selecting "Open Aerial Settings" crashes app

Question

selecting "Open Aerial Settings" crashes app

ckuhtz opened this issue a year ago · comments

Aerial Companion 1.5.0beta5
13.4 Ventura

When I launch Aerial Companion, it fires up, I can select it from menu bar, but if I click on the gear for "Open Aerial Settings", the app crashes instantly.

When I run the app from CLI, I get this:

~ % /Applications/Aerial\ Companion.app/Contents/MacOS/Aerial\ Companion
update
setIcon normal
update
setIcon normal
update
update
2023-06-21 11:51:41.707 Aerial Companion[1789:18166] WOOO /Users/christian/Library/Screen Savers/Aerial.saver/Contents/MacOS/Aerial
2023-06-21 11:51:41.717 Aerial Companion[1789:18166] Bundle loaded
2023-06-21 11:51:41.717 Aerial Companion[1789:18166] av : AerialView
2023-06-21 11:51:42.005 Aerial Companion[1789:18166] Warning: Column selection is not supported in view-based table and outline views (<NSTableView: 0x128091e00>).
update
zsh: trace trap  /Applications/Aerial\ Companion.app/Contents/MacOS/Aerial\ Companion

Any ideas on what to try here?

Guillaume Louel · Answer 1 · Thu Jun 22 2023 02:58:50 GMT+0800 (China Standard Time)

Hey @ckuhtz

Bit of context, did you use the previous betas or not ?

Also can you go into System Settings, see if you don't have 2 versions of Aerial installed by any chance, and check which version the one you see reports ?

Guillaume Louel · Answer 2 · Thu Jun 22 2023 03:15:35 GMT+0800 (China Standard Time)

Just come to mind, in companion settings, make sure you have yes to betas of Aerial too, I can see it crashing with 3.2.6 if that's what you have for the screensaver. I should have mentionned that in the release notes.

Christian Kuhtz · Answer 3 · Thu Jun 22 2023 10:31:56 GMT+0800 (China Standard Time)

Bit of context, did you use the previous betas or not ?

I tried the 1.4something version and saw the same thing. And I got the same thing initially with the original 3.2.6 and the beta.

That said, I had one successful attempt the first time I tried 3.2.6 on this machine to try to open the options. After that, no go. Not with several of the betas.

I've tried removing the plist, Caches etc manually in an attempt to troubleshoot after uninstalling, and no change.

Also can you go into System Settings, see if you don't have 2 versions of Aerial installed by any chance, and check which version the one you see reports ?

There's only one.

Is there any way to determine what causes the crash? A log somewhere?

Christian Kuhtz · Answer 4 · Thu Jun 22 2023 10:32:29 GMT+0800 (China Standard Time)

Just come to mind, in companion settings, make sure you have yes to betas of Aerial too, I can see it crashing with 3.2.6 if that's what you have for the screensaver. I should have mentionned that in the release notes.

Yes, betas are turned on. And I clicked on check as well. In the original and several of the betas for the companion i tried.

Guillaume Louel · Answer 5 · Thu Jun 22 2023 21:09:26 GMT+0800 (China Standard Time)

Ok first thanks a lot for reporting this, and let's me try and rewind a bit, because I think I went the wrong direction with my suggestions.

Because there are multiple moving parts, I thought initially maybe it was Companion that was the issue, but it may be the screen saver settings themselves that are crashing.

Question :

I assume that the screensaver itself runs when you start it manually or it launches itself ? We're talking specifically about settings not opening ?

Here's a few things to try :

First, go into System Settings (if it was opened, close it first, then reopen it just in case), Screen Savers, Aerial should be picked. What happens if you press the options button ? This only works once usually on Ventura because of some bugs with System Settings which doesn't help. So if you want to try again, close System Settings and reopen it. I'd like to see if it's just the panel opening that crashes for you and not Companion doing it, if that makes sense.
Second, regarding crash logs, open console.app on your mac, in the left column there's a section for crashes, you should see crash reports for either : legacyScreenSaver, ScreenSaverEngine, Aerial Companion, System Settings or something Aerial-y (Aerial Updater maybe). If you have any, please attach them.
Third, Aerial does have logs but I disabled them by default recently (...), but you can likely enable them easily if you are familiar with terminal. I would suggest first in a terminal try :

defaults read ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/com.glouel.Aerial.plist

This should output a bunch of configuration. If it doesn't let me know. If it does, please paste it.

Then to enable logs :

defaults write ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/com.glouel.Aerial.plist debugMode 1

You can find the log afterwards in : ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Application Support/Aerial

I suggest trying to open settings again, via system settings, file should be called AerialLog.txt. If you get it, paste it here as it may help.

