Watched time mismatch

Question

Watched time mismatch

pargnyce opened this issue 5 months ago · comments

pargnyce commented 5 months ago

Confirmation

I have read the README.md on the project homepage
I have checked if identical issue already exists
I have tried downgrading to find version that can be used as a workaround

The problem

The sync command works but the time is mismatched (8 hours difference vs. Plex Media Server Watched time)

Steps to reproduce the behavior

plextraktsync sync

Error trace / logs

No response

Expected behavior

It should sync but time will not match the plex media server

Inspect of problematic items

No response

Workarounds

No response

Install method

pipx

Config file contents

cache:
  path: C:\Users\user\AppData\Local\PlexTraktSync\PlexTraktSync\Cache/trakt_cache
excluded-libraries:
- Private
- Family Holidays
config:
  dotenv_override: true
plex:
  timeout: 30
logging:
  append: true
  console_time: false
  debug: false
  filename: plextraktsync.log
  filter_loggers: null
  filter: null
sync:
  plex_to_trakt:
    collection: false
    clear_collected: false
    ratings: false
    watched_status: true
    watchlist: false
  trakt_to_plex:
    liked_lists: false
    ratings: false
    watched_status: true
    watchlist: false
    watchlist_as_playlist: false
  rating_priority: plex
watch:
  add_collection: false
  remove_collection: false
  scrobble_threshold: 80
  username_filter: true
  media_progressbar: true
xbmc-providers:
  movies: imdb
  shows: tvdb

Version

0.27.5

Python Version

3.10.11

Plex Server Version

1.32.8.7639

Operating System and Version

Windows-10

#1741

Elan Ruusamäe · Answer 1 · Mon Jan 29 2024 07:34:27 GMT+0800 (China Standard Time)

No details. show inspect of the item you have trouble with and what is the data in trakt site? how do you expect anyone to help with so few details? (in fact, no details at all other than your word). and detail of your timezone and your setup. details matter!

Elan Ruusamäe · Answer 2 · Mon Jan 29 2024 07:38:37 GMT+0800 (China Standard Time)

you reported the same in discussions? link the things together! (post the link of each other to the other discussion or issue)

pargnyce · Answer 3 · Mon Jan 29 2024 12:08:32 GMT+0800 (China Standard Time)

Plex Server Logs

Jan 29, 2024 12:04:00.478 [22304] Debug — [Req#c2f] Library item 3437 'Killers of the Flower Moon' got unplayed by account 1!

Jan 29, 2024 12:04:03.671 [23992] Debug — [Req#cee] Library item 3437 'Killers of the Flower Moon' got played by account 1!

Trakt Logs

$ plextraktsync sync
INFO     PlexTraktSync [0.27.5]
INFO     Sync Movie sections: ['Movies @ Home']
INFO     Sync Show sections: ['TV Shows @ Home']
INFO     Marking as watched in Trakt: Killers of the Flower Moon (2023)
Processing Movies @ Home 100% ------------------- 8/8  [ 0:00:01 < 0:00:00 , 226 it/s ]
INFO     Movies @ Home processed in 1.5 seconds
Processing TV Shows @ Home 100% --------------- 13/13  [ 0:00:00 < 0:00:00 , 49 it/s ]
INFO     TV Shows @ Home processed in 0.3 seconds
INFO     Completed full sync in 2.4 seconds

Trakt Website

Elan Ruusamäe · Answer 4 · Wed Jan 31 2024 05:06:13 GMT+0800 (China Standard Time)

still not enough details to go on.

your timezone?

log entries from plextraktsync.log after you've enabled debug. especially the post request of updating play state.

you should probably mark it as unplayed on trakt, and sync with --id option to sync only specific item.

and why ignoring this question?

#1765 (comment)

pargnyce · Answer 5 · Wed Jan 31 2024 09:51:12 GMT+0800 (China Standard Time)

Timezone: GMT+8

plextraktsync.log

Elan Ruusamäe · Answer 6 · Wed Jan 31 2024 15:01:48 GMT+0800 (China Standard Time)

there's no trakt entries in that log! did you really enable debug? you didn't even look the log you posted?

what about inspect of the problematic item?

please do as asked:

enable debug logging
clear the log
run inspect of the problematic item
remove play of the problematic item on trakt
run sync of the problematic item only
run inspect of the problematic item
share the plextraktsync.log

pargnyce · Answer 7 · Wed Jan 31 2024 18:20:45 GMT+0800 (China Standard Time)

I'm sorry if I don't follow. My config sets logging: debug: true. Is that correct?

