Integrations page crashes GUI

Question

Integrations page crashes GUI

ulope opened this issue a month ago · comments

Description:

On our local installation (currently on 6.6.1) opening the Integrations admin page causes an

Application Error
The application GUI just crashed.

message to be shown.

We have quite a few integrations configured and we need to access this page.
It definitely still worked in version 5.x.

The error message in the console is:

scripts_34f495f952d76feb184ad4d0eabcc3c028174a86.js:19 Uncaught ReferenceError: Template is not defined

Full log see below

Steps to reproduce:

Click on Administration -> Workspace -> Integrations

Expected behavior:

The Integrations to be shown

Actual behavior:

GUI crash

Server Setup Information:

Version of Rocket.Chat Server: 6.6.1
Operating System: Linux
Deployment Method: docker
Number of Running Instances: 1
DB Replicaset Oplog: yes
NodeJS Version: ?
MongoDB Version: 5.0

Client Setup Information

Desktop App or Browser Version: Chrome 123.0 / Safari 17.2 / Desktop App 3.9.14
Operating System: macOS 14.2.1

Additional context

Relevant logs:

Browser log of the crash:
1715941125493.log

Server Logs loading the integrations page:

{"level":35,"time":"2024-05-17T10:27:10.158Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/emoji-custom.list","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":5}
{"level":35,"time":"2024-05-17T10:27:10.194Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/roles.list","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":3}
{"level":35,"time":"2024-05-17T10:27:10.195Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/service.configurations","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":7}
{"level":35,"time":"2024-05-17T10:27:10.202Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/commands.list","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":1}
{"level":35,"time":"2024-05-17T10:27:10.377Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/apps/languages","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":1}
{"level":35,"time":"2024-05-17T10:27:10.378Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/apps/actionButtons","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":0}
{"level":35,"time":"2024-05-17T10:27:10.384Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/licenses.info","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":1}
{"level":35,"time":"2024-05-17T10:27:10.393Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/commands.list","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":1}
{"level":35,"time":"2024-05-17T10:27:10.404Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/banners?platform=web","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":4}
{"level":35,"time":"2024-05-17T10:27:10.642Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"license:isEnterprise","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.642Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/license%3AisEnterprise","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"97","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":1}
{"level":35,"time":"2024-05-17T10:27:10.700Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"license:getModules","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.701Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/license%3AgetModules","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"95","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":2}
{"level":35,"time":"2024-05-17T10:27:10.704Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"getUserRoles","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.719Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/permissions%3Aget","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"92","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":85}
{"level":35,"time":"2024-05-17T10:27:10.728Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"listCustomSounds","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.730Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/getUserRoles","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"89","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":26}
{"level":35,"time":"2024-05-17T10:27:10.733Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/listCustomSounds","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"93","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":6}
{"level":35,"time":"2024-05-17T10:27:10.745Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/me","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":6}
{"level":35,"time":"2024-05-17T10:27:10.903Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"subscriptions/get","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.916Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/subscriptions%3Aget","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"119","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":13}
{"level":35,"time":"2024-05-17T10:27:10.931Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"autoTranslate.getProviderUiMetadata","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.933Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/autoTranslate.getProviderUiMetadata","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"112","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":3}
{"level":35,"time":"2024-05-17T10:27:10.937Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"autoTranslate.getSupportedLanguages","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.939Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/autoTranslate.getSupportedLanguages","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"118","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":2}
{"level":35,"time":"2024-05-17T10:27:10.949Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/users.info?userId=8ZaJ6AGhTucCni7q2","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":4}
{"level":35,"time":"2024-05-17T10:27:10.993Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"listCustomUserStatus","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:10.996Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/listCustomUserStatus","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"98","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":4}
{"level":40,"time":"2024-05-17T10:27:11.019Z","pid":1,"hostname":"c9d3fd42c5a5","name":"DeprecationWarning","section":"API","msg":"The parameter \"query\" in the endpoint \"/api/v1/integrations.list\" is deprecated and will be removed on version 7.0.0"}
{"level":35,"time":"2024-05-17T10:27:11.024Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/v1/integrations.list?count=25&offset=0&query=%7B%22name%22%3A%7B%22%24regex%22%3A%22%22%2C%22%24options%22%3A%22i%22%7D%7D&sort=%7B%20%22name%22%3A%201%20%7D","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":6}
{"level":35,"time":"2024-05-17T10:27:11.061Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"rooms/get","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:11.070Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/rooms%3Aget","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"112","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":9}
{"level":35,"time":"2024-05-17T10:27:11.170Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"public-settings/get","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:11.173Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/public-settings%3Aget","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"122","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":4}
{"level":35,"time":"2024-05-17T10:27:11.237Z","pid":1,"hostname":"c9d3fd42c5a5","name":"Meteor","method":"private-settings/get","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","instanceId":"7b783802-7234-4899-bee4-8c7ba9355c30"}
{"level":35,"time":"2024-05-17T10:27:11.241Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"POST","url":"/api/v1/method.call/private-settings%3Aget","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","length":"123","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":5}
{"level":35,"time":"2024-05-17T10:27:11.318Z","pid":1,"hostname":"c9d3fd42c5a5","name":"API","method":"GET","url":"/api/apps/app-request/stats","userId":"8ZaJ6AGhTucCni7q2","userAgent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/123.0.0.0 Safari/537.36","host":"chat.xxxxxxxxx.com","referer":"https://chat.xxxxxxxxx.com/admin/integrations","remoteIP":"88.20.144.61","status":200,"responseTime":323}

