Internal server error
pterisaur opened this issue · comments
Confirmation
- I have read the README.md on the project homepage
- I have checked if identical issue already exists
- I have tried downgrading to find version that can be used as a workaround
The problem
When I run plextraktsync sync, I get an internal server error about halfway through my TV Shows library.
Error trace / logs
Processing TV Shows 55% ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━╺━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ 457/833 [ 0:01:31 < 0:00:47 , 8 it/s ]
[2023-11-16 00:42:37] ERROR (500) internal_server_error;
https://10-0-1-10.808cbc6741f14352b9c77bd45b676e74.plex.direct:32400/library/metadata/539544/children?excludeAllLeaves=1&index=None
<html><head><title>Internal Server Error</title></head><body><h1>500 Internal Server Error</h1></body></html>
╭──────────────────────────────────────────────── Traceback (most recent call last) ────────────────────────────────────────────────╮
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plextraktsync/cli.py:26 in wrap │
│ │
│ 23 │ │ │ cmd = getattr(module, name) │
│ 24 │ │ │ │
│ 25 │ │ │ try: │
│ ❱ 26 │ │ │ │ cmd(*args, **kwargs) │
│ 27 │ │ │ except ClickException as e: │
│ 28 │ │ │ │ from plextraktsync.factory import logger │
│ 29 │ │ │ │ logger.fatal(f"Error running {name} command: {str(e)}") │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plextraktsync/commands/sync.py:68 in sync │
│ │
│ 65 │ │ │ w.print_plan(print=logger.info) │
│ 66 │ │ if dry_run: │
│ 67 │ │ │ logger.info("Enabled dry-run mode: not making actual changes") │
│ ❱ 68 │ │ runner.sync(walker=w, dry_run=config.dry_run) │
│ 69 │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plextraktsync/sync.py:79 in sync │
│ │
│ 76 │ │ │ │
│ 77 │ │ │ shows = set() │
│ 78 │ │ │ episode_trakt_ids = set() │
│ ❱ 79 │ │ │ for episode in walker.find_episodes(): │
│ 80 │ │ │ │ self.sync_collection(episode, dry_run=dry_run) │
│ 81 │ │ │ │ self.sync_ratings(episode, dry_run=dry_run) │
│ 82 │ │ │ │ self.sync_watched(episode, dry_run=dry_run) │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plextraktsync/walker.py:303 in find_episodes │
│ │
│ 300 │ │ │ show = self.mf.resolve_any(ps) │
│ 301 │ │ │ if not show: │
│ 302 │ │ │ │ continue │
│ ❱ 303 │ │ │ yield from self.episode_from_show(show) │
│ 304 │ │
│ 305 │ def walk_shows(self, shows: set[Media], title="Processing Shows"): │
│ 306 │ │ if not shows: │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plextraktsync/walker.py:343 in episode_from_show │
│ │
│ 340 │ │
│ 341 │ def episode_from_show(self, show: Media) -> Generator[Media, Any, None]: │
│ 342 │ │ for pe in show.plex.episodes(): │
│ ❱ 343 │ │ │ me = self.mf.resolve_any(pe, show) │
│ 344 │ │ │ if not me: │
│ 345 │ │ │ │ continue │
│ 346 │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plextraktsync/media.py:252 in resolve_any │
│ │
│ 249 │ │ │ return None │
│ 250 │ │ │
│ 251 │ │ for guid in guids: │
│ ❱ 252 │ │ │ m = self.resolve_guid(guid, show) │
│ 253 │ │ │ if m: │
│ 254 │ │ │ │ return m │
│ 255 │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plextraktsync/media.py:260 in resolve_guid │
│ │
│ 257 │ │
│ 258 │ def resolve_guid(self, guid: PlexGuid, show: Media = None): │
│ 259 │ │ if guid.provider in ["local", "none", "agents.none"]: │
│ ❱ 260 │ │ │ logger.warning(f"{guid.pm.item}: Skipping {guid} because provider │
│ {guid.provider} has no external Id") │
│ 261 │ │ │ │
│ 262 │ │ │ return None │
│ 263 │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/video.py:975 in __repr__ │
│ │
│ 972 │ │ │ ':'.join([p for p in [ │
