Error during ratings sync: 'NoneType' object has no attribute 'plex'
JonzaUK opened this issue · comments
Confirmation
- I have read the README.md on the project homepage
- I have checked if identical issue already exists
- I have tried downgrading to find version that can be used as a workaround
The problem
Container stops running.
Steps to reproduce the behavior
- Run the container
- Wait for it to start processing series.
Error trace / logs
https://gist.github.com/JonzaUK/98c06f229a82ffb35ffe22d6477d122d
Expected behavior
App to finish syncing of libraries
Inspect of problematic items
No response
Workarounds
No response
Install method
Unraid installation (not supported)
Config file contents
cache:
path: $PTS_CACHE_DIR/trakt_cache
excluded-libraries:
- Private
- Family Holidays
config:
dotenv_override: true
plex:
timeout: 30
logging:
append: true
# Whether to show timestamps in console messages
console_time: false
debug: false
filename: plextraktsync.log
# Additional logger names to apply filtering
filter_loggers:
# - plexapi
# - requests_cache.backends
# - requests_cache.backends.base
# - requests_cache.backends.sqlite
# - requests_cache.policy.actions
# - requests_cache.session
# - trakt.core
# - urllib3.connectionpool
filter:
# # Filter out all messages with level WARNING
# - level: WARNING
# # Filter out message with level WARNING and containing a text
# - level: WARNING
# message: "not found on Trakt"
# - message: "because provider local has no external Id"
# - message: "because provider none has no external Id"
# - message: "Retry using search for specific Plex Episode"
# # Filter out messages by requests_cache
# - name: requests_cache.backends
# - name: requests_cache.backends.base
# - name: requests_cache.backends.sqlite
# - name: requests_cache.policy.actions
# - name: requests_cache.session
# settings for 'sync' command (default)
sync:
plex_to_trakt:
collection: true
# Clear collected state of items not present in Plex
clear_collected: false
ratings: true
watched_status: true
# If plex_to_trakt watchlist=false and trakt_to_plex watchlist=true
# the Plex watchlist will be overwritten by Trakt watchlist
watchlist: true
trakt_to_plex:
liked_lists: false
ratings: false
watched_status: false
# If trakt_to_plex watchlist=false and plex_to_trakt watchlist=true
# the Trakt watchlist will be overwritten by Plex watchlist
watchlist: false
# If you prefer to fetch trakt watchlist as a playlist instead of
# plex watchlist, toggle this to true (is read only if watchlist=true)
watchlist_as_playlist: false
# Setting for whether ratings from one platform should have priority.
# Valid values are trakt, plex or none. (default: plex)
# none - No rating priority. Existing ratings are not overwritten.
# trakt - Trakt ratings have priority. Existing Plex ratings are overwritten.
# plex - Plex ratings have priority. Existing Trakt ratings are overwritten.
rating_priority: plex
# settings for 'watch' command
watch:
add_collection: false
remove_collection: false
# what video watched percentage (0 to 100) triggers the watched status
scrobble_threshold: 80
# true to scrobble only what's watched by you, false for all your PMS users
username_filter: true
# Show the progress bar of played media in terminal
media_progressbar: true
xbmc-providers:
movies: imdb
shows: tvdb
##### Advanced settings below this line, don't edit unless you know what you're doing #####
#http_cache:
# https://requests-cache.readthedocs.io/en/main/user_guide/expiration.html#url-patterns
# https://requests-cache.readthedocs.io/en/main/user_guide/expiration.html#expiration-values
#
# The value is seconds to cache.
# Or one of the following special values:
# - DO_NOT_CACHE: Skip both reading from and writing to the cache
# - EXPIRE_IMMEDIATELY: Consider the response already expired, but potentially usable
# - NEVER_EXPIRE: Store responses indefinitely
#
# The value can be also suffixed with a time unit:
# - 5m, 1h, 3d
# See full documentation at:
# - https://github.com/wroberts/pytimeparse#pytimeparse-time-expression-parser
#
# NOTE: If there is more than one match, the first match will be used in the order they are defined
# policy:
# "*.trakt.tv/users/me": 1d
# "*.trakt.tv/users/likes/lists": DO_NOT_CACHE
# vim:ts=2:sw=2:etVersion
0.28.15
Python Version
3.12.1
Plex Server Version
1.40.0.7775
Operating System and Version
unRAID
duplicate.
provide the same info asked from the previous reporter:
but they disappeared, so issue is closed
Will try and run this tonight and come, of course disabling rating sync issue goes away.
of course disabling rating sync issue goes away.
not sure of the of course part. didn't see the trace. the gist is unreadable gibberish.
you can post relevant part from plextraktsync.log file content (rename as .txt) to be able to attach to issue.
