European Market - Pin Email Request Not Working

Question

European Market - Pin Email Request Not Working

tibuski opened this issue 8 months ago · comments

tibuski commented 8 months ago

FYI, same issue in BE

Tried with latest beta, email and mobile phone.

I can test/take logs if you need.

Regards,

Laurent

Rene Nulsch · Answer 1 · Mon Jan 29 2024 00:09:39 GMT+0800 (China Standard Time)

Hi,
thanks for reporting. I'm still unsure what is raising the issue. Some users reported that they received the Pin mails again after a few days without any change some others still have the problem. Other users (like me) have no problem at all. I have requests > 50 pins in the last 72h...

Could describe your environment?

Add your system information. Can be found in: Settings ⇒ System ⇒ Repairs ⇒ Three Dots in Upper Right ⇒ System information.
What is the version of your mbapi2020 component. Can be found in: the manifest.json of the custom_component

tibuski · Answer 2 · Mon Jan 29 2024 00:29:58 GMT+0800 (China Standard Time)

First of all, thank you very much for your work and your really quick reaction !
Second, here is the requested info :

manifest.json

{
  "domain": "mbapi2020",
  "name": "MercedesME 2020",
  "codeowners": [
    "@ReneNulschDE"
  ],
  "config_flow": true,
  "dependencies": [],
  "documentation": "https://github.com/ReneNulschDE/mbapi2020",
  "integration_type": "hub",
  "iot_class": "cloud_push",
  "issue_tracker": "https://github.com/ReneNulschDE/mbapi2020/issues",
  "loggers": [
    "custom_components.mbapi2020"
  ],
  "requirements": [
    "protobuf>=3.19.1"
  ],
  "version": "0.9.10"

System Information

version	core-2024.1.5
installation_type	Home Assistant Container
dev	false
hassio	false
docker	true
user	root
virtualenv	false
python_version	3.11.6
os_name	Linux
os_version	4.14.167-0-vanilla
arch	x86_64
timezone	Europe/Brussels
config_dir	/config

Home Assistant Cloud

logged_in	true
subscription_expiration	August 30, 2024 at 2:00 AM
relayer_connected	true
relayer_region	eu-central-1
remote_enabled	true
remote_connected	true
alexa_enabled	false
google_enabled	true
remote_server	eu-central-1-4.ui.nabu.casa
certificate_status	ready
instance_id	33ebe278f29e4199980f603e71693ffa
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Dashboards

dashboards	1
resources	3
views	6
mode	storage

Recorder

oldest_recorder_run	January 18, 2024 at 12:36 PM
current_recorder_run	January 28, 2024 at 11:48 AM
estimated_db_size	380.68 MiB
database_engine	sqlite
database_version	3.41.2

Rene Nulsch · Answer 3 · Mon Jan 29 2024 00:59:50 GMT+0800 (China Standard Time)

Thanks. Do you use a HA standard container image or is this customized?

tibuski · Answer 4 · Mon Jan 29 2024 01:02:02 GMT+0800 (China Standard Time)

Standard with image from : ghcr.io/home-assistant/home-assistant:stable

aleksej0307 · Answer 5 · Mon Jan 29 2024 01:08:24 GMT+0800 (China Standard Time)

I also have the same problem. Hope a solution is found.

Rene Nulsch · Answer 6 · Mon Jan 29 2024 03:23:31 GMT+0800 (China Standard Time)

ghcr.io/home-assistant/home-assistant:stable

I checked the image with my account and it works as expected...

Are you able to execute an command on the host maschine and in the docker environment? If yes, send me an email mbdev.i182@nulsch.de and I will share the command. (Please share the os-version of the host too in the mail.)

or...

connect to your docker instance with "docker exec -it homeassistant bash"
Copy the curl command from https://pastes.io/0uugksd1bd
Replace XXXXXX with your mb-account-email
run
check the result
leave the docker instance with "exit"

Result should be:

HTTP/1.1 200 OK
Content-Security-Policy: default-src https:
Content-Type: application/json
Referrer-Policy: strict-origin-when-cross-origin
Strict-Transport-Security: max-age=63072000
X-Authmode: CIAMNG
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-Permitted-Cross-Domain-Policies: none
Date: Sun, 28 Jan 2024 19:12:51 GMT
Content-Length: 43
Connection: close

{"isEmail":true,"username":"XXXXXXX"}

and you should get a email

tibuski · Answer 7 · Mon Jan 29 2024 04:11:31 GMT+0800 (China Standard Time)

Hello,

It worked, received the PIN !

