Authentication failed

Question

Authentication failed

mreza0100 opened this issue 2 years ago · comments

Mamzi Khosravivala commented 2 years ago

Describe the bug
Cannot connect to any server

To Reproduce
Steps to reproduce the behavior:

sudo pip3 install protonvpn_cli==2.2.0
sudo protonvpn init
Enter all data correctly, from OpenVPN / IKEv2 username. from https://account.protonvpn.com/account
sudo protonvpn connect
select server
select udp
see the error:

[!] Authentication failed. 
[!] Please make sure that your Username and Password is correct.

Expected behavior
Connect without error

Error Messages/Program Output/Log Messages (~/.pvpn-cli/pvpn-cli.log)

2022-06-02 22:06:05,783 — protonvpn-cli — DEBUG — dialog:45 — Starting dialog connect
2022-06-02 22:06:05,783 — protonvpn-cli — DEBUG — pull_server_data:79 — Last server pull within 15mins
2022-06-02 22:06:05,783 — protonvpn-cli — DEBUG — get_servers:100 — Reading servers from file
2022-06-02 22:06:05,793 — protonvpn-cli — DEBUG — show_dialog:35 — Showing Dialog: Choose a country:
2022-06-02 22:06:06,737 — protonvpn-cli — DEBUG — dialog:83 — Country Choice: Netherlands
2022-06-02 22:06:06,747 — protonvpn-cli — DEBUG — show_dialog:35 — Showing Dialog: Choose the server to connect:
2022-06-02 22:06:07,767 — protonvpn-cli — DEBUG — dialog:112 — Server Choice: NL-FREE#77
2022-06-02 22:06:07,773 — protonvpn-cli — DEBUG — show_dialog:35 — Showing Dialog: Choose a protocol:
2022-06-02 22:06:07,911 — protonvpn-cli — DEBUG — dialog:120 — Protocol Choice: UDP
2022-06-02 22:06:07,914 — protonvpn-cli — DEBUG — openvpn_connect:442 — Initiating OpenVPN connection
2022-06-02 22:06:07,914 — protonvpn-cli — DEBUG — openvpn_connect:443 — Connecting to NL-FREE#77 via UDP
2022-06-02 22:06:07,914 — protonvpn-cli — DEBUG — get_servers:100 — Reading servers from file
2022-06-02 22:06:07,921 — protonvpn-cli — DEBUG — openvpn_connect:460 — IPs: ['212.8.252.70', '212.8.252.70', '212.8.252.70', '212.8.252.70']
2022-06-02 22:06:07,921 — protonvpn-cli — DEBUG — openvpn_connect:461 — connect.ovpn written
2022-06-02 22:06:07,921 — protonvpn-cli — DEBUG — disconnect:302 — Initiating disconnect
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — is_connected:198 — Checking connection Status. OpenVPN processes: 0
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_dns:608 — Restoring DNS
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_dns:625 — No Backupfile found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_ipv6:684 — Restoring ip6tables
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_ipv6:699 — No Backupfile found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_killswitch:774 — Restoring iptables
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_killswitch:783 — No Backupfile found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — disconnect:342 — No connection found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — get_ip_info:142 — Getting IP Information
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — call_api:35 — Initiating API Call: https://api.protonmail.ch/vpn/location
2022-06-02 22:06:08,897 — protonvpn-cli — DEBUG — call_api:64 — Successful json response
2022-06-02 22:06:08,898 — protonvpn-cli — DEBUG — openvpn_connect:479 — OpenVPN process started
2022-06-02 22:06:16,818 — protonvpn-cli — DEBUG — openvpn_connect:522 — Authentication failure

Desktop:

OS: Manjaro Linux x86_64
Python Version: Python 3.10.4
ProtonVPN-CLI Version: ProtonVPN-CLI v2.2.0

Additional context
I'm from Iran and have been connecting with 2.2.0 for a long time.
I can ping api.protonmail.ch, the IP is: 185.70.42.25.
And today suddenly this happened, I have done nothing.
I changed my credentials so many times.
Tried different versions.
Changing api_domain from source code.
I'm sure my credentials are right.
I have tried different ISP and internet connections.

Mohammadali Azani · Answer 1 · Fri Jun 03 2022 02:02:00 GMT+0800 (China Standard Time)

I think it is related to recent update of protonvpn and I'm facing this issue too.
@Rafficer

Kyle · Answer 2 · Fri Jun 03 2022 02:04:53 GMT+0800 (China Standard Time)

Can you please update to last release 2.2.11 and retry?

Mohammadali Azani · Answer 3 · Fri Jun 03 2022 02:07:26 GMT+0800 (China Standard Time)

Can you please update to last release 2.2.11 and retry?

I tried 2.2.11 too and still facing same issue

Mohammadali Azani · Answer 4 · Fri Jun 03 2022 02:11:20 GMT+0800 (China Standard Time)

Describe the bug Cannot connect to any server

To Reproduce Steps to reproduce the behavior:

sudo pip3 install protonvpn_cli==2.2.0
sudo protonvpn init
Enter all data correctly, from OpenVPN / IKEv2 username. from https://account.protonvpn.com/account
sudo protonvpn connect
select server
select udp
see the error:

[!] Authentication failed. 
[!] Please make sure that your Username and Password is correct.

