ProtonVPN / win-app

Official ProtonVPN Windows app

Home Page:https://protonvpn.com/download-windows

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Can't install the app

6mohsen9 opened this issue · comments

We are happy to answer your questions about the code or discuss technical ideas.

Please complete the following checklist (by adding [x]):

  • I have searched open and closed issues for duplicates
  • This isn't a feature request
  • This is not a report about my app not working as expected

It simply doesn't install, not even an error it just disappears after I click Next
Win7 Ultimate 64Bit + very low specs
uhh idk here's a video
https://user-images.githubusercontent.com/78811768/144473750-903a1b49-e464-4db1-979b-c744c80e59fd.mp4

commented

Hello, I suspects you have an antivirus or some program killing the installer or user rank issue.

Note that the "This is not a report about my app not working as expected" tick is here because customer support is not handled via GitHub issues for this project.

And you would probably have much faster and precise answer using the actual customer support for this as they may already know what kind of issue might block the installer on Windows 7:
https://protonvpn.com/support/