nuc:/config# curl -i -s -k -X $'POST' \
    -H $'Host: bff.emea-prod.mobilesdk.mercedes-benz.com' \
    -H $'User-Agent: MyCar/1.40.0 (com.daimler.ris.mercedesme.ece.ios; build:2097; iOS 17.3.0) Alamofire/5.4.0' \
    -H $'Ris-Os-Name: ios' \
    -H $'Ris-Os-Version: 17.3' \
    -H $'Ris-Sdk-Version: 2.111.1' \
    -H $'X-Locale: en-GB' \
    -H $'X-Trackingid: 4eaa3090-94a6-4688-ba4a-8bd6c270fe59' \
    -H $'X-Sessionid: 6d1521d2-9f17-415d-a442-95e859aeba5d' \
    -H $'Content-Type: application/json' \
    -H $'X-Applicationname: mycar-store-ece' \
    -H $'Ris-Application-Version: 1.40.0 (2097)' \
    -H $'Accept: */*' \
    -H $'Accept-Encoding: gzip, deflate, br' \
    -H $'Connection: close' \
    --data-binary $'{\"emailOrPhoneNumber\" : \"surname@xxxxxxxxxxx.be\", \"countryCode\" : \"EN\", \"nonce\" : \"aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee\"}' \
    $'https://bff.emea-prod.mobilesdk.mercedes-benz.com/v1/login'

HTTP/1.1 200 OK
Content-Security-Policy: default-src https:
Content-Type: application/json
Referrer-Policy: strict-origin-when-cross-origin
Strict-Transport-Security: max-age=63072000
X-Authmode: CIAMNG
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-Permitted-Cross-Domain-Policies: none
Date: Sun, 28 Jan 2024 20:08:17 GMT
Content-Length: 49
Connection: close

{"isEmail":true,"username":"surnmae@xxxxxxxxxxx.be"}

tibuski · Answer 8 · Mon Jan 29 2024 04:13:43 GMT+0800 (China Standard Time)

And now the integration works too ... I didn't change anything.

Probably a Mercedes backend issue ...

tibuski · Answer 9 · Mon Jan 29 2024 16:12:21 GMT+0800 (China Standard Time)

Still working, once again, thank you for your work on this integration and the support you provided !

hcraveiro · Answer 10 · Mon Jan 29 2024 17:52:30 GMT+0800 (China Standard Time)

It's happening to me the same problem. Also, when I tried to run the curl command I got:
HTTP/1.1 400 Bad Request
Content-Security-Policy: default-src https:
Content-Type: application/json
Referrer-Policy: strict-origin-when-cross-origin
Strict-Transport-Security: max-age=63072000
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-Permitted-Cross-Domain-Policies: none
Date: Mon, 29 Jan 2024 09:50:08 GMT
Content-Length: 0
Connection: close

Rene Nulsch · Answer 11 · Mon Jan 29 2024 19:14:02 GMT+0800 (China Standard Time)

@hcraveiro : Please share youre platform details with same information like tibuski did. How many cars do you have in your account?

hcraveiro · Answer 12 · Mon Jan 29 2024 19:40:25 GMT+0800 (China Standard Time)

Hi, yes, I have only one car. Here it goes:

Version core-2024.1.0
Installation Type Home Assistant OS
Development false
Supervisor true
Docker true
User root
Virtual Environment false
Python Version 3.11.6
Operating System Family Linux
Operating System Version 6.1.63-haos-raspi
CPU Architecture aarch64
Timezone Europe/Lisbon
Configuration Directory /config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	5000
Installed Version	1.34.0
Stage	running
Available Repositories	1379
Downloaded Repositories	4

Home Assistant

Logged In	false
Reach Certificate Server	ok
Reach Authentication Server	ok
Reach Home Assistant Cloud	ok

Home Assistant Supervisor

Host Operating System	Home Assistant OS 11.4
Update Channel	stable
Supervisor Version	supervisor-2023.12.1
Agent Version	1.6.0
Docker Version	24.0.7
Disk Total	14.0 GB
Disk Used	8.3 GB
Healthy	true
Supported	true
Board	rpi3-64
Supervisor API	ok
Version API	ok
Installed Add-ons	Samba share (12.2.0), Terminal & SSH (9.8.1), Whisper (1.0.2), Piper (1.4.0), Duck DNS (1.15.0)

Dashboards

Dashboards	2
Resources	0
Views	11
Mode	storage

MercedesME 2020

error	unknown

Rene Nulsch · Answer 13 · Mon Jan 29 2024 20:04:39 GMT+0800 (China Standard Time)

Can you please share the list of installed addins and the version information of the manifest file? See above...

