I am not able to see the onlyoffice options in main menu

[Iván Otero]

Hi @LinneyS,

I restart the dockers and rerun the $ sudo bash set_configuration.sh

But I am not able to see again the docs on the menu.

I shared here some images in order to help.

1ª) Trying to create a new document writer

2ª) Some errors showed on backend

3ª) Apps Management

4ª) Market

Thanks in advance

[Alexander Zozulya]

Hello @ivanoterouvigo, please specify some more information, as we cannot reproduce the described issue on our side:

1. OS of the server;
2. Did you use docker-compose to deploy Document Server and Owncloud?
3. Version of Owncloud;
4. Which command did you use to restart containers?
5. Specify if you were able to create documents before you restarted docker containers.

[Iván Otero]

Hello @alexanderonlyoffice,

1. OS of the server;

Webservers: nginx-server 1.14.2
Distributor ID: Ubuntu
Release: 16.04

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2. Did you use docker-compose to deploy Document Server and Owncloud?

Yes I did, $ sudo docker-compose up -d

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3. Version of Owncloud;

OCM Provicer: Owncloud10.0.10

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4. Which command did you use to restart containers?

$ sudo service docker restart

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5. Specify if you were able to create documents before you restarted docker containers.

Yes I was able to create documents before.

[Alexander Zozulya]

@ivanoterouvigo, unfortunately, we cannot reproduce the issue on a default installation, please specify some additional information:

1. Did you perform default installation or changed some parameters (ports or something else)?
2. Screenshot of ONLYOFFICE integration app address settings from OwnCloud;
3. Specify what was the reason for rebooting the system?
4. Please send us .yml file to [e-mail] with a note 'For technical support';
5. Please send us all logs of Document Server within the same message;
6. Please send us log of OwnCloud within the same message.

[Alexander Zozulya]

@ivanoterouvigo, we received the .yml file, there are no errors in it. Please send us the rest requested information.

Please specify also if you changed address settings. We could partially reproduce the issue only when changed the settings underlined red on this screenshot.

[Iván Otero]

Hi @alexanderonlyoffice,

1. Did you perform default installation or changed some parameters (ports or something else)?

I made the default installation.
But when I made I had the IP: 193.146.37.11

Now I have other IP: 172.19.57.228 but behind a firewall.
So I access via. http://firewall.teleco.uvigo.es:57228

2. Screenshot of ONLYOFFICE integration app address settings from OwnCloud;

3. Specify what was the reason for rebooting the system?

Trying to solve this issue.
ONLYOFFICE/onlyoffice-owncloud#243

4. Please send us .yml file to [e-mail] with a note 'For technical support';

File sent.

5. Please send us all logs of Document Server within the same message;

Could you please tell me where I could see these logs?

6. Please send us log of OwnCloud within the same message.

Did you refer to this log on the backend of owncloud? Didn't you?
If yes, I've just sent you.

[Iván Otero]

@alexanderonlyoffice, sorry but I was not able to see the screenshot.

I got this error.

[Alexander Zozulya]

@ivanoterouvigo, we received the log of ownCloud.

Please also do the following:

1. Click on the 'Save' button on the page with ONLYOFFICE integration app address settings and check if there are any errors. If yes, please send us a screenshot of the error.
2. Send us logs of Document Server and ownCloud once again after you click on the 'Save' button. Logs of Document Server are in folder /app/onlyoffice/DocumentServer/logs/documentserver/ or in /var/log/onlyoffice/documentserver/logs inside the container with Document Server.

[Iván Otero]

@alexanderonlyoffice,

1. Click on the 'Save' button on the page with ONLYOFFICE integration app address settings

Saved and this is the error.

Error when trying to connect (Bad Request or timeout error)

2. Send us logs of Document Server and ownCloud once again.

Logs

 **Owncloud log sent.**

2.1. /app/onlyoffice/DocumentServer/logs/documentserver/ it doesn't exit.

2.2. /var/log/onlyoffice/documentserver/logs - it doesn't exist.

[Alexander Zozulya]

@ivanoterouvigo, it seems that address firewall.teleco.uvigo.es:57228 is inaccessible for the Document Server. Please try to enter http://nginx-server/ in 'Server address for internal requests from the Document Editing Service' and click on the 'Save'.

[Iván Otero]

@alexanderonlyoffice ,sorry, How could I do that?

[Alexander Zozulya]

@ivanoterouvigo, type in the address http://nginx-server/ in the field 'Server address for internal requests from the Document Editing Service' and click on the 'Save' button.