Jira Service Desk issue update

[shadowempire123]

Hi,
I am trying to update the description field in an Jira Service Desk project, but it fails.

const issueId = 'ASD-3536'
const client2 = new Version2Client({
	host: process.env.RM_JIRA_URI,
	newErrorHandling: true,
	telemetry: false,
	rejectUnauthorized: false,
	authentication: {
		basic: {
			username: process.env.RM_JIRA_USERNAME,
			password: process.env.RM_JIRA_PASSWORD
		}
	}
})

	let issue_params = {
		fields: {
			 description: 'My new description'
		}
	}
	
	
	await client2.issues
		.editIssue({ issueIdOrKey: issueId, ...issue_params })
		.then((res) => {
			process.env.NODE_TLS_REJECT_UNAUTHORIZED = 1
		}
		})
		.catch((res) => {
			console.log('error calling client2.issues.editIssue')
			jiraHelper.printErrors(res)
			return 1
		})

I am getting back this error:

errors: { description: "Field 'description' cannot be set. It is not on the appropriate screen, or unknown." }

Is this maybe, because it just is not possible?
See https://jira.atlassian.com/browse/JSDSERVER-4609

thx

[shadowempire123]

any news here?

[Vladislav Tupikin]

Never worked with Service Desk API. No comments here

[shadowempire123]

Hi,
tested it with the Jira API and the update worked....
Any chance to get it working as well in jira.js?

thx

[Vladislav Tupikin]

Hello @shadowempire123! Do I understand correctly you wanna update Remedy Code with Jira API?

[shadowempire123]

Yes, it is a custom field

[Vladislav Tupikin]

I think you can put value like here:

let issue_params = {
  fields: {
    customfield_12600: 'needed value' 
  }
};

[shadowempire123]

That is what I have tried for description (see my example in the top).
I understood, updating is not possible via API...
I will try again in my other environment and let you know...

[Vladislav Tupikin]

Could you please send me any documentation for API you used in the screenshot? As for me, it should work. And any additional information for creating a similar project on my side will be helpful

[shadowempire123]

I am currently testing with my ops colleague, at the moment it seems a permission problem. (The screenshot was a test with his user)

[shadowempire123]

outcome: my jira user had no service desk licence.... 😣
so the update works.

I am still a little confused about this jira ticket... -> https://jira.atlassian.com/browse/JSDSERVER-4609

anyway, thx MrRefactoring for your support and the great jira.js and confluence.js module !