xdmod issue #32800 using the administrative dashboard

[Robert Baron]

Robert Bartlett Baron, reported 3 months ago
When I log into as an admin user and click on the admin dashboard, the application times out. I see the following error in the /var/log/xdmod/exceptions.log

2023-05-02 20:44:30 [error] Exception Code: 0
2023-05-02 20:44:30 [error] Message: Invalid token specified
2023-05-02 20:44:30 [error] Origin: /usr/share/xdmod/classes/Rest/Utilities/Authentication.php (line 261)
2023-05-02 20:44:30 [error] Trace:
#0 /usr/share/xdmod/classes/Rest/Utilities/Authentication.php(113): Rest\Utilities\Authentication::resolveUserFromToken('98000aa3a386bce...', '10.128.0.1')
#1 /usr/share/xdmod/classes/Rest/Controllers/BaseControllerProvider.php(244): Rest\Utilities\Authentication::authenticateUser(Object(Symfony\Component\HttpFoundation\Request))
#2 [internal function]: Rest\Controllers\BaseControllerProvider::authenticate(Object(Symfony\Component\HttpFoundation\Request), Object(Silex\Application))
#3 /usr/share/xdmod/vendor/silex/silex/src/Silex/Application.php(338): call_user_func('\Rest\Controlle...', Object(Symfony\Component\HttpFoundation\Request), Object(Silex\Application))
#4 [internal function]: Silex\Application->Silex{closure}(Object(Symfony\Component\HttpKernel\Event\GetResponseEvent), 'kernel.request', Object(Symfony\Component\EventDispatcher\EventDispatcher))
#5 /usr/share/xdmod/vendor/symfony/event-dispatcher/EventDispatcher.php(184): call_user_func(Object(Closure), Object(Symfony\Component\HttpKernel\Event\GetResponseEvent), 'kernel.request', Object(Symfony\Component\EventDispatcher\EventDispatcher))
#6 /usr/share/xdmod/vendor/symfony/event-dispatcher/EventDispatcher.php(46): Symfony\Component\EventDispatcher\EventDispatcher->doDispatch(Array, 'kernel.request', Object(Symfony\Component\HttpKernel\Event\GetResponseEvent))
#7 /usr/share/xdmod/vendor/symfony/http-kernel/HttpKernel.php(116): Symfony\Component\EventDispatcher\EventDispatcher->dispatch('kernel.request', Object(Symfony\Component\HttpKernel\Event\GetResponseEvent))
#8 /usr/share/xdmod/vendor/symfony/http-kernel/HttpKernel.php(57): Symfony\Component\HttpKernel\HttpKernel->handleRaw(Object(Symfony\Component\HttpFoundation\Request), 1)
#9 /usr/share/xdmod/vendor/silex/silex/src/Silex/Application.php(586): Symfony\Component\HttpKernel\HttpKernel->handle(Object(Symfony\Component\HttpFoundation\Request), 1, true)
#10 /usr/share/xdmod/vendor/silex/silex/src/Silex/Application.php(563): Silex\Application->handle(Object(Symfony\Component\HttpFoundation\Request))
#11 /usr/share/xdmod/html/rest/index.php(25): Silex\Application->run()
#12 {main}

Also, keep in mind that OpenShift (kubernetes) is handling the secure connection though a proxy server.

Any suggestions?
Ryan Rathsam , said 2 months ago
Cc: [e-mail], [e-mail]
Ticket: https://help.xdmod.org/support/tickets/32800

Hi Robert,

I apologize for the delay in getting back to you. Do you happen to have some time this week for a Zoom call to help diagnose what's going on?

My availability this week is:
Today: 10AM -> 2PM, 3PM -> 4PM
​Tuesday: 10AM -> 12PM, 2PM -> 4PM
Wednesday, Thursday, Friday: 10AM -> 4PM

Thanks!

Ryan

Robert Bartlett Baron , said 2 months ago
The data center we are running in is shutdown for maintenance this week, so next week would be better.

Rob.
Ryan Rathsam , said 2 months ago
Cc: [e-mail], [e-mail]
Ticket: https://help.xdmod.org/support/tickets/32800

Hi Robert,
​
Not a problem, just let me know when works well for you and we'll get that setup.

Thanks!

Ryan

Robert Bartlett Baron , said 2 months ago
Ryan,

I have the interface back up. I can meet anytime on Wednesday Thursday or Friday from 9am to 4pm

Rob.
Robert Bartlett Baron , said 2 months ago
Ryan,

Since this week is pretty much gone, how about early next week. Based on your previous schedule, I'll set up a meeting for Tuesday (20-JUN-2023) at 3:00-4:00. Let me know if this doesn't work for you.

Thanks.

Rob.
Ryan Rathsam , said 2 months ago
Cc: [e-mail], [e-mail]
Ticket: https://help.xdmod.org/support/tickets/32800

Hi Rob,

That would be great, if that's Eastern Time then that would work ( even if it's not I'm pretty sure I can make it work ).

Thanks again and see you at 3PM Tuesday, 20-JUN-2023.

Ryan

Robert Bartlett Baron , said 2 months ago
yes it is eastern standard time. See you then.

Robert Bartlett Baron , said about 2 months ago
I thought this was sent to you:

https://bostonu.zoom.us/j/92809720527?pwd=OFFUWVhSNUJUSFI1QmpYSVRrWHpZQT09

my phone number is 215-680-3574 if you have any difficulties.

Rob.