Log File attached, this is without the amendments you mention in the previous issue topic as I am not at home at the moment to make those changes just yet.
Here is my log file. Same issue, disabling Rating Sync in BOTH directions fixes the issue.
plextraktsync.log
I didn't really ask for log, just said the log in issue body is unreadable gibberish. and how you should share the logs.
what i did ask, is what asked from previous reporter, need to see inspect of the failing id:
I've created PR, which when used will maybe show error better what id is affected:
so use that pr and run the inspect as asked.
another user (or even two), who report a problem and then disappear?
will close this soon then: c1311ca
I'll try and look into this tonight, apologies just been busy.
Hello,
I didn't receive a notification for the message, sorry about that!
If you need more information please let me know.
Sync log:
PlexTraktSync Logs.txt
Inspect log:
plextraktsync1-ryanthetechman_logs.txt
2024-02-13T14:24:39.198655284Z Guids:
2024-02-13T14:24:39.198810758Z Guid: <PlexGuid:tvdb://140391>, Id: 140391, Provider: 'tvdb'
2024-02-13T14:24:39.204998090Z WARNING Skipping <PlexGuid:tvdb://140391> not found on Trakt
2024-02-13T14:24:39.205076104Z Trakt: No match found
so, the problem is with episodes of tv shows that have no trakt match?
this particular one you can fix if you submit the show to tmdb and let trakt import the tvdb id.
and why did you show inspect of id=112175? your error is with 112177. please show inspect of problematic item.
I see, my mistake. Here is the inspect for 112177:
PlexTraktSync1 logs.txt
Doesn't the arr family use TVDB by default? So if it is there, shouldn't it be found on TVDB?
For example, for Guid: <PlexGuid:tvdb://140391>, Id: 140391, Provider: 'tvdb' matches with this entry on TVDB.
So I'm confused why that would fail?
looked your second inspect, the episode has trakt match:
so far so good. but doesn't explain why show attribute is still missing.
can you do the same inspect of same id's with old plextraktsync version that it used to work for syncing? i suspect the inspect will fail there too.
that tvdb has entry, has nothing to do if trakt doesn't have it. if trakt doesn't have tvdb entry this program won't be able to make a match with trakt.
however trakt has match for that tvdb episode:
redirects to:
why your plex has only tvdb, beats me. you can try to do fix match for your show in plex and then see with inspect again if the show has more guids present.
why your plex has only tvdb, beats me.
I agree it's strange. Same probleme here : #1746, Plex only populates tvdb id as external id.
Hypothese :
I think it's because this new 1.40 Plex version updates database. And maybe forces use of 'Plex Series' as default agent instead of older TVDB agent (see here). Not sure about this but maybe a full metadata refresh could fix this guid problem.
EDIT: it's a Plex issue : Episode ordering “TheTVDB (Aired)” not fetching latest metadata
Doesn't explain the crash though.
@simonc56 do you understand how to reproduce this?
why your plex has only tvdb, beats me. you can try to do fix match for your show in plex and then see with inspect again if the show has more guids present.
I fixed match and it showed two instances of the show within plex, I selected the other one. Here are both inspects.
It looks like this may have solved the crash as well.
before change: inspect-1.txt
after change: inspect-2.txt
Also, it appears that everywhere "Skipping PlexGuid:imdb://##### not found on Trakt" occurs, I can run a rematch and find 1-2 OTHER matches for the same movie or show, and in changing it, traktsync can find it on Trakt. So, I'm not too sure how the crash was occurring, but it does appear to allow it to work.
(I have around 10-15 movies and 10-20 anime with the issue so not a huge issue for me but obv shouldn't crash)
Also, if anyone understands how to reproduce the situation, it would greatly improve the chances of fixing the problem. maybe the fix is just to ignore such situation, i.e in the earlier version that didn't crash, was the problematic id processed or skipped?
