
  filename: plextraktsync.log
  filter_loggers: null
  filter: null
sync:
  rating_priority: plex
  plex_to_trakt:
    collection: false
    clear_collected: false
    ratings: false
    watched_status: true
    watchlist: false
  trakt_to_plex:
    liked_lists: false
    ratings: false
    watched_status: true
    watchlist: false
    watchlist_as_playlist: false
watch:
  add_collection: false
  remove_collection: false
  scrobble_threshold: 80
  username_filter: true
  media_progressbar: true
xbmc-providers:
  movies: imdb

Version

0.28.21

Python Version

3.12.2 (main, Feb 7 2024, 22:13:24) [GCC 13.2.1 20231014]

Plex Server Version

1.40.0.7998-c29d4c0c8, updated at: 2024-02-23 05:31:24

Operating System and Version

Ubuntu 22.04.4 LTS

[Josh D]

Same error here on the "latest" docker image tag.

[citizen-17]

I got exactly the same error running the latest docker image 0.29.0 the last working image for me is 0.28.20

[simonc56]

Update to 0.29.1 should fix this issue.

[Elan Ruusamäe]

0.29.2 if you're using pip/pipx