│ 973 │ │ │ │ self.__class__.__name__, │
│ 974 │ │ │ │ self.key.replace('/library/metadata/', '').replace('/children', ''), │
│ ❱ 975 │ │ │ │ f"{self.grandparentTitle.replace(' ', '-')[:20]}-{self.seasonEpisode}", │
│ 976 │ │ │ ] if p]) │
│ 977 │ │ ) │
│ 978 │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/base.py:516 in __getattribute__ │
│ │
│ 513 │ │
│ 514 │ def __getattribute__(self, attr): │
│ 515 │ │ # Dragons inside.. :-/ │
│ ❱ 516 │ │ value = super(PlexPartialObject, self).__getattribute__(attr) │
│ 517 │ │ # Check a few cases where we don't want to reload │
│ 518 │ │ if attr in _DONT_RELOAD_FOR_KEYS: return value │
│ 519 │ │ if attr in USER_DONT_RELOAD_FOR_KEYS: return value │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/video.py:1011 in seasonEpisode │
│ │
│ 1008 │ @property │
│ 1009 │ def seasonEpisode(self): │
│ 1010 │ │ """ Returns the s00e00 string containing the season and episode numbers. """ │
│ ❱ 1011 │ │ return f's{str(self.seasonNumber).zfill(2)}e{str(self.episodeNumber).zfill(2)}' │
│ 1012 │ │
│ 1013 │ @property │
│ 1014 │ def hasCommercialMarker(self): │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/base.py:516 in __getattribute__ │
│ │
│ 513 │ │
│ 514 │ def __getattribute__(self, attr): │
│ 515 │ │ # Dragons inside.. :-/ │
│ ❱ 516 │ │ value = super(PlexPartialObject, self).__getattribute__(attr) │
│ 517 │ │ # Check a few cases where we don't want to reload │
│ 518 │ │ if attr in _DONT_RELOAD_FOR_KEYS: return value │
│ 519 │ │ if attr in USER_DONT_RELOAD_FOR_KEYS: return value │
│ │
│ /usr/local/Cellar/python@3.10/3.10.2/Frameworks/Python.framework/Versions/3.10/lib/python3.10/functools.py:981 in __get__ │
│ │
│ 978 │ │ │ │ # check if another thread filled cache while we awaited lock │
│ 979 │ │ │ │ val = cache.get(self.attrname, _NOT_FOUND) │
│ 980 │ │ │ │ if val is _NOT_FOUND: │
│ ❱ 981 │ │ │ │ │ val = self.func(instance) │
│ 982 │ │ │ │ │ try: │
│ 983 │ │ │ │ │ │ cache[self.attrname] = val │
│ 984 │ │ │ │ │ except TypeError: │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/video.py:1006 in seasonNumber │
│ │
│ 1003 │ @cached_property │
│ 1004 │ def seasonNumber(self): │
│ 1005 │ │ """ Returns the episode's season number. """ │
│ ❱ 1006 │ │ return self.parentIndex if isinstance(self.parentIndex, int) else │
│ self._season.seasonNumber │
│ 1007 │ │
│ 1008 │ @property │
│ 1009 │ def seasonEpisode(self): │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/base.py:516 in __getattribute__ │
│ │
│ 513 │ │
│ 514 │ def __getattribute__(self, attr): │
│ 515 │ │ # Dragons inside.. :-/ │
│ ❱ 516 │ │ value = super(PlexPartialObject, self).__getattribute__(attr) │
│ 517 │ │ # Check a few cases where we don't want to reload │
│ 518 │ │ if attr in _DONT_RELOAD_FOR_KEYS: return value │
│ 519 │ │ if attr in USER_DONT_RELOAD_FOR_KEYS: return value │
│ │
│ /usr/local/Cellar/python@3.10/3.10.2/Frameworks/Python.framework/Versions/3.10/lib/python3.10/functools.py:981 in __get__ │
│ │
│ 978 │ │ │ │ # check if another thread filled cache while we awaited lock │
│ 979 │ │ │ │ val = cache.get(self.attrname, _NOT_FOUND) │
│ 980 │ │ │ │ if val is _NOT_FOUND: │
│ ❱ 981 │ │ │ │ │ val = self.func(instance) │
│ 982 │ │ │ │ │ try: │
│ 983 │ │ │ │ │ │ cache[self.attrname] = val │
│ 984 │ │ │ │ │ except TypeError: │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/video.py:966 in _season │
│ │
│ 963 │ │ """ Returns the :class:`~plexapi.video.Season` object by querying for the show's │
│ children. """ │
│ 964 │ │ if not self.grandparentKey: │
│ 965 │ │ │ return None │
│ ❱ 966 │ │ return self.fetchItem( │