I suspect it has something to do with broken data from plex side. that in earlier versions resulted skipping the item
Coming from #1804 (all my original issue template information is filled out there)
Adding 4 inspect outputs (explained below)
plextraktsync inspect https://app.plex.tv/desktop/#!/server/8f4be8150aed112bf36daee7fab458482c75f8cd/details?key=%2Flibrary%2Fmetadata%2F228729
This is for S01E01 of Gundam SEED (NOT the problem show/episode).
Seems to work.
PlexTraktSync [0.28.18]
INFO Connecting with url: http://192.168.1.20:32400, timeout 30 seconds
Inspecting <PlexId:8f4be8150aed112bf36daee7fab458482c75f8cd:228729>:
<tmdb:580305:Episode:228729:Mobile-Suit-Gundam-S-s01e01>
--- Plex
Library: TV Shows
Plex Web URL:
https://app.plex.tv/desktop/#!/server/8f4be8150aed112bf36daee7fab458482c75f8cd/details?key=/library/metadata/228729
Discover URL:
https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/5d9c10793c3f87001f3a8608
Title: False Peace
Media.Duration: 00:23:53
Media.Type: 'episode'
Media.Guid: 'plex://episode/5d9c10793c3f87001f3a8608'
Media.Guids: [<Guid:tmdb://580305>, <Guid:tvdb://4235321>]
Audio: 'stereo', 'Japanese (OPUS Stereo)'
Video: 'hevc'
Subtitles:
Subtitle 1: (English) Full (codec: ass, selected: False, transient: None)
Subtitle 2: (English) Signs/Songs (codec: ass, selected: True, transient: None)
Parts:
Part 1: /storage/medialibrary/tv/Mobile Suit Gundam SEED (2002) {imdb-tt0374407}/Season 01/Mobile Suit Gundam SEED
(2002) - S01E01 - False Peace [Bluray-1080p][Opus 2.0][x265]-XerBlade.mkv 283400840 bytes
Markers:
credits: 00:22:17.808 - 00:23:13.808
Guids:
Guid: <PlexGuid:tmdb://580305>, Id: 580305, Provider: 'tmdb'
Guid: <PlexGuid:tvdb://4235321>, Id: 4235321, Provider: 'tvdb'
Metadata: {'collected_at': '2024-02-17T15:02:27.000Z', 'media_type': 'digital', 'resolution': 'hd_1080p',
'audio_channels': '2.0'}
Played on Plex: True
Plex play history:
- 2023-08-14 21:47:45 <EpisodeHistory:228729:Mobile-Suit-Gundam-S-s01e01>: by nemchik on Master Bedroom with Roku
--- Trakt
Trakt: https://trakt.tv/episodes/588748
Plex Rating: None
Trakt Rating: None
Watched on Trakt: True
Collected on Trakt: True
plextraktsync inspect https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/5d9c10793c3f87001f3a8608
This is for S01E01 of Gundam SEED (NOT the problem show/episode).
Seems to work.
PlexTraktSync [0.28.18]
INFO Connecting with url: http://192.168.1.20:32400, timeout 30 seconds
Inspecting <PlexId:metadata.provider.plex.tv:5d9c10793c3f87001f3a8608>:
<tmdb:580305:Episode:5d9c10793c3f87001f3a8608:Mobile-Suit-Gundam-S-s01e01>
--- Plex
Plex Web URL:
https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/5d9c10793c3f87001f3a8608
Title: False Peace
Media.Duration: 00:24:00
Media.Type: 'episode'
Media.Guid: 'plex://episode/5d9c10793c3f87001f3a8608'
Media.Guids: [<Guid:tmdb://580305>, <Guid:tvdb://4235321>]
Guids:
Guid: <PlexGuid:tmdb://580305>, Id: 580305, Provider: 'tmdb'
Guid: <PlexGuid:tvdb://4235321>, Id: 4235321, Provider: 'tvdb'
Metadata: {'collected_at': '2002-10-05T00:00:00.000Z', 'media_type': 'digital'}
Played on Plex: False
Plex play history:
--- Trakt
Trakt: https://trakt.tv/episodes/588748
Plex Rating: None
Trakt Rating: None
Watched on Trakt: True
Collected on Trakt: True
plextraktsync inspect https://app.plex.tv/desktop/#!/server/8f4be8150aed112bf36daee7fab458482c75f8cd/details?key=%2Flibrary%2Fmetadata%2F228726
This is for S01E01 of Gundam SEED Destiny (the problem show/episode). Trakt believes this is S02E01 of Gundam SEED and that Gundam SEED Destiny does not exist at all.
