Homebridge stopped communication with Alexa

[groove06]

Good day where ever you are. I have a problem with homebridge connected as a skill with Alexa- all device went unresponsive. Upon troubleshooting and removing some devices, Alexa will not rediscover. I have disabled/reenable the skill. I have uninstalled and reinstalled the plugin in HOOBS, to no avail.

[Northern Man]

Can you share the homebridge logs from when you ask Alexa to discover devices, and a copy of your account dashboard from homebridge.ca.

Am thinking their may be an error message causing this.

Tks

[groove06]

[Northern Man]

Took a look for your account and saw this

You have two accounts with the same username ( only difference being case ), and it appears that the plugin is configured with the lower case one, and Alexa skill is linked to the Upper case one. Also your subscription is configured with the lower case one.

To fix this, login to Homebridge.ca with the Upper case account, and delete the account. Then go into the Alexa app, unlink the homebridge skill, then link again with the lowercase account

[groove06]

Can you tell which one has the subscripton linked to it for the $2? Byron Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows From: Northern ***@***.***> Sent: Sunday, June 12, 2022 2:34 PM To: ***@***.***> Cc: ***@***.***>; ***@***.***> Subject: Re: [NorthernMan54/homebridge-alexa] Homebridge stopped communication with Alexa (Issue #528) Took a look for your account and saw this [image]<https://user-images.githubusercontent.com/19808920/173247925-ae4a2a56-fbe1-4455-a840-ccbd0b01900c.png> You have two accounts with the same username ( only difference being case ), and it appears that the plugin is configured with the lower case one, and Alexa skill is linked to the Upper case one. Also your subscription is configured with the lower case one. To fix this, login to Homebridge.ca with the Upper case account, and delete the account. Then go into the Alexa app, unlink the homebridge skill, then link again with the lowercase account — Reply to this email directly, view it on GitHub<#528 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AOK5YEA3ABMS63HORRZSVVLVOYUSRANCNFSM5YR7LI3A>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[groove06]

Sorry disregard my last. You answered that question. The lower cased one. Byron Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows From: Northern ***@***.***> Sent: Sunday, June 12, 2022 2:34 PM To: ***@***.***> Cc: ***@***.***>; ***@***.***> Subject: Re: [NorthernMan54/homebridge-alexa] Homebridge stopped communication with Alexa (Issue #528) Took a look for your account and saw this [image]<https://user-images.githubusercontent.com/19808920/173247925-ae4a2a56-fbe1-4455-a840-ccbd0b01900c.png> You have two accounts with the same username ( only difference being case ), and it appears that the plugin is configured with the lower case one, and Alexa skill is linked to the Upper case one. Also your subscription is configured with the lower case one. To fix this, login to Homebridge.ca with the Upper case account, and delete the account. Then go into the Alexa app, unlink the homebridge skill, then link again with the lowercase account — Reply to this email directly, view it on GitHub<#528 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AOK5YEA3ABMS63HORRZSVVLVOYUSRANCNFSM5YR7LI3A>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[groove06]

@NorthernMan54 thanks for all your help. I don't think I would have realized I had two accounts and case issues. I think I'm good now

[Northern Man]

Tks, good luck