Here's the log
logs0131.log

And here's the inspect

C:\Users\user>plextraktsync inspect 3437
PlexTraktSync [0.27.5]

Inspecting 3437: <tmdb:466420:Movie:3437:Killers-of-the-Flowe>
Library: Movies @ Home
Plex Web URL:
https://app.plex.tv/desktop/#!/server/f956c2fdc6e30f79a49ba3d9db4dd44f1c4b2172/details?key=/library/metadata/3437
Discover URL:
https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/5d776d3dad5437001f7d0d5
0
Title: Killers of the Flower Moon
Media.Duration: 03:25:47
Media.Type: 'movie'
Media.Guid: 'plex://movie/5d776d3dad5437001f7d0d50'
Media.Guids: [<Guid:imdb://tt5537002>, <Guid:tmdb://466420>, <Guid:tvdb://135852>]
Audio: '5.1(side)', 'English (DTS-HD MA 5.1)'
Video: 'h264'
Subtitles:
  Subtitle 1: (English) Forced (codec: pgs, selected: True, transient: None)
  Subtitle 2: (English) None (codec: srt, selected: False, transient: None)
  Subtitle 3: (English) SDH (codec: srt, selected: False, transient: None)
  Subtitle 4: (Italiano) None (codec: pgs, selected: False, transient: None)
Parts:
  Part 1: D:\Files\Movies\Killers.of.the.Flower.Moon.2023.mkv
Markers:
Guids:
  Guid: <PlexGuid:tmdb://466420>, Id: 466420, Provider: 'tmdb'
  Guid: <PlexGuid:tvdb://135852>, Id: 135852, Provider: 'tvdb'
  Guid: <PlexGuid:imdb://tt5537002>, Id: tt5537002, Provider: 'imdb'
Metadata: {'collected_at': '2024-01-20:T11:03:30.000Z', 'media_type': 'digital', 'resolution': 'hd_1080p', 'audio':
'dts', 'audio_channels': '5.1'}
Trakt: https://trakt.tv/movies/313884
Plex Rating: None
Trakt Rating: None
Watched on Plex: True
Watched on Trakt: True
Collected on Trakt: False
Plex play history:
- 2024-01-31 10:07:51 <MovieHistory:3437:Killers-of-the-Flowe>: by user on Firefox with Firefox

C:\Users\user>plextraktsync sync
INFO     PlexTraktSync [0.27.5]
INFO     Sync Movie sections: ['Movies @ Home', 'Other Videos @ Home']
INFO     Sync Show sections: ['Anime @ Home', 'KDrama @ Home', 'TV Shows @ Home']
INFO     Marking as watched in Trakt: Killers of the Flower Moon (2023)
Processing Movies @ Home 100% --------------------------------------------------- 8/8  [ 0:00:01 < 0:00:00 , 226 it/s ]
INFO     Movies @ Home processed in 1.6 seconds
Processing Other Videos @ Home   0% ----------------------------------------------- 0/0  [ 0:00:00 < -:--:-- , ? it/s ]
INFO     Other Videos @ Home processed in 0.0 seconds
WARNING  <Show:3623:Attack-on-Titan>: Skipping <PlexGuid:local://3623> because provider local has no external Id
Processing Anime @ Home 100% ------------------------------------------------------ 2/2  [ 0:00:00 < 0:00:00 , ? it/s ]
INFO     Anime @ Home processed in 0.5 seconds
Processing KDrama @ Home 100% ----------------------------------------------------- 2/2  [ 0:00:00 < 0:00:00 , ? it/s ]
INFO     KDrama @ Home processed in 0.1 seconds
Processing TV Shows @ Home 100% ------------------------------------------------ 13/13  [ 0:00:00 < 0:00:00 , 44 it/s ]
INFO     TV Shows @ Home processed in 0.4 seconds
INFO     Completed full sync in 2.6 seconds

C:\Users\user>plextraktsync inspect 3437
PlexTraktSync [0.27.5]