Seems to NOT work.
PlexTraktSync [0.28.18]
INFO Connecting with url: http://192.168.1.20:32400, timeout 30 seconds
Inspecting <PlexId:8f4be8150aed112bf36daee7fab458482c75f8cd:228726>:
<tvdb:157141:Episode:228726:Mobile-Suit-Gundam-S-s01e01>
--- Plex
Library: TV Shows
Plex Web URL:
https://app.plex.tv/desktop/#!/server/8f4be8150aed112bf36daee7fab458482c75f8cd/details?key=/library/metadata/228726
Discover URL:
https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/6145a6ebead0605f55dcbe44
Title: Angry Eyes
Media.Duration: 00:23:53
Media.Type: 'episode'
Media.Guid: 'plex://episode/6145a6ebead0605f55dcbe44'
Media.Guids: [<Guid:tvdb://157141>]
Audio: 'stereo', 'Japanese (OPUS Stereo)'
Video: 'hevc'
Subtitles:
Subtitle 1: (English) Full (codec: ass, selected: False, transient: None)
Subtitle 2: (English) Signs/Songs (codec: ass, selected: True, transient: None)
Parts:
Part 1: /storage/medialibrary/tv/Mobile Suit Gundam SEED Destiny (2004) {imdb-tt0434694}/Season 01/Mobile Suit Gundam
SEED Destiny (2004) - S01E01 - Angry Eyes [Bluray-1080p][Opus 2.0][x265]-XerBlade.mkv 328828464 bytes
Markers:
credits: 00:22:31.808 - 00:23:21.808
Guids:
Guid: <PlexGuid:tvdb://157141>, Id: 157141, Provider: 'tvdb'
Metadata: {'collected_at': '2024-02-17T14:37:50.000Z', 'media_type': 'digital', 'resolution': 'hd_1080p',
'audio_channels': '2.0'}
Played on Plex: True
Plex play history:
- 2023-10-08 00:12:06 <EpisodeHistory:228726:Mobile-Suit-Gundam-S-s01e01>: by nemchik on Master Bedroom with Roku
--- Trakt
Trakt: https://trakt.tv/episodes/588798
WARNING Mobile Suit Gundam Seed Destiny (2004): Skipping <PlexGuid:tvdb://74890> not found on Trakt
WARNING Mobile Suit Gundam Seed Destiny (2004): Skipping <PlexGuid:imdb://tt0434694> not found on Trakt
ERROR Need show attribute, but it is missing for <tvdb:157141:Episode:228726:Mobile-Suit-Gundam-S-s01e01>
╭───────────────────────────────────── Traceback (most recent call last) ─────────────────────────────────────╮
│ /app/plextraktsync/cli.py:26 in wrap │
│ │
│ 23 │ │ │ cmd = getattr(module, name) │
│ 24 │ │ │ │
│ 25 │ │ │ try: │
│ ❱ 26 │ │ │ │ cmd(*args, **kwargs) │
│ 27 │ │ │ except EOFError as e: │
│ 28 │ │ │ │ raise ClickException(f"Program requested terminal, No terminal is │
│ connected: {e}") │
│ 29 │ │ │ except ClickException as e: │
│ │
│ /app/plextraktsync/commands/inspect.py:108 in inspect │
│ │
│ 105 │ print(f"PlexTraktSync [{factory.version.full_version}]") │
│ 106 │ │
│ 107 │ for plex_id in expand_plexid(inputs): │
│ ❱ 108 │ │ inspect_media(plex_id) │
│ 109 │
│ │
│ /app/plextraktsync/commands/inspect.py:96 in inspect_media │
│ │
│ 93 │ │ return │
│ 94 │ │
│ 95 │ print(f"Trakt: {m.trakt_url}") │
│ ❱ 96 │ print(f"Plex Rating: {m.plex_rating}") │
│ 97 │ print(f"Trakt Rating: {m.trakt_rating}") │
│ 98 │ if pm.has_media: │
│ 99 │ │ print(f"Watched on Trakt: {m.watched_on_trakt}") │
│ │
│ /usr/local/lib/python3.12/functools.py:995 in __get__ │
