504 Gateway Time-out error's
zZeleZz opened this issue · comments
Hello! If you select the option to use ONLYOFFICE for document preview creation (which will take up disk space) in the settings, the following error will appear in the log: "GuzzleHttp\Exception\ServerException: Server error: POST http://onlyoffice-document-server/ConvertService.ashx
resulted in a 504 Gateway Time-out
response: <title>504 Gateway Time-out</title>"
I have tried on two different servers and the error persists.
Hi,
Do you get any errors if you disable the option and try saving the connector settings?
Everything works fine without this option.
Could you enable extended logging, reproduce the issue and send us the latest Document Server logs? This can be done the following way:
- Access the Document Server container with
docker exec -it onlyoffice-document-server bash
- Open the /etc/onlyoffice/documentserver/log4js/production.json file
- Change the "level" parameter's value from "WARN" to "DEBUG" and save the file
- Execute the
supervisorctl restart all
command to apply the changes