Expected behavior Connect without error

Error Messages/Program Output/Log Messages (~/.pvpn-cli/pvpn-cli.log)

2022-06-02 22:06:05,783 — protonvpn-cli — DEBUG — dialog:45 — Starting dialog connect
2022-06-02 22:06:05,783 — protonvpn-cli — DEBUG — pull_server_data:79 — Last server pull within 15mins
2022-06-02 22:06:05,783 — protonvpn-cli — DEBUG — get_servers:100 — Reading servers from file
2022-06-02 22:06:05,793 — protonvpn-cli — DEBUG — show_dialog:35 — Showing Dialog: Choose a country:
2022-06-02 22:06:06,737 — protonvpn-cli — DEBUG — dialog:83 — Country Choice: Netherlands
2022-06-02 22:06:06,747 — protonvpn-cli — DEBUG — show_dialog:35 — Showing Dialog: Choose the server to connect:
2022-06-02 22:06:07,767 — protonvpn-cli — DEBUG — dialog:112 — Server Choice: NL-FREE#77
2022-06-02 22:06:07,773 — protonvpn-cli — DEBUG — show_dialog:35 — Showing Dialog: Choose a protocol:
2022-06-02 22:06:07,911 — protonvpn-cli — DEBUG — dialog:120 — Protocol Choice: UDP
2022-06-02 22:06:07,914 — protonvpn-cli — DEBUG — openvpn_connect:442 — Initiating OpenVPN connection
2022-06-02 22:06:07,914 — protonvpn-cli — DEBUG — openvpn_connect:443 — Connecting to NL-FREE#77 via UDP
2022-06-02 22:06:07,914 — protonvpn-cli — DEBUG — get_servers:100 — Reading servers from file
2022-06-02 22:06:07,921 — protonvpn-cli — DEBUG — openvpn_connect:460 — IPs: ['212.8.252.70', '212.8.252.70', '212.8.252.70', '212.8.252.70']
2022-06-02 22:06:07,921 — protonvpn-cli — DEBUG — openvpn_connect:461 — connect.ovpn written
2022-06-02 22:06:07,921 — protonvpn-cli — DEBUG — disconnect:302 — Initiating disconnect
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — is_connected:198 — Checking connection Status. OpenVPN processes: 0
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_dns:608 — Restoring DNS
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_dns:625 — No Backupfile found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_ipv6:684 — Restoring ip6tables
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_ipv6:699 — No Backupfile found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_killswitch:774 — Restoring iptables
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — manage_killswitch:783 — No Backupfile found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — disconnect:342 — No connection found
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — get_ip_info:142 — Getting IP Information
2022-06-02 22:06:07,930 — protonvpn-cli — DEBUG — call_api:35 — Initiating API Call: https://api.protonmail.ch/vpn/location
2022-06-02 22:06:08,897 — protonvpn-cli — DEBUG — call_api:64 — Successful json response
2022-06-02 22:06:08,898 — protonvpn-cli — DEBUG — openvpn_connect:479 — OpenVPN process started
2022-06-02 22:06:16,818 — protonvpn-cli — DEBUG — openvpn_connect:522 — Authentication failure

Desktop:

OS: Manjaro Linux x86_64
Python Version: Python 3.10.4
ProtonVPN-CLI Version: ProtonVPN-CLI v2.2.0

Additional context I'm from Iran and have been connecting with 2.2.0 for a long time. I can ping api.protonmail.ch, the IP is: 185.70.42.25. And today suddenly this happened, I have done nothing. I changed my credentials so many times. Tried different versions. Changing api_domain from source code. I'm sure my credentials are right. I have tried different ISP and internet connections.

plz try TCP protocol to connect may this will help you!

Mamzi Khosravivala · Answer 5 · Fri Jun 03 2022 02:31:49 GMT+0800 (China Standard Time)

@aliazani
I also tried that.
It says connected, but it's not.
Because the connection is going, like having no internet at all!

Mamzi Khosravivala · Answer 6 · Fri Jun 03 2022 02:33:35 GMT+0800 (China Standard Time)

@kylekatarnls
I tried the latest version too, didn't work

Mohammadali Azani · Answer 7 · Fri Jun 03 2022 02:34:37 GMT+0800 (China Standard Time)

@mreza0100 I see, well I tried different server and different protocols
but It's ok with NL-FREE#75 - TCP protocol.
I hope this can help you!

Samuele Kaplun · Answer 8 · Fri Jun 03 2022 02:47:40 GMT+0800 (China Standard Time)

Can you try logging out and logging in again to fetch fresh server lists?

Mohammadali Azani · Answer 9 · Fri Jun 03 2022 02:52:18 GMT+0800 (China Standard Time)

@kaplun I did this and it didn't work with UDP and sometimes with TCP there is no internet connection after connected message showed.

Mamzi Khosravivala · Answer 10 · Fri Jun 03 2022 02:53:51 GMT+0800 (China Standard Time)

Can you try logging out and logging in again to fetch fresh server lists?

prevision I have:
Reboot the system.
Purge Configuration from protonvpn configure and reset credentials from protonvpn pannel.

I also have another friend, outside of this issue that has the same problem.

Kyle · Answer 11 · Fri Jun 03 2022 03:22:11 GMT+0800 (China Standard Time)

Hello, we identified some issues with specific servers on OpenVPN. It should be over now. Sorry for the inconvenience and thanks for the report, it helped to spot it 🙏

Mohammadali Azani · Answer 12 · Fri Jun 03 2022 03:41:19 GMT+0800 (China Standard Time)

@kylekatarnls Thanks for your help, everything looks good now for me.

Mamzi Khosravivala · Answer 13 · Fri Jun 03 2022 05:04:45 GMT+0800 (China Standard Time)

Works like a charm.
Thank you