authentication problem

Question

authentication problem

lobmarib opened this issue 2 years ago · comments

Hi there,

My old installation just stopped working because of my login (?). I had to register myself once again and now there is a subscription.
Though, it seems my credentials don't work despite of whatever I do...

"[Alexa] ERROR: ( homebridge-alexa) Login to homebridge.ca failed, please validate your credentials in config.json and restart homebridge."

I've already activated the debug and I don't see nothing related on the log.

Any help will be very appreciated.

Thanks

Northern Man · Answer 1 · Tue Jun 21 2022 00:27:13 GMT+0800 (China Standard Time)

The login and password are case sensitive and if you created a new account you would need to update the config.json with the new credentials

Marco Ribeiro · Answer 2 · Tue Jun 21 2022 00:34:05 GMT+0800 (China Standard Time)

Thanks for the quick feedback.

Case is right as well the (new) credentials... 🙄

Northern Man · Answer 3 · Tue Jun 21 2022 01:11:43 GMT+0800 (China Standard Time)

The other possibility is that you had tripped the DDOS protection. To reset it stop the plugin or your RPI for 5 minutes

Marco Ribeiro · Answer 4 · Tue Jun 21 2022 16:29:53 GMT+0800 (China Standard Time)

@NorthernMan54 thanks for the hint, it worked. I've stopped the (docker) container the entire night and now it seems to be working - the login.
Though, the "5 - Last plugin response" is still red...

Marco Ribeiro · Answer 5 · Tue Jun 21 2022 16:31:44 GMT+0800 (China Standard Time)

Ignore the last plugin response in red. It's all working now.
Cheers