Add support for User typing indicator
renatobecker opened this issue · comments
In order to provide a better UX, we need to support user typing indicator through the Apps-Engine.
We have been implementing integrations with chatbot platforms as well as other external applications and the ability to display that a user is typing is missing.
For instance, theSalesforce Live Agent API provides an endpoint to listen to users who are typing on Salesforce platform, so it would be nice to listen to that API and to upstream the event/data in the room where the external user is chatting.
That's, also, a very nice feature for omnichannel rooms that are served by chatbot agents, for instance, Dialogflow chatbots.
Just clarifying, is this the use case you've mentioned?
Just clarifying, is this the use case you've mentioned?
Yeah @d-gubert you definitely got it 👍