Featured image not displaying when sharing posts to Facebook
rinazrina opened this issue · comments
Impacted plugin
Jetpack
Quick summary
We've received reports that featured images on posts are not displayed when shared on Facebook. However, the images do appear as expected when shared on LinkedIn and WhatsApp.
The Facebook debugger returns 429 response code, and a warning that says, The 'og:image' property should be explicitly provided, even if a value can be inferred from other tags.
The issue seems to be intermittent and affects only certain areas.
Steps to reproduce
- On a post, make sure a featured image is set
- Share the post on Facebook
A clear and concise description of what you expected to happen.
The featured image appears as a thumbnail.
What actually happened
The featured image does not appear.
Impact
Some (< 50%)
Available workarounds?
No but the platform is still usable
Platform (Simple and/or Atomic)
Simple, Atomic
Logs or notes
Reproduced this on Chrome.
Initially reported here: p1717564556214299-slack-C03TY6J1A
User report: 8292201-zd-a8c
Support References
This comment is automatically generated. Please do not edit it.
- 8292201-zen
Internal reference: pMz3w-k4L-p2
I would encourage HEs to follow the conversation there and add their own references there if you get more reports.
I'll close this issue in favor of the internal reference listed above.
@rinazrina are you hosted on wordpress.com?
429 response codes happen if you sneeze right now and there seems to be no whitelisted IPs for Facebook, Google, etc.
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