A1 Garage Door Service [★☆☆☆☆]
ElectricRCAircraftGuy opened this issue · comments
This review isn't even banned (yet, at least), but I feel so passionately about ensuring the 1-star review is seen that I'm just going to post this now, just in case.
Google Maps establishment link
6677 E Little Michigan Rd Suite 103,
Sierra Vista, AZ 85635
Overall complaint, summary, or recommendation...
- They engage in questionable pricing practices where you cannot get a price without bending over backwards to their will.
- They are incompetent and don't know their own products they sell.
Review Link
Full text of the review
I'm trying to buy a brand new highly-insulated garage door (high R-value) to replace a brand new non-insulated garage door installed by the builder on a brand new house.
I wanted some information & an over-the-phone quote. They wouldn't give it to me. So, I spent 2 hours with an A1 tech rep on-site at my house. He took detailed photos & measurements of the whole garage & wrote down exactly what garage door & equipment I wanted ordered.
The A1 on site tech rep was great! A1 is not. They require the tech rep to be next to me for me to get a quote with real numbers. So, not only do I have to schedule an appointment to get a quote, but if the quote goes after-hours & the sales team goes home, you have to physically meet back up with the tech rep again to try to get a quote. Pretty asinine. I don't have time to let a company like this waste it all. Stay away. Find a company that can give ballpark quotes over the phone, via email, or via their website. A1 is a waste of everyone's time.
Update 20 Sept. 2022 9:00am: this company is an absolute joke.
I can confirm the incompetence goes all the way to the top.
I've now spent an additional 1 hr. on the phone with an A1 top-level person who works directly for the C-level executives of the company (ex: CEO), & they still can't give me an exact price (they gave me a range of $10,000 ~ $13,000, stating they don't have enough information...after 2 hrs at my house too). Not only that, they don't even know their own doors they sell. They have detailed measurements & photos of the garage & existing door, & exact specs of what I want: Clopay 9203 (2", long panel, polyurethane insulation, R-18.4), custom Color Blast paint to match Dunn-Edwards DEC765 Bone color, & a top row of Plain Long double-paned insulated windows, frosted. And the latest info. I got on the phone just now is "we can only give an estimate range of $10k~$13k because we still don't know all the specs of the door, such as the thickness." This is the most gimmicky load of BS I have ever heard! The 9203 alone specifies the thickness, and they have already had a tech on-site to do detailed photos and measurements!
Please, don't be a sucker. Do NOT use A1. It is very rare I feel so strongly against one particular company. And, this feeling is prices aside.
Their price range they gave me, now after 3+ flippin hours with them, is $10k~$13k. I am not giving them a low star rating because their prices are high, I am giving them low stars because they are incompetent, don't even know their own doors (the C-level aid I spoke to said I didn't give them a door thickness when pg. 3 of their Clopay manual states that the 9203 is a 2 inch door), and they are possibly manipulative. Why would they have you jump through all these hoops except to try to up-sell you because the average customer doesn't research like I do?
Anyway, here are some price comparisons as well.
Let's compare 4 companies in Sierra Vista:
16'x7' 2-car garage Clopay 9203 long panel 2" R-18.4 any standard color, plain long double-paned insulated windows with frosted glass:
- A1: ~$10k (they don't even know; see above)
- Godstone: $6230.40 - if you're in a hurry, just use Godstone and be done! He is competent and knows his stuff and is reachable! Great company.
- Westover: $5130, but is a bit harder to reach. Still very competent though. Great company.
- Stan Greer: they don't sell the Clopay, but they do sell a very comparable Amarr Olympus OL3200 white short panel insulated door, with insulated double-pane frosted windows, for $4837.00 with installation. But, the downside? Stan Greer doesn't know their garage doors either. I had to hand-hold them through the process to choose my door.
So, we have:
- 0 stars: A1: ~$10k; INSANELY INCOMPETENT, possibly manipulative
- 5 stars: Godstone: $6230.40; very competent and easy to reach
- 5 stars: Westover: $5130; very competent
- 2.5 stars: Stan Greer: $4837.00; partially competent, but also very frustrating to work with; they cater to builders, not homeowners
Update. This review is now banned. Here's the latest version:
I'm trying to buy a brand new highly-insulated garage door (high R-value) to replace a brand new non-insulated garage door installed by the builder on a brand new house.
I wanted some information & an over-the-phone quote. They wouldn't give it to me. So, I spent 2 hours with an A1 tech rep on-site at my house. He took detailed photos & measurements of the whole garage & wrote down exactly what garage door & equipment I wanted ordered.