And do you have any other device in your network where you can run a command under Linux or Windows or Mac?
Do you use the email address or mobilephone numer to request the pin?
Are there any special characters (other then numbers or letters) in your email?

karJohBab · Answer 14 · Mon Jan 29 2024 20:57:14 GMT+0800 (China Standard Time)

Hallo,

hab das selbe Problem, dass ich keinen Pin bekomme :(

Hab nur ein Fahrzeug
Version (Manifest Datei) ist die Beta 0.9.10
Login ist via Mail ohne Sonderzeichen

System Information

version	core-2024.1.5
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.11.6
os_name	Linux
os_version	6.1.21-v8
arch	aarch64
timezone	Europe/Berlin
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	5000
Installed Version	1.33.0
Stage	running
Available Repositories	1381
Downloaded Repositories	7

Home Assistant Cloud

logged_in	true
subscription_expiration	14. Januar 2025 um 01:00
relayer_connected	true
relayer_region	eu-central-1
remote_enabled	true
remote_connected	true
alexa_enabled	true
google_enabled	true
remote_server	eu-central-1-12.ui.nabu.casa
certificate_status	ready
instance_id	b9365bda93894af0a861e651f33cfbdc
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 10.3
update_channel	stable
supervisor_version	supervisor-2023.12.1
agent_version	1.5.1
docker_version	23.0.6
disk_total	28.5 GB
disk_used	12.0 GB
healthy	true
supported	true
board	rpi4-64
supervisor_api	ok
version_api	ok
installed_addons	File editor (5.6.0), Mosquitto broker (6.4.0), Terminal & SSH (9.7.1), ESPHome (2023.12.9), Home Assistant Google Drive Backup (0.112.1)

Dashboards

dashboards	5
resources	3
views	5
mode	storage

Recorder

oldest_recorder_run	22. Januar 2024 um 18:23
current_recorder_run	29. Januar 2024 um 12:42
estimated_db_size	73.10 MiB
database_engine	sqlite
database_version	3.41.2

hcraveiro · Answer 15 · Mon Jan 29 2024 20:59:54 GMT+0800 (China Standard Time)

Can you please share the list of installed addins and the version information of the manifest file? See above...

And do you have any other device in your network where you can run a command under Linux or Windows or Mac? Do you use the email address or mobilephone numer to request the pin? Are there any special characters (other then numbers or letters) in your email?

The addons are already on the list I provided. I don't have any special characters on the email (I use email). I have devices on my network where I can run commands (namely the homeassistant OS).

The manifest is this one:
{
"domain": "mbapi2020",
"name": "MercedesME 2020",
"codeowners": [
"@ReneNulschDE"
],
"config_flow": true,
"dependencies": [],
"documentation": "https://github.com/ReneNulschDE/mbapi2020",
"integration_type": "hub",
"iot_class": "cloud_push",
"issue_tracker": "https://github.com/ReneNulschDE/mbapi2020/issues",
"loggers": [
"custom_components.mbapi2020"
],
"requirements": [
"protobuf>=3.19.1"
],
"version": "0.9.9"
}

KleinChris89 · Answer 16 · Mon Jan 29 2024 22:06:21 GMT+0800 (China Standard Time)

I have the same problem

Rene Nulsch · Answer 17 · Mon Jan 29 2024 22:35:24 GMT+0800 (China Standard Time)

I have the same problem

Please read the different comments in this issue, and deliver, test the different things. An please create a new issue with all the infos. This is not a general bug in this component - for some its working for others not...

Rene Nulsch · Answer 18 · Mon Jan 29 2024 22:54:22 GMT+0800 (China Standard Time)

@karJohBab : I have moved you comment to a new issue... I'm loosing the control :-)

Rene Nulsch · Answer 19 · Mon Jan 29 2024 23:11:08 GMT+0800 (China Standard Time)

@hcraveiro : Thanks! May I ask you to open a new issue for this and copy all the information into that one? This will help me to keep control.

Rene Nulsch · Answer 20 · Mon Jan 29 2024 23:12:37 GMT+0800 (China Standard Time)

@aleksej0307 : May I ask you to open a new issue for this and copy the same level of information what the others have provided into that new issue? This will help me to keep control.

hcraveiro · Answer 21 · Mon Jan 29 2024 23:55:42 GMT+0800 (China Standard Time)

@hcraveiro : Thanks! May I ask you to open a new issue for this and copy all the information into that one? This will help me to keep control.

Yes, for sure! Thank you!