│ │
│ 992 │ │ │ raise TypeError(msg) from None │
│ 993 │ │ val = cache.get(self.attrname, _NOT_FOUND) │
│ 994 │ │ if val is _NOT_FOUND: │
│ ❱ 995 │ │ │ val = self.func(instance) │
│ 996 │ │ │ try: │
│ 997 │ │ │ │ cache[self.attrname] = val │
│ 998 │ │ │ except TypeError: │
│ │
│ /app/plextraktsync/media/Media.py:220 in plex_rating │
│ │
│ 217 │ def plex_rating(self): │
│ 218 │ │ if self.media_type == "episodes" and not self.plex.is_discover: │
│ 219 │ │ │ if not self.show: │
│ ❱ 220 │ │ │ │ raise RuntimeError(f"Need show attribute, but it is missing for {self}") │
│ 221 │ │ │ show_id = self.show.plex.item.ratingKey │
│ 222 │ │ else: │
│ 223 │ │ │ show_id = None │
╰─────────────────────────────────────────────────────────────────────────────────────────────────────────────╯
RuntimeError: Need show attribute, but it is missing for
<tvdb:157141:Episode:228726:Mobile-Suit-Gundam-S-s01e01>
plextraktsync inspect https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/6145a6ebead0605f55dcbe44
This is for S01E01 of Gundam SEED Destiny (the problem show/episode). Trakt believes this is S02E01 of Gundam SEED and that Gundam SEED Destiny does not exist at all.
Seems to work.
PlexTraktSync [0.28.18]
INFO Connecting with url: http://192.168.1.20:32400, timeout 30 seconds
Inspecting <PlexId:metadata.provider.plex.tv:6145a6ebead0605f55dcbe44>:
<tvdb:157141:Episode:6145a6ebead0605f55dcbe44:Mobile-Suit-Gundam-S-s01e01>
--- Plex
Plex Web URL:
https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/6145a6ebead0605f55dcbe44
Title: Angry Eyes
Media.Duration: 00:25:00
Media.Type: 'episode'
Media.Guid: 'plex://episode/6145a6ebead0605f55dcbe44'
Media.Guids: [<Guid:tvdb://157141>]
Guids:
Guid: <PlexGuid:tvdb://157141>, Id: 157141, Provider: 'tvdb'
Metadata: {'collected_at': '2004-10-09T00:00:00.000Z', 'media_type': 'digital'}
Played on Plex: False
Plex play history:
--- Trakt
Trakt: https://trakt.tv/episodes/588798
Plex Rating: None
Trakt Rating: None
Watched on Trakt: True
Collected on Trakt: True
and how does syncing only the problematic id behave?
plextraktsync sync --id=PLEX_NUMERIC_ID
and how does syncing only the problematic id behave?
plextraktsync sync --id=PLEX_NUMERIC_ID
/app # plextraktsync sync --id=228726
INFO PlexTraktSync [0.28.18]
INFO Connecting with url: http://192.168.1.20:32400, timeout 30 seconds
INFO Sync Episodes: ['Angry Eyes']
WARNING Partial walk, disabling liked lists updating. Liked lists won't update because it needs full library sync.
ERROR <PlexGuid:plex://show/5d9c0847e98e47001eb0b925>: Skipping <PlexGuid:plex://show/5d9c0847e98e47001eb0b925>
because is not a valid provider
Processing episodes 100% ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 1/1 [ 0:00:00 < 0:00:00 , ? it/s ]
INFO Preload shows data
INFO Preloaded shows data (0 shows)
WARNING Running partial library sync. Liked lists won't update because it needs full library sync.