│ 967 │ │ │ │
│ f'{self.grandparentKey}/children?excludeAllLeaves=1&index={self.parentIndex}' │
│ 968 │ │ ) │
│ 969 │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/base.py:307 in fetchItem │
│ │
│ 304 │ │ │ ekey = f'/library/metadata/{ekey}' │
│ 305 │ │ │
│ 306 │ │ try: │
│ ❱ 307 │ │ │ return self.fetchItems(ekey, cls, **kwargs)[0] │
│ 308 │ │ except IndexError: │
│ 309 │ │ │ clsname = cls.__name__ if cls else 'None' │
│ 310 │ │ │ raise NotFound(f'Unable to find elem: cls={clsname}, attrs={kwargs}') from │
│ None │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/base.py:255 in fetchItems │
│ │
│ 252 │ │ │ headers['X-Plex-Container-Start'] = str(container_start) │
│ 253 │ │ │ headers['X-Plex-Container-Size'] = str(container_size) │
│ 254 │ │ │ │
│ ❱ 255 │ │ │ data = self._server.query(ekey, headers=headers) │
│ 256 │ │ │ subresults = self.findItems(data, cls, ekey, **kwargs) │
│ 257 │ │ │ total_size = utils.cast(int, data.attrib.get('totalSize') or │
│ data.attrib.get('size')) or len(subresults) │
│ 258 │
│ │
│ /Users/alpacalypse/.local/pipx/venvs/plextraktsync/lib/python3.10/site-packages/plexapi/server.py:770 in query │
│ │
│ 767 │ │ │ elif response.status_code == 404: │
│ 768 │ │ │ │ raise NotFound(message) │
│ 769 │ │ │ else: │
│ ❱ 770 │ │ │ │ raise BadRequest(message) │
│ 771 │ │ data = response.text.encode('utf8') │
│ 772 │ │ return ElementTree.fromstring(data) if data.strip() else None │
│ 773 │
╰───────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────────╯
BadRequest: (500) internal_server_error;
https://10-0-1-10.808cbc6741f14352b9c77bd45b676e74.plex.direct:32400/library/metadata/539544/children?excludeAllLeaves=1&index=None
<html><head><title>Internal Server Error</title></head><body><h1>500 Internal Server Error</h1></body></html>
Error: Error running sync command: (500) internal_server_error; https://10-0-1-10.808cbc6741f14352b9c77bd45b676e74.plex.direct:32400/library/metadata/539544/children?excludeAllLeaves=1&index=None <html><head><title>Internal Server Error</title></head><body><h1>500 Internal Server Error</h1></body></html>
Expected behavior
sync
Steps to reproduce the behavior
plextractsync sync
Inspect of problematic items
No response
Workarounds
Exclude library until a solution is found
Install method
pipx
Config file contents
cache:
path: /Users/alpacalypse/Library/Caches/PlexTraktSync/trakt_cache
excluded-libraries:
- Clips
- Fitness
- Music
- Music Videos
- Wrestling
config:
dotenv_override: true
plex:
timeout: 30
logging:
append: false
console_time: true
debug: true
filename: plextraktsync.log
filter_loggers: null
filter:
- level: WARNING
- level: WARNING
message: not found on Trakt
- message: because provider local has no external Id
- message: because provider none has no external Id
- message: Retry using search for specific Plex Episode
- name: requests_cache.backends
- name: requests_cache.backends.base
- name: requests_cache.backends.sqlite
- name: requests_cache.policy.actions
- name: requests_cache.session
sync:
plex_to_trakt:
collection: true
clear_collected: false
ratings: true
watched_status: true
watchlist: true
trakt_to_plex:
liked_lists: false
ratings: true
watched_status: true
watchlist: false
watchlist_as_playlist: false
rating_priority: plex
watch:
add_collection: false
remove_collection: false
scrobble_threshold: 80
username_filter: true
media_progressbar: true
xbmc-providers:
movies: imdb
shows: tvdbVersion
0.27.10
Python Version
3.10.2
Operating System and Version
macOS-14.1.1
My apologies. I did see the similar issue, but didn't think it was identical. Thanks for looking into this!