The A1 on site tech rep was great! A1 is not. They require the tech rep to be next to me for me to get a quote with real numbers. So, not only do I have to schedule an appointment to get a quote, but if the quote goes after-hours & the sales team goes home, you have to physically meet back up with the tech rep again to try to get a quote. Pretty asinine. I don't have time to let a company like this waste it all. Stay away. Find a company that can give ballpark quotes over the phone, via email, or via their website. A1 is a waste of everyone's time.
Update 20 Sept. 2022 9:00am: this company is an absolute joke.
I can confirm the incompetence goes all the way to the top.
I've now spent an additional 1 hr. on the phone with an A1 top-level person who works directly for the C-level executives of the company (ex: CEO), & they still can't give me an exact price (they gave me a range of $10,000 ~ $13,000, stating they don't have enough information...after 2 hrs at my house too). Not only that, they don't even know their own doors they sell. They have detailed measurements & photos of the garage & existing door, & exact specs of what I want: Clopay 9203 (2", long panel, polyurethane insulation, R-18.4), custom Color Blast paint to match Dunn-Edwards DEC765 Bone color, & a top row of Plain Long double-paned insulated windows, frosted. And the latest info. I got on the phone just now is "we can only give an estimate range of $10k~$13k because we still don't know all the specs of the door, such as the thickness." This is the most gimmicky load of BS I have ever heard! The 9203 alone specifies the thickness, and they have already had a tech on-site to do detailed photos and measurements!
Please, don't be a sucker. Do NOT use A1. It is very rare I feel so strongly against one particular company. And, this feeling is prices aside.
Their price range they gave me, now after 3+ flippin hours with them, is $10k~$13k. I am not giving them a low star rating because their prices are high, I am giving them low stars because they are incompetent, don't even know their own doors (the C-level aid I spoke to said I didn't give them a door thickness when pg. 3 of their Clopay manual states that the 9203 is a 2 inch door), and they are possibly manipulative. Why would they have you jump through all these hoops except to try to up-sell you because the average customer doesn't research like I do?
Anyway, here are some price comparisons as well.
Let's compare 4 companies in Sierra Vista:
16'x7' 2-car garage Clopay 9203 long panel 2" R-18.4 any standard color, plain long double-paned insulated windows with frosted glass:
- A1: ~$10k (they don't even know; see above)
- Godstone: $6230.40 - if you're in a hurry, just use Godstone and be done! He is competent and knows his stuff and is reachable! Great company.
- Westover: $5130, but is a bit harder to reach. Still very competent though. Great company.
- Stan Greer: they don't sell the Clopay, but they do sell a very comparable Amarr Olympus OL3200 white short panel insulated door, with insulated double-pane frosted windows, for $4837.00 with installation. But, the downside? Stan Greer doesn't know their garage doors either. I had to hand-hold them through the process to choose my door.
So, we have:
- 0 stars: A1: ~$10k; INSANELY INCOMPETENT, possibly manipulative
- 5 stars: Godstone: $6230.40; very competent and easy to reach
- 5 stars: Westover: $5130; very competent
- 2.5 stars: Stan Greer: $4837.00; partially competent, but also very frustrating to work with; they cater to builders, not homeowners
I'm going to delete it and repost a really short version of it. Pisses me off they are banning legitimate reviews.
My new review: https://goo.gl/maps/NSNhTGnRMdpCAfCh8:
★☆☆☆☆
One of the worst companies I've ever worked with, period. Good luck trying to get a quote from them. Good luck trying to get them to be honest and straightforward with you. And, good luck trying to get them to give you a reasonable price comparable to the going rates in the market.
Check out Westover Garage, Godstone, or Stan Greer, instead, in that order. I used Westover. Great price; great service; honest.
Related: my 5-star review of Westover Garage: https://goo.gl/maps/mUZ2Np9LHpxRLfD56
★★★★★
Great price; great service; honest.
Be patient, getting a new garage door takes about 4 to 5 months right now.
Get competing quotes from Godstone and Stan Greer.
Whatever you do, stay away from A1 Garage. They are manipulating their reviews and banning/deleting 1-star reviews, in addition to manipulating customers when you try to get a quote.
They banned my review again! :( (just 2 posts up).
Here's what I see though:
I'm deleting it and writing another one. Man this is irritating! No wonder they have almost all 5-star reviews! They are super actively-engaged in deleting every possible negative review.
New review: https://goo.gl/maps/jFG86WAdPTrunpeT9:
Not a good value.
Read more here:
https://github.com/ElectricRCAircraftGuy/Banned_Google_Reviews/issues/5#issuecomment-1433972915
Update: it looks like they've banned me, not my individual reviews. Even deleting and rewriting the review doesn't make it show up just now when I look at it in an incognito window!
That sucks. Here's what you'll see when you go here: https://goo.gl/maps/jFG86WAdPTrunpeT9:
I can't believe they can do that. I wonder how they do it...