John Crisp · Answer 1 · Sat May 18 2024 19:15:59 GMT+0800 (China Standard Time)

What licence are you using?

CE, Starter, Pro?

As per the bug templates you need to test on the latest versions.

That means a minimum of 6.6.7 and preferably 6.7.1or 6.8.x

Rocketchat moves fast and issues are fixed all the time.

Note there were quite substantial changes on licencing etc at 6.5 so yes 5.x might be fine where 6.5.x is not.

Please check as I can't remember whether that affected integrations.

Ulrich Petri · Answer 2 · Sun May 26 2024 20:02:01 GMT+0800 (China Standard Time)

Updated to 6.8.0, the issue still persists.

Same error message in the browser console Uncaught ReferenceError: Template is not defined

Ulrich Petri · Answer 3 · Wed May 29 2024 23:30:59 GMT+0800 (China Standard Time)

Forgot the license, we use CE.

Ulrich Petri · Answer 4 · Mon Jun 03 2024 19:30:24 GMT+0800 (China Standard Time)

@reetp ping

John Crisp · Answer 5 · Mon Jun 03 2024 20:00:52 GMT+0800 (China Standard Time)

Please don't ping anyone. I don't work here! I just do community help.

You are on CE - you need Pro or EE for paid support. Otherwise it is on a best effort basis.

You said you used 5.x

What upgrade path did you use? Straight to 6.6 or did you go through version steps?

There were a lot of changes with 6.5 and additional limitations.

How many integrations did you have? Did you test the upgrade first?

Ulrich Petri · Answer 6 · Tue Jun 04 2024 19:34:31 GMT+0800 (China Standard Time)

Please don't ping anyone.

If you ask questions you have to expect people to reply and expect a response in turn.

I don't work here! I just do community help.

¯\_(ツ)_/¯

You said you used 5.x

What upgrade path did you use? Straight to 6.6 or did you go through version steps?

This is a really old installation that was upgraded many, many, many times. We started out in the pre 1.0 days (0.48 IIRC).

I can't exactly reconstruct the upgrade path but I believe the transition from 5 to 6 was 5.2.x -> 6.0.x or 6.1.x initially.

There were a lot of changes with 6.5 and additional limitations.

How many integrations did you have?

Around 8-12 I'd guess.

Did you test the upgrade first?

Sure, but it's infeasible to test every single feature each update, that's what RC should be doing in an automated fashion...

John Crisp · Answer 7 · Tue Jun 04 2024 20:04:45 GMT+0800 (China Standard Time)

Please don't ping anyone.

If you ask questions you have to expect people to reply and expect a response in turn.

That's not how it works I'm afraid. It is the nature of open source.

You are using CE. Support is on a best effort basis. If you want immediate support there are paid options available - there is a whole back-end system setup that handles that.

Otherwise you need to hope that someone in the community may assist you.

As I said above, there were a lot of changes at 6.5.x as to what is supported and what is not. You can read that in the change logs.

Various limits were applied which you may or may not agree with, but that is a discussion to be had elsewhere.

I need to find out if that applies to integrations.

Sure, but it's infeasible to test every single feature each update, that's what RC should be doing in an automated fashion...

It's unfeasible for Rocket.Chat to test your integrations as every one is bespoke to you. They do not have access to your code.

The variations of clients code is almost infinite, and the onus is on your to ensure that your integrations work when you upgrade.

You might want to try a test on the last know working version and test upgrades on each integration to eliminate which one is causing issues. We then might be able to see if it is actually an issue with Rocket.Chat

If you can narrow down the issue and we can see there is a problem with Rocket, I may be able to get someone to take a look. But please don't "expect" anything and note that pings are likely to get you ignored rather than listened too.

Gabriel Casals · Answer 8 · Wed Jun 05 2024 22:39:13 GMT+0800 (China Standard Time)

@ulope internal team was not able to reproduce the behavior mentioned in 6.9 (latest version). Highly recommend moving to it.