Inspecting 3437: <tmdb:466420:Movie:3437:Killers-of-the-Flowe>
Library: Movies @ Home
Plex Web URL:
https://app.plex.tv/desktop/#!/server/f956c2fdc6e30f79a49ba3d9db4dd44f1c4b2172/details?key=/library/metadata/3437
Discover URL:
https://app.plex.tv/desktop/#!/provider/tv.plex.provider.discover/details?key=/library/metadata/5d776d3dad5437001f7d0d5
0
Title: Killers of the Flower Moon
Media.Duration: 03:25:47
Media.Type: 'movie'
Media.Guid: 'plex://movie/5d776d3dad5437001f7d0d50'
Media.Guids: [<Guid:imdb://tt5537002>, <Guid:tmdb://466420>, <Guid:tvdb://135852>]
Audio: '5.1(side)', 'English (DTS-HD MA 5.1)'
Video: 'h264'
Subtitles:
  Subtitle 1: (English) Forced (codec: pgs, selected: True, transient: None)
  Subtitle 2: (English) None (codec: srt, selected: False, transient: None)
  Subtitle 3: (English) SDH (codec: srt, selected: False, transient: None)
  Subtitle 4: (Italiano) None (codec: pgs, selected: False, transient: None)
Parts:
  Part 1: D:\Files\Movies\Killers.of.the.Flower.Moon.2023.mkv
Markers:
Guids:
  Guid: <PlexGuid:tmdb://466420>, Id: 466420, Provider: 'tmdb'
  Guid: <PlexGuid:tvdb://135852>, Id: 135852, Provider: 'tvdb'
  Guid: <PlexGuid:imdb://tt5537002>, Id: tt5537002, Provider: 'imdb'
Metadata: {'collected_at': '2024-01-20:T11:03:30.000Z', 'media_type': 'digital', 'resolution': 'hd_1080p', 'audio':
'dts', 'audio_channels': '5.1'}
Trakt: https://trakt.tv/movies/313884
Plex Rating: None
Trakt Rating: None
Watched on Plex: True
Watched on Trakt: True
Collected on Trakt: False
Plex play history:
- 2024-01-31 10:07:51 <MovieHistory:3437:Killers-of-the-Flowe>: by user on Firefox with Firefox

Elan Ruusamäe · Answer 8 · Thu Feb 01 2024 00:27:22 GMT+0800 (China Standard Time)

you should edit your post and remove mistakes. not interested output of commands that don't exist. if you have problem with that send a pr updating documentation. as for the usage every command has --help flag: plextraktsync sync --help

also, terminal output can be put into code fence markup to make them readable:

https://docs.github.com/en/get-started/writing-on-github/working-with-advanced-formatting/creating-and-highlighting-code-blocks#fenced-code-blocks

Elan Ruusamäe · Answer 9 · Thu Feb 01 2024 00:35:19 GMT+0800 (China Standard Time)

seems the log doesn't contain info what payload was posted for sync history

2024-01-31 18:11:07,769 DEBUG[requests_cache.session]:Skipping cache write for URL: https://api-v2launch.trakt.tv/sync/history
2024-01-31 18:11:07,769 DEBUG[trakt.core]:RESPONSE [post] (https://api-v2launch.trakt.tv/sync/history): <Response [201]>
2024-01-31 18:11:07,769 DEBUG[PlexTraktSync.TraktMarkWatchedWorker]:Submitted add_to_history: {'added': {'movies': 1}}

but since the timestamp issue probably global, is the collected date accurate? you can see plextraktsync side value in the inspect command:

Metadata: {'collected_at': ...

Elan Ruusamäe · Answer 10 · Thu Feb 01 2024 00:45:29 GMT+0800 (China Standard Time)

seems already your PMS log and plextraktsync play history tiestamps don't match

plextraktsync:

2024-01-31 10:07:51 MovieHistory:3437:Killers-of-the-Flowe: by user on Firefox with Firefox

PMS:

Jan 29, 2024 12:04:00.478 [22304] Debug — [Req#c2f] Library item 3437 'Killers of the Flower Moon' got unplayed by account 1!

Jan 29, 2024 12:04:03.671 [23992] Debug — [Req#cee] Library item 3437 'Killers of the Flower Moon' got played by account 1!

Elan Ruusamäe · Answer 11 · Thu Feb 01 2024 02:04:11 GMT+0800 (China Standard Time)

You can also use this pr so the data sent to trakt is logged:

#1780

Elan Ruusamäe · Answer 12 · Fri Mar 08 2024 05:32:38 GMT+0800 (China Standard Time)

closing. user has dissapeared