NeoHubConnectionError

[swinster]

Hi,

I have a connection error between Home Assistant Docker and the Neo hub. I see the following log entries in HA (currently running 2023.1.1).

2023-06-12 23:03:33.360 ERROR (MainThread) [neohub] [1] Could not connect to NeoHub at Neo-Hub: [Errno -3] Try again
2023-06-12 23:03:33.361 ERROR (MainThread) [custom_components.heatmiserneo] Unexpected error fetching neostat data: [Errno -3] Try again
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 225, in _async_refresh
    self.data = await self._async_update_data()
  File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 181, in _async_update_data
    return await self.update_method()
  File "/config/custom_components/heatmiserneo/__init__.py", line 41, in async_update_data
    _, devices_data = await hub.get_live_data()
  File "/usr/local/lib/python3.10/site-packages/neohubapi/neohub.py", line 439, in get_live_data
    hub_data = await self._send(message)
  File "/usr/local/lib/python3.10/site-packages/neohubapi/neohub.py", line 133, in _send
    raise last_exception
neohubapi.neohub.NeoHubConnectionError: [Errno -3] Try again

I have no issue when I connect via the Andriod Heatmiser app, and I can ping the Neohub device on the local network. Just to be sure, I have also rebooted the Neohub.

I see NO ability to change the API setting within the Heatmiser app.

I have deleted and re-added the integration and am running the latest "Heatmiser Neo Integration" via HACS.

Any further ideas?

[MindrustUK]

Hi @swinster ,

So the big bit here is I see NO ability to change the API setting within the Heatmiser app. what platform are you on? iPhone or Android? On Android this should be under Settings -> Account -> API can you have another look and confirm that you have no ability to enable legacy API and it doesn't appear in a sub menu etc?

[swinster]

Thanks for getting back to me @MindrustUK . FYI, this is Andriod, and this is what I see in the Account section of the app, from the Home screen:

[swinster]

There is another way to access the "Account" section when you click into the location, then click "Settings --> Account --> Security" (which is slightly different, but the same result:

[MindrustUK]

So the second way is almost right, click into Location then Settings -> Account -> API note the API option not Security let us know how you get on with that.

[swinster]

So, the submenus in the Account section are Security (as you see above) and Users; unfortunately, no API option.

[MindrustUK]

Hmm, interesting, I'm running the same version of the app and it appears as an option. It 'should' be there by default, do you have a NeoHub Version 1 or 2? I'd also consider reaching out to Heatmiser support as I'm not sure what would cause this option not to be available...

[swinster]

Thanks. TBH, I can't remember what version it is - it is several years old now, and there are no noticeable markings on the case. There is what looks to be a serial number label, so I'm sure Heatmiser support will be able to look it up. I will give them a ping.

[swinster]

OK, an update.

Heatmiser said the nehub was offline. I rebooted it again, and it eventually came back online. Still, the integration would not connect. Eventually, I deleted the integration and re-added and hey presto, it all started working.

They also suggest I have the Neohub v1 as it doesn't have v2 markings, and the API option in the Account menu will NOT appear in the Heatmiser app for a v1 Neohub.

Ultimately, no idea what got broken, but it's working again (fixed by effectively switching it off/on again!!!!).