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Substra / substra

Low-level Python library used to interact with a Substra network

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Service Unavailable for url during Substra login

ownership-xyz opened this issue · comments

commented

Hi, everyone. I tried the docker installation in my ubuntu. Everything seems fine.
However, when I logged in the backend. Errors occurred:

substra config --profile owkin http://substra-backend.owkin.xyz:8000                                         
substra login --profile owkin --username substra --password 'p@$swr0d44'                                                                    
Error: Request failed: ConnectionError: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))

Then I setup my VPN proxy and retried:
substra login --profile owkin --username substra --password 'p@$swr0d44' Request failed: HTTPError: 503 Server Error: Service Unavailable for url: http://substra-backend.owkin.xyz:8000/api-token-auth/

How can I solve this problem

commented

I also install Substra in my MacBook.
However, I met different problems:

substra login --profile owkin --username substra --password 'p@$swr0d44'

Error: Request failed: ConnectionError: HTTPConnectionPool(host='substra-backend.owkin.xyz', port=8000): Max retries exceeded with url: /api-token-auth/ (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x109f80c88>: Failed to establish a new connection: [Errno 61] Connection refused',))

curl http://substra-backend.owkin.xyz:8000
curl: (7) Failed to connect to substra-backend.owkin.xyz port 8000: Connection refused
commented

Hi and thank you for this feedback! The local installation with Docker is not the first recommendation, would you kindly try with the Kubernetes / Skaffold setup: https://doc.substra.ai/setup/local_install_skaffold.html

commented

@natct10 hi, I tried the k8s setup in the cloud machine. However, I also met the same problem.

substra login --profile node-1 --username node-1 --password 'p@$swr0d44' Max retries exceeded with url: /api-token-auth/ (Caused by NewConnectionError('<urllib3.connection.HTTPConnection

How can I solve this problem. Many Thanks.

commented

Hello @IcyLiGit, this error occurs when you make more than X login calls in a given minute. You just need to wait a bit for it to disappear. The value of X depends on which value you set for the DEFAULT_THROTTLE_RATES environment variable. Default value when launching with skaffold is 120.

commented

Closing this ticket as no new activity. @IcyLiGit feel free to reach out if you still have an isssue