Check/wipe your preferences files, please go to :

~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/ByHost

If you have a file that starts with com.JohnCoates.Aerial file, make a copy of it and delete it.

Then go (one level down) to :

~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/

You should definitely have a com.glouel.Aerial.plist file. Make a copy then in Terminal :

defaults delete ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/com.glouel.Aerial.plist

This will not only delete the file, but also remove it from macOS cache (if you simply delete the file, you'll need to reboot your mac for new settings to get picked up.

After this, open System Settings (from closed) and try opening Aerial's settings from there. If it works, please send me the 2 plist you saved as this might be key to understanding what is happening to you.

Again, this is a lot of stuff to try, thanks for your patience on this and for reporting it so I can get to the bottom of it!

Guillaume Louel · Answer 6 · Tue Jul 04 2023 21:28:07 GMT+0800 (China Standard Time)

@ckuhtz I believe the issue is specific to Aerial 3.2.7beta1, I'm trying to track down what changes I made that could cause this.

In the meantime, if you switch in companion to not get betas (2nd icon at the bottom row of companion to open settings) then press check now, it will offer to grab 3.2.6 for you and things should work again. I'll keep you posted as I find a fix hopefully.

Guillaume Louel · Answer 7 · Wed Jul 05 2023 00:24:18 GMT+0800 (China Standard Time)

@ckuhtz Ok I can confirm, this is fixed in 3.2.7beta2 now.

einsteinbqat · Answer 8 · Tue Jul 11 2023 10:44:17 GMT+0800 (China Standard Time)

I have the same problem.

Open Aerial Settings crashes the Companion
Clicking on Aerial's Options from the Screen Saver panel of the Settings app does nothing
Clicking on Aerial's Preview from the Screen Saver panel of the Settings app does nothing

In other words, Aerial is not working for me at all.

Companion: 1.2.2
macOS: 14 (Sonoma)
Mac: Studio

I would have uploaded a video, but there is a max of 10MB.

Guillaume Louel · Answer 9 · Tue Jul 11 2023 11:02:33 GMT+0800 (China Standard Time)

Companion: 1.2.2 macOS: 14 (Sonoma) Mac: Studio

Ok so, I know it's my fault because I keep delaying the release, but for Sonoma you absolutely need the beta of companion, not much will work with 1.2.2.

Please try this version : https://github.com/AerialScreensaver/AerialCompanion/releases/tag/v1.5.0b8

And let me know if it fixes your issue. Also see the instruction, make sure you enable beta versions of Aerial so everything works.

einsteinbqat · Answer 10 · Tue Jul 11 2023 11:16:01 GMT+0800 (China Standard Time)

Companion: 1.2.2 macOS: 14 (Sonoma) Mac: Studio

Ok so, I know it's my fault because I keep delaying the release, but for Sonoma you absolutely need the beta of companion, not much will work with 1.2.2.

Please try this version : https://github.com/AerialScreensaver/AerialCompanion/releases/tag/v1.5.0b8

And let me know if it fixes your issue. Also see the instruction, make sure you enable beta versions of Aerial so everything works.

Non

One difference. Now I get a black screen instead of nothing when clicking on Preview.

Guillaume Louel · Answer 11 · Tue Jul 11 2023 11:52:06 GMT+0800 (China Standard Time)

@einsteinbqat can you close companion, relaunch it, try opening settings from there (icon on the top right). Also try the fullscreen mode from there (the double arrow), see if any of those two works.

Sonoma can be capricious especially if you have multiple monitors, they are reworking entirely how screen saver works and it's kinda broken. There's a long discussion here if you want more information about the current issues in Sonoma : JohnCoates/Aerial#1305

einsteinbqat · Answer 12 · Tue Jul 11 2023 12:11:27 GMT+0800 (China Standard Time)

@einsteinbqat can you close companion, relaunch it, try opening settings from there (icon on the top right). Also try the fullscreen mode from there (the double arrow), see if any of those two works.

Sonoma can be capricious especially if you have multiple monitors, they are reworking entirely how screen saver works and it's kinda broken. There's a long discussion here if you want more information about the current issues in Sonoma : JohnCoates/Aerial#1305

Non

No luck 😄

Only one screen. Studio Display.

Guillaume Louel · Answer 13 · Tue Jul 11 2023 19:47:22 GMT+0800 (China Standard Time)

@einsteinbqat were you using Aerial on this machine prior to Sonoma or is it a fresh install ? I'm trying to narrow it down.

Could you :

Close System Settings, close Companion
open a terminal and enter this command :

open  ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/

This will open a finder with some files.