INFO Completed full sync in 1.5 seconds
To reproduce from the ground btw:
I added Gundam SEED to Sonarr (monitoring off, no immediate search)
I searched for S01E01, it grabbed and imported
Plex picked it up
I fixed match (it was already correct) and refreshed metadata
I grabbed the IDs (web ID and discovery ID) from the XML info
I ran plextraktsync inspect ... with both to produce the logs above
I added Gundam SEED Destiny to Sonarr (monitoring off, no immediate search)
I searched for S01E01, it grabbed and imported
Plex picked it up
I fixed match (it was already correct) and refreshed metadata
I grabbed the IDs (web ID and discovery ID) from the XML info
I ran plextraktsync inspect ... with both to produce the logs above
Since Trakt seems to use TMDB which sees Gundam SEED Destiny as Season 2 of Gundam SEED but Sonarr/Plex see Gundam SEED Destiny as a separate show entirely there is a mismatch.
Trakt/TMDB see it as this:
https://www.themoviedb.org/tv/20111-seed/season/2/episode/1
https://trakt.tv/shows/mobile-suit-gundam-seed/seasons/2/episodes/1
Sonarr/Plex see it as this:
https://thetvdb.com/series/mobile-suit-gundam-seed-destiny/episodes/157141
Edit:
I forgot to mention - for my "from the ground" test:
I removed both shows via Sonarr, and also removed all files/folders.
Plex detected the file changes and both shows were removed from my library
I emptied trash in Plex
I ran plextraktsync without issue while both shows were not present
Then I proceeded with the above steps for each show to add them back and grab only the first episode of each to test
I'm done with both shows anyway, so I don't need them, but if another media item in the future has a similar issue I hope this information helps to narrow down how to fix it.
Inspecting PlexId:metadata.provider.plex.tv:6145a6ebead0605f55dcbe44:
tvdb:157141:Episode:6145a6ebead0605f55dcbe44:Mobile-Suit-Gundam-S-s01e01
--- Plex
Plex Web URL:
https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/6145a6ebead0605f55dcbe44
Title: Angry Eyes
Media.Duration: 00:25:00
Media.Type: 'episode'
Media.Guid: 'plex://episode/6145a6ebead0605f55dcbe44'
Media.Guids: [Guid:tvdb://157141]
As explained previously, there is something wrong in your Plex metadata.
IMDB and TMDB guids are missing.
If I request Plex metadata for Angry eyes episode with https://metadata.provider.plex.tv/library/metadata/5d9c1079ffd9ef001e9e9455
I get the following 3 guids items as expected :
"Guid": [
{"id": "imdb://tt0434694"},
{"id": "tmdb://580252"},
{"id": "tvdb://157141"}
]Plextraktsync is perfectly able to manage seasons not being ordered identically in tmdb & tvdb, thanks to those episodes ids.
That's why it's important that you get proper Plex metadata. Only then you can sync to trakt.
I can reproduce this guid problem with PMS 1.40.0.7998 :
- If episodes ordering is set to TVDB, Plex only populate tvdb id.
- If episodes ordering is set to TMDB, Plex populate 3 ids : tmdb, tvdb ans imdb.
Seems a Plex Server issue, see here : Episode ordering “TheTVDB (Aired)” not fetching latest metadata
Note: I can't reproduce the crash 'NoneType' object has no attribute 'plex' thing from first post.
I switched from TVDB to TMDB for the shows agent and it seems to sync without error now. This causes a new issue however where plex doesn't seem to be reading metadata for the episode. The show still matches seemingly the same as it did before, but the episode is just listed as Episode 1 and no other metadata is available. Switching back to TVDB resolves the missing metadata, but then plextraktsync can't do its thing.
Edit: should note that other metadata seems fine, but because TMDB thinks this show is actually season 2 of another show it lacks matching episode metadata.
I switched from TVDB to TMDB for the shows agent
Switching back to TVDB
No, you're doing wrong.
Agent must be Plex Series.
Then you change episode order to be TMDB or TVDB as you wish, but you shouldn't change the agent.
Sorry, I should have been clear.
This is the specific setting I was changing (episode ordering, from the advanced tab of editing the library)
My agent has always been set to Plex Series. Changing the episode ordering setting made the difference with whether or not plextraktsync worked, and also whether or not the other metadata for the episode was available at all. All of the behavior I described above happened with the agent set to Plex Series (and never changed) and only changing the episode ordering.
awesome. thanks. it does suck that there's no way to get a match to work for the sync (seems to be more of a plex issue though), but skipping is definitely preferable to crashing 😄