Look for com.glouel.Aerial.plist, compress it and attach it here in a comment
if you want to go one step further, still in terminal :

defaults delete ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/com.glouel.Aerial.plist

This will wipe the settings and if it's a similar issue should fix it for you. I need the plist though to understand what the issue was for you.

einsteinbqat · Answer 14 · Wed Jul 12 2023 07:27:22 GMT+0800 (China Standard Time)

@einsteinbqat were you using Aerial on this machine prior to Sonoma or is it a fresh install ? I'm trying to narrow it down.

Could you :

Close System Settings, close Companion

open a terminal and enter this command :
open  ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/
This will open a finder with some files.

Look for com.glouel.Aerial.plist, compress it and attach it here in a comment

if you want to go one step further, still in terminal :
defaults delete ~/Library/Containers/com.apple.ScreenSaver.Engine.legacyScreenSaver/Data/Library/Preferences/com.glouel.Aerial.plist
This will wipe the settings and if it's a similar issue should fix it for you. I need the plist though to understand what the issue was for you.

Will do so as soon as I get home

einsteinbqat · Answer 15 · Wed Jul 12 2023 07:56:41 GMT+0800 (China Standard Time)

@glouel Well… There isn't much in it.

Just this:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
	<key>lastVideoCheck</key>
	<string>2023-07-11</string>
</dict>
</plist>

einsteinbqat · Answer 16 · Wed Jul 12 2023 07:59:54 GMT+0800 (China Standard Time)

@glouel OMG Deleting the plist somehow made everything work. LOL

Merci!

Guillaume Louel · Answer 17 · Wed Jul 12 2023 08:35:32 GMT+0800 (China Standard Time)

@glouel OMG Deleting the plist somehow made everything work. LOL

Merci!

No problem, glad it's fixed. It's very weird that your plist caused issue, I'll investigate, thanks for posting it !

einsteinbqat · Answer 18 · Wed Jul 12 2023 08:49:46 GMT+0800 (China Standard Time)

@glouel OMG Deleting the plist somehow made everything work. LOL
Merci!

No problem, glad it's fixed. It's very weird that your plist caused issue, I'll investigate, thanks for posting it !

@glouel Don’t rejoice too soon. The app is working (as in I can access the settings), but I have yet to see if the screensaver is actually working. The videos are currently downloading.

Fingers crossed 🤞

einsteinbqat · Answer 19 · Wed Jul 12 2023 09:13:00 GMT+0800 (China Standard Time)

@glouel

Non.

No dice. The app is working, but the screensaver is not. All the videos are downloaded. When the delay to start the screensaver has elapsed, no video runs. Just a screen.

This is what I see:

Funny thing is that if I click on Preview, I see a video.

einsteinbqat · Answer 20 · Wed Jul 12 2023 10:45:51 GMT+0800 (China Standard Time)

@glouel Hahaha! Calvaire!

Had to wait. The latest Sonoma beta fixed Aerials 😄

Opens Aerials Settings works
Options via macOS Settings works
Screensaver works

E-ve-ry-thing works

Guillaume Louel · Answer 21 · Wed Jul 12 2023 19:40:47 GMT+0800 (China Standard Time)

E-ve-ry-thing works

Enfin!

You didn't confirm, you installed for the first time Aerial on Sonoma on this machine, right ? I'll try to investigate why your plist crashed stuff, it doesn't make much sense.

Edit : Sadly I can't use your plist, I explicitly asked for a zip of the file, I can't use your cut and paste (it's just a XML representation, not the real file which is binary encoded). If you kept the file, let me know.

einsteinbqat · Answer 22 · Thu Jul 13 2023 10:29:36 GMT+0800 (China Standard Time)

E-ve-ry-thing works

Enfin!

You didn't confirm, you installed for the first time Aerial on Sonoma on this machine, right ? I'll try to investigate why your plist crashed stuff, it doesn't make much sense.

Edit : Sadly I can't use your plist, I explicitly asked for a zip of the file, I can't use your cut and paste (it's just a XML representation, not the real file which is binary encoded). If you kept the file, let me know.

@glouel Installed it twice. The first time, it didn't work. So, I thought that maybe something went wrong with the installation making me decided to delete everything, but was not aware of the plist. On the 2ⁿᵈ install, I went with the 3.2.7 beta. Still didn't work, so I wrote on here. The rest is history.

einsteinbqat · Answer 23 · Fri Jul 14 2023 05:07:31 GMT+0800 (China Standard Time)

E-ve-ry-thing works

Enfin!

You didn't confirm, you installed for the first time Aerial on Sonoma on this machine, right ? I'll try to investigate why your plist crashed stuff, it doesn't make much sense.

Edit : Sadly I can't use your plist, I explicitly asked for a zip of the file, I can't use your cut and paste (it's just a XML representation, not the real file which is binary encoded). If you kept the file, let me know.

No, I trashed it. Sorry. There was only that inside the file.